Always speedy delivery, and a super fast response from our rep. Beautiful product range with good stock levels. Great communication about delivery. What more could you ask for - we are happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely efficient company. Ordered quickly over the phone and had no problems. Only comment I would make is that I didn’t need next day delivery and would have been happy to wait and share th... See more
Company replied
Great all rounder for our school necessities. NOBODY ever seems to notice stock running out but EVERYBODY wants things immediately! Always good to know that next day delivery will help us out.
Company replied
I ordered an item which I needed quite quickly. I got a message from the carrier saying delivery had been delayed but didn't say why or when I would get my order. I emailed Hope to ask if they could c... See more
Company replied
Company details
Written by the company
Hope is a leading international supplier of over 28,000 inventive educational resources and proud ERA supplier of the year winner 2023. With many lines developed by Hope and 100’s of new lines each year, we focus on quality products and award-winning service. We have 99% stock availability on our top 250 selling lines. We offer a choice of delivery options to suit our customer’s needs including free next day delivery. We also offer a free nursery and classroom design service. Passionate about placing wellbeing and sustainability at the heart of everything we do, we have ambitious targets for our ESG commitments. Part of the Findel family of brands, Hope thinks the people who nurture young minds are some of the most important people on earth: they pass on vital knowledge, build confidence and fuel our children’s imaginations to enrich the future. We listen to educators challenges and aspirations and put everything they need in one place from physical resources to inspirational content, lesson planning tools, support and inspiration via EuHu.co.uk - also free to register. If you stand in front of children every day, Hope is all you need. For more information visit hope-education.co.uk.
Contact info
2 Gregory Street, SK14 4TH, Hyde, United Kingdom
- 0345 120 2055
- enquiries@hope-education.co.uk
- www.hope-education.co.uk
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hope Education
Thank you for your feedback. I'm sorry to hear that you were disappointed with your order.
I have attempted to contact you and have left a voicemail to discuss this further. While our Rainbow Fidget Kit does state that "Contents may vary depending on availability", we never want any of our customers to be unhappy with their shopping experience. We would really appreciate the opportunity to explore what we can do to put things right and ensure you are happy with your purchase. Please return my call at your earliest convenience so we can make this right. Thanks, Lauren
Brilliant product ….
Brilliant product ….. our grandchildren who are 2, 3, 4, and 5 years old absolutely love them
13 July 2026
Reply from Hope Education
We're so happy to hear our product is brilliant and that your grandchildren, aged 2 to 5, absolutely love them! Thank you for sharing your wonderful feedback.
Outstanding products and experience…
Outstanding products and experience when ordering! Customer service was a pleasant experience when we had a small issue, rectified that day! 100% recommend!
13 July 2026
Reply from Hope Education
We're so happy to hear that you had an outstanding experience with our products and ordering process! It's wonderful to know our customer service team was able to quickly resolve your issue. Thank you for your recommendation!
A rusty nail was inside the packaging…
A rusty nail was inside the packaging which cut the member of staffs hand.
30 June 2026
Reply from Hope Education
Thank you for bringing this to our attention, we are extremely sorry to hear of this. I have attempted to contact you by phone this afternoon to discuss the matter, however I was unable to get through. I have sent you an email and would appreciate the opportunity to speak with you directly.
We take matters like this very seriously and look forward to hearing from you soon.
Kind Regards
Leanne.
Ordering was quick and easy
Ordering was quick and easy. Delivery was very quick. Products were of good value and sturdy.
10 July 2026
Reply from Hope Education
We're so pleased to hear that your ordering experience was quick and easy, and that delivery was very prompt. We're also happy that you found the products to be of good value and sturdy!
Winther Piggy Back Trike
Ordered the piggy back trike for my almost two year old grandson , was easy to order came next day which was two days before I expected, had an email first which was good , lovely sturdy little trike easy to assemble my grandson absolutely loves it , excellent service.
10 July 2026
Reply from Hope Education
We are so happy to hear that the piggyback trike was easy to order and arrived quickly! It's wonderful that your grandson loves his sturdy new trike. We appreciate you sharing your positive experience with us.
Reply from Hope Education
Thank you for your wonderful review! We are so pleased to hear that your order arrived quickly and that you had a smooth experience. We truly appreciate your positive feedback.
All the resources I need at great prices
2 July 2026
Reply from Hope Education
We're delighted to know that you're finding all the resources you need and are pleased with our great prices. Thank you for your wonderful feedback!
Good + not so good
Ordering, dispatch and range of items is great. However, they use DPD for delivery who don't have trolleys and so when receiving a large order it's very difficult to unload and arrange. Also some boxes hadn't faired well, assuming this is again a delivery issue and so some items were damaged and needed to be replaced.
9 July 2026
Reply from Hope Education
We appreciate you taking the time to share your feedback. We're concerned to hear about the difficulties you experienced with the delivery process and the condition of some items. We will contact you directly to discuss this further. Thanks, Lauren
Will definitely use again!
Great communication, fast turnaround time and product gave good value for money.
10 July 2026
Reply from Hope Education
We're so happy to hear that you experienced great communication and a fast turnaround time, and that our product provided good value for your money. Thank you for your kind words!
There was a problem with some items…
There was a problem with some items scattered in the box owing to poor packing. On receipt of my review Hope contacted me very quickly and resolved the matter by replacing the scattered items and stated they would make sure that Warehouse personnel were instructed on the importance of secure packing of items.
14 July 2026
Unprompted review
Reply from Hope Education
We appreciate you sharing your experience. We are glad we could quickly resolve the issue with the scattered items and assure you that we are reinforcing secure packing procedures with our warehouse team. Your feedback is invaluable in helping us improve.
Could do better!
items missing, often boxes are too big and flimsy for number of items inside so it's then too heavy. And 'heavy' boxes put on top of lighter things (not courier, but hope packaging the order onto a pallet) making the pallet really dangerous and unstable to unwrap.
However, usually good prices, usually next day delivery if requested, and always helpful staff :)
10 July 2026
Reply from Hope Education
We appreciate you taking the time to share your feedback. We are concerned to hear about the missing items and the issues with packaging, especially regarding the stability of your pallet and this is being reviewed by our warehouse manager. Thanks for talking to me about this further. Lauren
Prompt response to a problem when…
Prompt response to a problem when setting up our account and resolved same day. Friendly staff very helpful
13 July 2026
Unprompted review
Reply from Hope Education
We're delighted to hear that our team was able to provide a prompt response and resolve your account setup issue on the same day. It's wonderful to know you found our staff friendly and very helpful!
FAST DELIVERY AND ALL THERE
6 July 2026
Reply from Hope Education
We're so glad to hear that your delivery was fast and that everything arrived as expected! Thank you for your positive feedback.
Reply from Hope Education
Thank you for your positive feedback.
Next day delivery at a reasonable…
Next day delivery at a reasonable price.
Paints were excellent value.
8 July 2026
Reply from Hope Education
Thank you for your positive feedback.
Toys for our church
The bricks arrived very quickly and they were absolutely as described. Excellent product for our churchand great service.
7 July 2026
Reply from Hope Education
This is lovely to hear, thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.