Excellent service. Huge choice of products in the shop. Sales assistant was very helpful in choosing the right mattress. We were kept informed on the progress of the order and delivery. 24 hrs befo... See more
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HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.
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46 County Square, TN231YE, Ashford, United Kingdom
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Delivered on time. Great communication leading up to delivery time. Good looking product.

Reply from HomePlus Furniture
Great customer service from the new Maidstone store and from Nick and Jacob who delivered the table and chairs to us. The excellent quality of the furniture and the great customer service will keep me coming back to buy more from you. Thank you so much

Reply from HomePlus Furniture
Excellent quality furniture and great customer service from order placement to delivery. Will definitely purchase from them again

Reply from HomePlus Furniture
Very helpful staff . An excellent company . Quick with response to question . Highly recommend .

Reply from HomePlus Furniture
What made my experience great was the customer service I experienced at the Maidstone shop who were very helpful and had great recommendations for what I required.I wasn't felt rushed in making decisions.
A big Thank You also to Nick and Jacob who delivered the furniture, they was very helpful in such hot weather, they helped me to unpack a large sideboard and dining table and set them up. Nick and Jacob also gave some good tips with checking the furniture after a couple of weeks.
Thank you.

Reply from HomePlus Furniture
From ordering to delivery excellent timing. Delivery men so respectful. Not only to me but my proprietary. Very pleased with the quality of the furniture

Reply from HomePlus Furniture
Lovely console table good quality great customer service and prompt delivery

Reply from HomePlus Furniture
I thought this store was a breath of fresh air .the staff were delight full very positive and friendly.help full too .the things in this store were mesmeriseingly lovely.i was like a child in a candy store.i wanted every thing.prices were very reasonable.i shall be returning very soon

Reply from HomePlus Furniture
Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Couldn't ask for anything more. Will definitely shop again with HomePlus in the future. Highly recommended.⭐⭐⭐⭐⭐

Reply from HomePlus Furniture
Great customer service from the moment I picked up the phone and spoke to head office. Knowledgeable about the product (garden bench) and extremely helpful.
Delivery personnel excellent too and helped place the bench exactly where my elderly mother wanted it.
Thank you.

Reply from HomePlus Furniture
Good product reasonably priced, enjoyed smashing home the dowels immensely! Excellent delivery kept me informed; recommended.

Reply from HomePlus Furniture
Bought a beautiful bookcase from these guys at a bargain price. It arrived fully assembled in perfect condition within days of purchase. Couldn't be more delighted. Would highly recommend.

Reply from HomePlus Furniture

Reply from HomePlus Furniture
Good communication and speedy delivery. Garden furniture exactly as described.

Reply from HomePlus Furniture
Delivery of the product I ordered was arranged almost immediately, delivery was fast and reliable and the team are super friendly too. Ordered bedside tables and they were gorgeous quality

Reply from HomePlus Furniture

Reply from HomePlus Furniture
Our experience with purchasing and the delivery was fantastic, the ladies in the shop were extremely helpful, and the lads who delivered Nick & Rad were friendly, professional, placing the furniture where we wanted it, informed us on checking the goods ( but no need it was all perfect). Quality Shop Quality Service.

Reply from HomePlus Furniture
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