HomePlus Furniture Reviews 

2,262
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the various wooden furniture pieces are exceptionally well-made, incredibly solid, and always arrive safely packaged to prevent any harm during transit. People also deeply appreciate the extremely helpful and polite delivery teams who carefully bring orders inside and place them directly in the desired rooms. Some reviewers were not happy with minor surface damages, missing hardware parts, or unexpected assembly challenges encountered upon the arrival of their goods. A few other people also felt that certain products required extra physical effort to put together or arrived with small structural defects that needed attention.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sturdy, well-made, and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and clear... See more

Quality

Users describe positive interactions with quality, consistently highlighting the solid construction,... See more

Staff

Clients share positive opinions on staff, frequently praising sales assistants and customer service... See more

Service

Consumers find service to be exceptionally positive, praising the professional and polite staff who go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Huge choice of products in the shop. Sales assistant was very helpful in choosing the right mattress. We were kept informed on the progress of the order and delivery. 24 hrs befo... See more

Company replied

Rated 5 out of 5 stars

Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more

Company replied

Rated 5 out of 5 stars

Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more

Company replied

Rated 5 out of 5 stars

Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more

Company replied



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Written by the company

HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.

Written by the company

Family
At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
Quality
Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
Unbeatable Value
We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
Customer Service
We take great pride in delivering the highest quality service to all our customers throughout their experience with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,262)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Great communication leading up to delivery time. Good looking product.

28 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Alan, thank you for your lovely review!
We’re so pleased to hear that your order arrived on time and that you were happy with the communication throughout the delivery process. It’s great to know you’re happy with your new furniture and its appearance.
Thank you for choosing us, and we hope you enjoy your purchase for many years to come. We look forward to welcoming you back again in the future! Best regards HomePlus Furniture.

Rated 5 out of 5 stars

Great Customer Service

Great customer service from the new Maidstone store and from Nick and Jacob who delivered the table and chairs to us. The excellent quality of the furniture and the great customer service will keep me coming back to buy more from you. Thank you so much

3 August 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Mark, thank you so much for your review!
We're happy to hear that you received great customer service from our new Maidstone store, as well as from Nick and Jacob during your delivery. We'll be sure to pass your kind comments on to them, they'll be thrilled to know they made such a positive impression.
It's great to hear that you're so pleased with the quality of your table and chairs, and we're especially grateful that your experience has given you the confidence to shop with us again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Excellent quality furniture and great…

Excellent quality furniture and great customer service from order placement to delivery. Will definitely purchase from them again

24 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Claire, thank you so much for taking the time to leave us such a lovely review !
We’re so pleased to hear that you’re happy with the quality of your furniture and that our team was able to provide excellent service throughout your experience.
We pride ourselves on offering high-quality furniture alongside a friendly and reliable service. Your kind words and support mean a great deal to the whole team.
Thank you again for choosing us, and we look forward to helping you with your next purchase in the future.
Best regards HomePlus Furniture

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff . An excellent company . Quick with response to question . Highly recommend .

31 July 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Peter, thank you for your kind review.
We’re so pleased to hear that you found our team helpful and that our responses were quick and efficient. We really appreciate your recommendation and your kind words about our company.
Thank you for choosing us, and we hope to assist you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely lamps

Lovely lamps. Great price. Excellent quality.

23 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you for your lovely review!
We’re pleased to hear that you’re happy with your lamps and that you found them to be great value for money. It’s fantastic to know you’re pleased with the quality of your purchase.
We really appreciate you taking the time to share your feedback and hope you enjoy your new lamps. Best regards HomePlus Furniture

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the customer service I experienced at the Maidstone shop who were very helpful and had great recommendations for what I required.I wasn't felt rushed in making decisions.
A big Thank You also to Nick and Jacob who delivered the furniture, they was very helpful in such hot weather, they helped me to unpack a large sideboard and dining table and set them up. Nick and Jacob also gave some good tips with checking the furniture after a couple of weeks.

Thank you.

29 July 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you so much for your fantastic review!
We're happy to hear that you had such a positive experience with our team at our Maidstone store. Providing helpful advice and allowing our customers the time to make the right decision is something we really value, so it's great to know this made a difference.
We're also pleased to hear that Nick and Jacob looked after you so well during your delivery. We'll be sure to pass on your kind words, they'll be happy to know their hard work, assistance with setting up your furniture, and helpful advice were appreciated, especially in the warm weather.
Thank you again for taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

From ordering to delivery excellent…

From ordering to delivery excellent timing. Delivery men so respectful. Not only to me but my proprietary. Very pleased with the quality of the furniture

21 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you so much for your kind review.
We are so happy to hear that you had such a positive experience from ordering through to delivery. It is lovely to know that our delivery team provided a respectful and professional service, and we will be sure to pass your kind words on to them.
We are also pleased to hear that you are happy with the quality of your furniture. Thank you for choosing us, and we hope you enjoy your new piece for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Kenneth, thank you for your lovely feedback.
We’re happy to hear that you were pleased with both our customer service and delivery service. We really appreciate you taking the time to leave us a review and we hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely console table good quality great…

Lovely console table good quality great customer service and prompt delivery

21 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Colleen, thank you so much for your 5-star review!
We're happy to hear that you're pleased with your console table and that you found it to be of great quality. It's also fantastic to know that you received great customer service and prompt delivery.
Your feedback means a great deal to our team, and we really appreciate you taking the time to share your experience. We hope you enjoy your new furniture and look forward to welcoming you back in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

