Hostelworld Reviews 

21,916
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,003 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, noting how welcoming and helpful the team is throughout the stay. Travelers also love the central and convenient locations, which make it easy to explore nearby city attractions on foot. Visitors often highlight the comfortable rooms, great air conditioning, and well-equipped facilities that ensure a pleasant visit. However, some people mentioned difficulties during the online reservation process, such as missing confirmation emails, confusing steps, or payment authorization delays. A few consumers also experienced occasional issues with booking management, unexpected changes, or unclear cancellation policies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as extremely helpful, welcoming, and... See more

Location

People report positive experiences with location, highlighting excellent and central spots that make it easy... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. While many reviewers praised the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient and easy the booking... See more

Facilities

Users describe positive interactions with facilities, highlighting clean rooms, comfortable beds, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hostel was very clean, quiet, and located right in the city center. I was able to check in early without paying any extra fee. After checking out, I left my luggage in the baggage room and came ba... See more

Company replied

Rated 5 out of 5 stars

I always enjoyed Hostelworld and have booked with them for years. I had no real negative experiences in many countries I used the platform. Sometimes I am disappointed that there is discrimination w... See more

Company replied

Rated 5 out of 5 stars

One of the best hostels I've ever stayed at! The owners and all the staff are so helpful and welcoming. The best atmosphere socially but also a great place if you want your solitude and peace. Lots of... See more

Company replied

Rated 5 out of 5 stars

This hostel is so friendly and welcoming! I felt right at home immediately and it is very easy to make friends and be social if that’s what you’re looking for! I will definitely be back ;) thank you L... See more

Company replied


Company details

  1. Hotel

Information provided by various external sources

Meet the World


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(21,916)

1,226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super convenient to book

Super convenient to book, good review, good pictures. My stay was super smooth, but also when I needed to cancel my booking, it was super smooth too!

3 August 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Colton,

Thank you for your wonderful review.

I'm so pleased to hear that both your booking experience and cancellation process were smooth and straightforward. We know that travel plans can sometimes change, so it's great to know the platform made things easy for you when you needed flexibility.

Thank you for choosing Hostelworld, and happy travels!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Convenient

Hostel world allowed me to find the cheapest options on my solo travel. The app is easy to use.

30 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi,

Thank you for taking the time to leave a review.

I'm delighted to hear that Hostelworld helped you find affordable options for your solo travels and that you found the app easy to use. Solo travel can be such an incredible experience, and we're thrilled to play a small part in helping make those adventures happen.

We hope to help you discover many more destinations in the future!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

I always enjoyed Hostelworld and have…

I always enjoyed Hostelworld and have booked with them for years. I had no real negative experiences in many countries I used the platform. Sometimes I am disappointed that there is discrimination with age but I have not encountered that in many places except in Turkey. Otherwise I love Hosteworld and highly recommend it!! The date I experienced this is over the last 5 years and more.

3 August 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Martha,

Thank you for your lovely review and for your loyalty over the years.

It's wonderful to hear that you've used Hostelworld across so many countries and have consistently had positive experiences. Travellers like you are at the heart of what we do, so it's incredibly rewarding to know we've been part of your journeys for so long!

I also appreciate your feedback regarding age restrictions. These policies are set by individual hostels rather than Hostelworld, but I completely understand how this can sometimes be disappointing.

Thank you again for your continued support and recommendation.

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Easy to navigate and to make my booking

3 August 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Kiwi,

Thank you for your review.

I'm delighted to hear that you found the website easy to navigate and that booking your stay was straightforward. We want planning a trip to be as easy as possible, so it's great to know that was your experience.

Thank you for choosing Hostelworld!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Good as always

Good as always

29 July 2026
Unprompted review
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Reply from Hostelworld

Hi Valeria,

Thank you for your review.

It's always wonderful to hear from returning travellers, and I'm delighted that Hostelworld continues to meet your expectations. We truly appreciate your continued support and trust in our platform.

Thank you for travelling with us!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Remi was extremely helpful

Remi was extremely helpful. I had my luggage stolen of the train and he helped me locate a police station.
The coffee was also made by an expert!

31 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Gail,

Thank you for taking the time to leave a review.

I'm so sorry to hear about your luggage being stolen. That must have been a very stressful experience while travelling. It's wonderful to hear that Remi was able to help and support you during such a difficult situation! Small acts of kindness can make a huge difference when things don't go to plan.

We hope you will choose Hostelworld to book your next adventure too!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Booking

Very easy to use will defo be using again when I’m away

31 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Craig,

Thank you for your review.

I'm delighted to hear that you found Hostelworld easy to use and that the booking process was straightforward. There is no better compliment than hearing that you'd use us again for future trips.

Thank you for choosing Hostelworld, and happy travels!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

It was nice and easy

It was nice and easy! Simple to use!

1 August 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Harmanjit,

Thank you for taking the time to leave a review.

I'm delighted to hear that you found the platform simple and easy to use. We aim to make booking accommodation as quick and hassle-free as possible, so it's wonderful to know that was your experience.

Thank you for choosing Hostelworld.

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Perfect for teens

You feel welcome immediately, really cozy and everything is super clean and cute🫶

1 August 2026
Unprompted review
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Reply from Hostelworld

Hi Mia,

Thank you for your lovely review.

I'm delighted to hear that you felt welcomed immediately and enjoyed the cosy atmosphere. It's also wonderful to know that the cleanliness and attention to detail stood out during your stay.

Thank you for sharing your experience with us!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Verry nice good bed private i like it

Verry nice good bed private i like it

30 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Yassin,

Thank you for taking the time to leave a review.

