After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
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See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
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I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
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My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
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Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Horse Pilot
Hello Mojisola Rotibi,
We are happy that you like our products!
See you soon,
Horse Pilot Team
The customer service is excellent
The customer service is excellent, the fabrics and styles are beautiful and innovative. However not one item of clothing or boots fit unfortunately. Probably because I am a large American. I am a US L 14-16 and these clothes are at the most a 10 or 12 for XL. Also I couldn't find ANY size charts on the website so this would have saved over $100 in shipping.
26 June 2022
Reply from Horse Pilot
Hello Sarah,
Thank you for your message. We would like to apologize for the problem you had with one of our products. We have a size guide on the site: https://www.horsepilot.com/guides-des-tailles.html
In case of doubt, we invite you to contact our customer service by phone at +33 (0) 99 54 63 52 or by email at contact@horsepilot.com
Our team answers you from Monday to Friday, from 9 am to 12 pm and from 2 pm to 6 pm.
Thank you.
Horse Pilot
The wrong size was sent
The wrong size was sent. I ordered a Medium and a Small was sent.
15 June 2022
Reply from Horse Pilot
Hello Mary,
We are sorry if you had a problem with the product we sent you. We invite you to submit your request of our After Sale service via our web site: https://www.horsepilot.com/en/brand/33-product-warranty
Regards,
The Horse Pilot team
Reply from Horse Pilot
Hello Carolina,
Thank you for this great review.
See you soon,
Horse Pilot Team
Excelent products
19 May 2022
Reply from Horse Pilot
Hello Joanne,
We are happy that you like our products!
See you soon,
Horse Pilot Team
Marque au top!
15 May 2022
Reply from Horse Pilot
Bonjour Marie,
Nous sommes heureux que nos produits vous plaisent !
À bientôt,
L'équipe Horse Pilot
I love everything horse pilot
I love everything horse pilot, they have the best quality and confortable riding cloth with a great fit
14 May 2022
Reply from Horse Pilot
Hello Daniela,
We are happy that you like our products!
See you soon,
Horse Pilot Team
I love everything I have bought
I love everything I have bought! The shirts are lightweight and material fantastic ! The gloves are my favorite to ride in - I just wish they came in white as well !!
14 May 2022
Reply from Horse Pilot
Hello,
We are happy that you like our products!
See you soon,
Horse Pilot Team
Love the shirt and shipping was SO FAST!
13 May 2022
Reply from Horse Pilot
Hello Elizabeth,
Thank you for this great review.
See you soon,
Horse Pilot Team
Beautifully appointed coat!!
Beautifully appointed coat!!! Fabric and details are exceptional and price point is fair.
10 May 2022
Reply from Horse Pilot
Hello Susan,
We are happy that you like our products!
See you soon,
Horse Pilot Team
Excellent products
Excellent products, great and quick service. I am very satisfied. I like this brand a lot.
9 May 2022
Reply from Horse Pilot
Hello Kristza,
We are delighted to count you among our customers.
See you soon,
Horse Pilot Team
tres joli coupe impeccable
4 May 2022
Reply from Horse Pilot
Bonjour Danielle,
Nous sommes heureux que nos produits vous plaisent !
À bientôt,
L'équipe Horse Pilot
Reply from Horse Pilot
Hello Andrea,
We are delighted to count you among our customers.
See you soon,
Horse Pilot Team
I would have bought another jacket if…
I would have bought another jacket if you had paid for the duty and VAT on the delivery to the UK
5 April 2022
Reply from Horse Pilot
Hello Anne,
Thank you for your message. We invite you to contact our After Sales Service by email at custo@horsepilot.com
Our team will get back to you as soon as possible. We remain at your disposal.
Thank you.
Horse Pilot
Reply from Horse Pilot
Hello Mark,
Thank you for this great review.
See you soon,
Horse Pilot Team
Great airbag as always 😃
19 February 2022
Reply from Horse Pilot
Hello Rachel ,
Thank you for this great review.
See you soon,
Horse Pilot Team
All service was very good!
All service was very good!
You have very good, high quality product for horse riders!
Thank You!
15 February 2022
Reply from Horse Pilot
Hello Janis,
Thank you for this great review.
See you soon,
Horse Pilot Team
Review
Great packaging, slight issue with the delivery company.
I bought the xs airbag vest cover which i found it to be on the roomier side.
With my experience buying breeches and vests i find their sizes run 2 sizes larger than my normal size.
The breech’s waist metal link broke off after the third use only which was a disappointment.
12 February 2022
Reply from Horse Pilot
Hello Sarah,
Thank you for your review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Bonjour,
Merci pour cet avis !
À bientôt,
L'équipe Horse Pilot
Super fast delivery to the UK and…
Super fast delivery to the UK and superb quality and fit of everything!
28 January 2022
Reply from Horse Pilot
Hello Samantha,
Thank you for this review !
See you soon,
The Horse Pilot Team
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