Worst customer service ever. I sent multiple emails to several Horze email addresses to inform them that I was never able to collect my package because the carrier delivered it to the wrong p... See more
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The worst customer experience ever! don't buy from them. Customer services give fake delivery time They don't pick up phone. They are NOT Professional I have to get my order on 26 May I got... See more
Company replied
Ordered a gift for my daughter and DPD confirmed delivery, however no-one has been near my house at that time (camera's confirm it). Complained with Horze and they made me issue a form for DPD to inve... See more
Super fijne website en snelle levering
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +44 203 670 5696
- klantenservice@horze.nl
- www.horze.nl
2.6
Poor
5K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service ever.
Worst customer service ever.
I sent multiple emails to several Horze email addresses to inform them that I was never able to collect my package because the carrier delivered it to the wrong pickup point, and I never received any notification about it.
I clearly stated that I wanted the same package to be sent back to me, as I purchased it with a discount that is no longer available. Despite this, I never received any response from them.
Buy at your own risk.
20 December 2025
Unprompted review
Lost
Ordered a gift for my daughter and DPD confirmed delivery, however no-one has been near my house at that time (camera's confirm it). Complained with Horze and they made me issue a form for DPD to investigate. After several attempts to inform status because of dead silence i decided to revoke my creditcart payment and let the world know their shipping and service are very poor in my case.
4 December 2024
Unprompted review
Super fijne website en snelle levering
25 April 2023
No Package and no money back since 6 Weeks
I ordered a Lemieux Set on 04.12.2022 and paid via Paypal.
Today is the 11.01.2023. And i didn’t get my Package yet. I wrote more than one email i didn’t get any response.
That is really very rude and sad in once.
Now my last Chance was to open a case at Paypal to get my money back/
10 January 2023
Unprompted review
Reply from horze.nl
Dear Tina,
Thank you for your feedback.
Our sincere apologies for the inconvenience. We see that our customer service team has already contacted you and a full refund has been arranged.
We will take note of your feedback to improve our customer service.
Top zit perfect
16 September 2022
The worst customer experience ever
The worst customer experience ever! don't buy from them.
Customer services give fake delivery time
They don't pick up phone.
They are NOT Professional
I have to get my order on 26 May I got it 31 May.
The worst material, the sizes is not standard from model to model.
Material is so unworthy to the price if i will compare between them and hypostore I will choose hypstore.
They are the worst customer experience i got ever in buying online
31 May 2022
Unprompted review
Reply from horze.nl
Dear customer,
Thank you for your review.
We are very sorry your parcel was not picked up by the courier in time and your parcel came only after weekend.
Unfortunately we are not available by phone or chat in the weekend but on week days from 09:00 to 16:00.
You have contacted us about this issue and we have offered you a solution, we are very sorry if the products are not the quality you expected.
Of course you can return the parcel for free to us.
Have a lovely day!
Kind regards,
Horze customer service Netherlands
top quality as us for amazing price
22 April 2022
Perfect clothing
Perfect clothing, easy to change if they do not fit right. great service
30 July 2021
Quick and correct service
13 July 2021
Super service!
29 June 2021
Great riding boots for a good price and…
Great riding boots for a good price and nice offers.
27 May 2021
Good service and products
The order was delivered quickly. The quality of the products is very good for the value paid
18 May 2021
Bad customer service
Bad customer service! Tried the chat 5 times this morning, tried to call, no response too.
30 April 2021
Unprompted review
Reply from horze.nl
Beste klant,
Bedankt voor uw review.
Zoals u op onze klantenservice pagina op de website kan zien, zijn wij op vrijdag niet telefonisch of per chat bereikbaar.
Alle andere dagen kunt u ons bereiken vanaf 09:00 tot 16:00.
Natuurlijk kunt u wel een mailtje sturen en antwoorden wij die binnen 4 uur.
Met vriendelijke groeten,
Horze klantenservice Nederland
Clear communication, free returns
Clear communication, reasonable quality goods for the price offered, (hassle)free returns.
22 March 2021
Fast and efficient service
1 November 2020
All went well
All went well, great product at a fair price. It took a little long to deliver and I had a minor issue when ordering that I used a credit card with an American billing address and a Dutch delivery address, but ultimately the card worked and the product was delivered. I look forward to ordering again because of the great selection and pricing and the convenience of delivery. Dank u wel!
15 October 2020
Use Horze.nl & Deutschland for more…
Use Horze.nl & Deutschland for more than 10yrs. Excellent products for both horse & dog. Clear & easy website & always good deals.
2 October 2020
Unprompted review
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