I'm delighted to hear that you enjoyed your stay and found the bed comfortable and the accommodation private and relaxing. It's always great to know that travellers felt comfortable and at home during their trip.

Thank you for sharing your experience with us.

All the best,
Carol
CS Team

Rated 1 out of 5 stars

To charge a booking fee of €25 on a…

To charge a booking fee of €25 on a €166 hostel reservation is quite unfair. I felt real cheated

27 July 2026
Unprompted review
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Reply from Hostelworld

Hi Joshua,

Thank you for sharing your feedback.

I'm sorry to hear that you felt disappointed by the booking fee charged on your reservation! Please note, the deposit charged by Hostelworld is not an extra or hidden fee for the customer. The deposit you pay is part of the total and it´s used to secure your reservation. It's usually around 15% - 20% and the property is obliged to deduct the deposit you paid from the total.

If you'd like us to review your booking and explain the charges, please contact us at customerservice@hostelworld.com with your booking reference and we'll be happy to take a closer look for you.

Thank you for taking the time to share your experience!

Kind regards,
Carol
CS Team

Rated 5 out of 5 stars

This hostel makes me feel right at home!

This hostel is so friendly and welcoming! I felt right at home immediately and it is very easy to make friends and be social if that’s what you’re looking for! I will definitely be back ;) thank you Lost Boyz for treating me like family and showing me I can have a home away from home 🩷

27 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Emma,

Thank you for taking the time to leave such a lovely review.

It's wonderful to hear that you felt so welcomed and at home during your stay. One of the best things about hostelling is the sense of community, and it sounds like Lost Boyz really helped create that experience for you. I especially love hearing that you were able to make friends and find a true home away from home!

Thank you for sharing your experience, and I hope your next stay is just as memorable!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Clear information and straightforward booking procedure

I found exactly the information I wanted on the hostels i wanted to stay in and booking was straightforward.

29 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Maggie,

Thank you for your review.

I'm delighted to hear that you found all the information you needed and that the booking process was simple and straightforward. We know how important it is to have clear and accurate information when planning a trip, so it's great to know the platform helped make things easy for you.

We hope you'll travel with Hostelworld again soon!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

So easy to use

So easy to use, great info on each hosyel plus if you get the app, being able to chat to other travellers before and during, to meet up, share a taxi etc is a game changer

29 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Paul,

Thank you for taking the time to leave a review.

I'm so pleased to hear that you found Hostelworld easy to use and enjoyed the information available on each property. It's especially great to hear that you've been making the most of our in-app social features. Being able to connect with fellow travellers, arrange meetups, and even share transport is exactly the kind of community experience we love to help create.

Thank you for your support, and happy travels!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

All the workers were so friendly and…

All the workers were so friendly and welcoming. a really great hostel if your soloing and want to meet people. the hostel has drinking games, events, walking tours everyday. definitely would stay again.

29 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Lila,

Thank you for your wonderful review!

I'm delighted to hear that the staff made you feel so welcome and that you enjoyed the social atmosphere of the hostel. The activities, events, and tours sound like a fantastic way to meet fellow travellers and make lasting memories, especially when travelling solo.

It's lovely to hear you'd stay again, and thank you for sharing your experience.

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Good descriptions and photos

26 July 2026
Unprompted review
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Reply from Hostelworld

Hi Peter,

Thank you for your review.

I'm delighted to hear that you found the property descriptions and photos helpful. We know how important it is for travellers to have accurate information when choosing where to stay, so it's wonderful to know the platform helped you plan your trip with confidence.

Thank you for choosing Hostelworld!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Great little hostel

Very welcoming staff
Minutes away from the beach
Minutes away to shop
Close by airport

28 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Nico,

Thank you for taking the time to leave a review.

It's great to hear that you enjoyed such a welcoming atmosphere and found the location so convenient. Being close to the beach, shops, and airport certainly makes for a stress-free stay, and I'm delighted the staff helped make your experience even better.

Thank you for sharing your experience with us.

All the best,
Carol
CS Team

Rated 5 out of 5 stars

We booked for two nights but extended…

We booked for two nights but extended for another night. Everyone is friendly and the facilities are clean. I especially enjoyed sitting in the outdoor patio.

28 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Dalene,

Thank you for your lovely review.

I'm delighted to hear that you enjoyed your stay so much that you decided to extend it for an extra night. It's wonderful to know that you found the facilities clean, the atmosphere friendly, and the outdoor patio a relaxing place to spend your time.

Thank you for sharing your experience, and we hope to welcome you on another adventure soon!

All the best,
Carol
CS Team

Rated 5 out of 5 stars

Your staff is very friendly and helpful.

Your staff is very friendly and helpful.

24 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi Glen,

Thank you for your review.

I'm delighted to hear that you found the staff friendly and helpful throughout your stay. A warm welcome and great customer service can make all the difference when travelling, so it's wonderful to know this stood out to you!

Thank you for sharing your experience.

All the best,
Carol
CS Team

Rated 5 out of 5 stars

I have used hostel world for many years…

I have used hostel world for many years which is to say i have traveled extensively and always stay at hostels for extra color and flavor wether i am in india ,pari or london etc hostel world is my go to for great service prices and reviews.

26 July 2026
Unprompted review
Hostelworld logo

Reply from Hostelworld

Hi George,

Thank you for your kind review and for your continued loyalty over the years.

It's wonderful to hear that Hostelworld has been your trusted travel companion across so many destinations around the world. There is no greater compliment than knowing experienced travellers continue to choose our platform time and time again.

Thank you for your support, and here's to many more adventures ahead!

All the best,
Carol
CS Team

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