I thought this store was a breath of…

I thought this store was a breath of fresh air .the staff were delight full very positive and friendly.help full too .the things in this store were mesmeriseingly lovely.i was like a child in a candy store.i wanted every thing.prices were very reasonable.i shall be returning very soon

28 July 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Marie, thank you so much for your kind review.
We are happy to hear that you had such a positive experience in our store. It’s fantastic to know that our team made you feel welcomed and were able to provide such friendly and helpful service.
We’re also so pleased that you loved our furniture range and found the quality and prices to be just right. Your kind words mean a great deal to the whole team, and we look forward to welcoming you back again soon.
Thank you again for taking the time to share your experience.
Best regard HomePlus Furniture

Rated 5 out of 5 stars

Beautiful item

Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Couldn't ask for anything more. Will definitely shop again with HomePlus in the future. Highly recommended.⭐⭐⭐⭐⭐

14 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you so much for your lovely review.
We’re happy to hear that you’re pleased with your coffee table and that you had a positive experience from placing your order through to delivery.
It’s great to know that you were kept updated throughout the process and that our delivery team provided a friendly and helpful service while taking care with your item.
We really appreciate your kind words and recommendation, and we look forward to welcoming you back in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great customer service from the moment…

Great customer service from the moment I picked up the phone and spoke to head office. Knowledgeable about the product (garden bench) and extremely helpful.
Delivery personnel excellent too and helped place the bench exactly where my elderly mother wanted it.
Thank you.

2 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jonathan, thank you so much for taking the time to share your lovely feedback.
We’re pleased to hear that you received great service from the moment you contacted our team through to the delivery of your garden bench. It’s great to know that our team was able to provide helpful advice and that our delivery team took care to place the bench exactly where your elderly mother wanted it.
We really appreciate your kind words and will be sure to share your feedback with them.
Thank you again for choosing us. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Good product reasonably priced

Good product reasonably priced, enjoyed smashing home the dowels immensely! Excellent delivery kept me informed; recommended.

3 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Kyffina, thank you for taking the time to leave such a lovely review. We’re pleased to hear that you’re happy with the product and found it to be reasonably priced. It’s great to know you enjoyed putting it together, including the satisfying job of fitting the dowels!
Thank you so much for your recommendation , we really appreciate your support. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Superb

Superb
Thankyou

8 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Richard, thank you so much for your lovely review. We really appreciate your kind words and are so happy that we could help.
We hope you enjoy your furniture, and thank you again for choosing us. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Bought a beautiful bookcase from these…

Bought a beautiful bookcase from these guys at a bargain price. It arrived fully assembled in perfect condition within days of purchase. Couldn't be more delighted. Would highly recommend.

14 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Diana, thank you for your review!
We're so pleased to hear you're delighted with your new bookcase. It's great to know it arrived quickly, fully assembled, and in perfect condition, and we're especially happy that you found it at a great price.
Thank you for your recommendation. We really appreciate your support and hope you enjoy your bookcase for many years to come. We look forward to welcoming you back again in the future! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service

13 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Natalie, thank you for your 5-star review!
We're happy to hear that you were pleased with both our product and the service you received. Providing high-quality furniture alongside excellent customer service is always our goal. Thank you for taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Good communication and speedy delivery

Good communication and speedy delivery. Garden furniture exactly as described.

13 July 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Maur, thank you for your lovely review!
We're pleased to hear that you were happy with our communication and speedy delivery, and that your garden furniture was exactly as described. Providing a smooth shopping experience from start to finish is something we always strive for, so it's great to know we delivered.
Thank you for choosing us. We hope you enjoy your new garden furniture, and we look forward to welcoming you back in the future! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great service and good quality product

Delivery of the product I ordered was arranged almost immediately, delivery was fast and reliable and the team are super friendly too. Ordered bedside tables and they were gorgeous quality

30 June 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Sophie, thank you for taking the time to leave us such a lovely review.
We're happy to hear that you had a great experience with both our service and your new bedside tables. It's great to know that your delivery was arranged quickly, arrived promptly, and that our team made a positive impression with their friendly service.
We're especially pleased that you're happy with the quality of your bedside tables. Your kind feedback means a great deal to us. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely made units strong and sturdy

Lovely made units strong and sturdy

30 June 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Ti, thank you for taking the time to leave us a review.
We're pleased to hear that you’re happy with your units and that you found them to be well made, strong, and sturdy. We take great pride in offering quality furniture, so it’s lovely to know that you’re pleased with your purchase.
Thank you again for your kind feedback and support. We hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

DINING ROOM FURNITURE

Our experience with purchasing and the delivery was fantastic, the ladies in the shop were extremely helpful, and the lads who delivered Nick & Rad were friendly, professional, placing the furniture where we wanted it, informed us on checking the goods ( but no need it was all perfect). Quality Shop Quality Service.

18 July 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Shelia, thank you so much for taking the time to leave us such a wonderful review.
We're so happy to hear that you had a fantastic experience from purchase through to delivery. It's especially lovely to know that our showroom team were so helpful and that Nick and Rad provided a friendly and professional delivery service. We'll be sure to pass your kind comments on to them.
We're also pleased everything arrived in perfect condition and that you're happy with both the furniture and the service you received.
Thank you again for your recommendation. We hope you enjoy your new dining room furniture for many years to come! Best regards HomePlus Furniture

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look