HomeGround Management Ltd Reviews 1,884

We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... See more

Joanne Roque was truly amazing! After fifteen months off very protracted negotiations to buy our new apartment we were up to exchange off contracts but we were short of three questions to be answered... See more

I’m grieving the loss of my beloved sister and haven’t been on top of everyday life. I had an overdue bill and Anna (Customer Service Agent) managed my request for part payment with compassion she ev... See more

I wanted some advice on a password reset, which just wasn't happening online. So I gave customer services a call, and rather than the usual computer says no answer. Jack on the other end of the phone... See more

Review for Jack – Phone Support I called in because I couldn’t find my ground rent invoice in my email and was getting worried about a potential late fee. Jack was incredibly helpful and patient... See more

Anna was super helpful providing all the crucial information which I wasn’t made aware since I purchased the apartment 3 years ago . She had the patience to explain and how to plan the payments goin... See more

We were pleasantly surprised to get such a prompt response to our enquiry over the Christmas break. Ciaran got back to us and sorted out our change of details on the 2nd Jan. What great service from... See more

I have contacted HomeGround on 2 different occasions. To transfer the Ground Rent account to our names and to merge our properties under one account. On both occasions I came across to Anna V. She w... See more

Leaseholder Deed of Certificate Thank you to Samantha, Molly and the team at Homeground dealing with this. I had endless queries and questions regarding the above and everyone I contacted had excell... See more

I logged into the portal for the first time and noticed that the name on my online account was incorrect (a hangover from a previous account). I contacted Homeground via the 'report a problem' link... See more

Had the most helpful support through the BsaLH cert process. I really wasn’t understanding what I needed to do and Samantha I was the most patient and helpful person, explaining clearly and giving gui... See more

Excellent customer service - I would honed and spoke to Alex about an issue I had with a property transfer and he has gone out of his way to help and be supportive. He had a lovely manner and patien... See more

Vincent in the deed of variation team has been more than informative, helpful and kind when explaining and processing our deed of variation request. In such a stressful time, he really was a light o... See more

You’ve never encountered such a bunch of greedy avaricious blood suckers as this lot! They do literally nothing and charge you a fortune! Any excuse to slap extra charges on, no care if you are in de... See more

I recently called to query a missing invoice and resolve an issue, where I was assisted by Jack, who was absolutely fantastic. He took the time to review my account thoroughly, making sure all my con... See more

Samantha from HomeGround provided an excellent service to us! She gave a clear instruction on how to update the information in the Leaseholder Deed and replied to our queries in a timely manner! Than... See more

I found a spelling mistake in my name, so I emailed them with the necessary documents. Anna from customer service responded instantly with the names corrected. Thank you so much Anna for the great jo... See more

I received my ground rent invoice and if paid before the due date you get £10 off; however my account balance was a different value to the invoice which was not clear as to why and Rachel W investigat... See more

Amazing customer service Thank you Jack Adams for your time this morning. Made me feel so much Better as you have help put my account in order and giving me much more understanding.Thank you

They doubled my ground rent but didn't change any other owners in all 3 blocks of flats which are all the same and built at the same time. I have asked for an explanation on numerous occasions but... See more

Vincent from the transfer/ consents team has been more than helpful with my query today and helping me to move things along. This is really appreciated in an otherwise stressful time.

Homeground forced a management company on lessees without prior warning and without any consultation whatsoever. Lessees are now suffering excessive fees for the most basic standard of service imagina... See more

Anna was great in every way, professional great listener and very helpful. I think she enjoys her job very much as you hardly get such service today in most institutions

I rang very concerned that an issue woth my account to could adversely affect my house sale ... Jack answered my call and from the very start resussured me and helped me in resolving the issue Ver... See more

The customer representative who dealt with my queries was very knowledgeable and helpful. Where there were details required from another department, she promptly called them whilst I was put on a br... See more

Thank you so much to Jodie who has dealt with my enquiry. She has shown a great understanding, customer service and professionalism. I am very grateful and its really much appreciated! You have really... See more

Jack was absolutely amazing in answering all my questions. He explained everything in laymen terms and didn’t rush me at all. He sent everything I needed by email as we spoke and was extremely patie... See more

Homeground act for my freeholder, Adriatic Land, and my experience with them has been awful. They are virtually impossible to contact, provide no transparency, and seem focused only on extracting mone... See more

I look after the accounts for a residential letting agents and we have a number of properties who require dealings with HomeGround. Regarding my recent contact with Alex, I found him extremely helpfu... See more

Homeground’s legal team have been fantastic in helping me with my property transfer. They were always responsive, incredibly helpful, and genuinely caring throughout the whole process. Everything was... See more

I firstly spoke with rachel who helped me out with my issue then a manager, jodie. In my opinion they both went out of their way to help with my situation, and i really appreciate them both for what t... See more

HomeGround Management are extremely helpful.Always willing to help. Anna provided building insurance policy which I needed urgently. Thank you Mark

Anna V (Customer Services Advisor) from HomeGround was amazing! I needed urgent help and she went above and beyond contacting various teams to progress my requests.

Rachel was very helpful and quickly assured me that the problem that I rang about was not an issue and not to worry. Of course time will tell if that is the case but I do feel confident that Rachel wi... See more

Rachael was amazing. Very kind and reassuring. I was really touched by her manner while we are dealing with my brother’s death. Please can you congratulate her 😀

Fraser (Customer Services) and Zack (Consents Team) were both excellent in helping resolve an issue when I was unable to log on due to technical issues. Zack successfully helped me last year too and... See more

HomeGround took over the freehold management of my building in 2022 on behalf of Adriatic Land 12 Limited. Since then, communication has been extremely difficult. As a leaseholder, my relat... See more

Homeground provided a landlord certificate. However, some key information was missing from this initial certificate. Within a few working days Jade worked to address this and re-issued the certificat... See more

I am very impressed with the service that Homeground staff provided . They were very empathetic and.efficient . My queries were responded to in a very timely manner by Joe H and Kim J. I couldn't get... See more

Called this company today to inform them of my father in laws death he owned a property managed by them. They were extremely unhelpful! Wanted a copy of his death certificate, his Will, letter of prob... See more

I had a query regarding my ground rent payments and made a call to the customer service line this morning I was assisted by a very helpful agent called Jack , I was very happy with the service toda... See more

I spoke with Jack Adams regarding my account on two occasions this week and he was so helpful and reassuring in his response to my enquiries. He is an absolute asset to the company and I feel he is pr... See more

A lack of communication from Homeground means the sale of my flat is now in imminent danger of collapsing. My buyer's mortgage provider requires a letter regarding fire safety works. This... See more

When dealing with a matter I wasnt quite sure about speedy communication soon put me on the right path. Correct paperwork located and submitted. Thank you Samantha for your clear instruction and under... See more

I spoke to Jack Adams today and he provided excellent service going above and beyond to answer my questions and assist me above what I expected. The experience and level of support provided is truly e... See more

Inflexible and intransigent approach to what I considered a reasonable request for permission to install an EV charger in a dedicated parking area. I'm afraid that whilst the individual staff member w... See more

My experience from this company was fine but recently I have been charged extra £550 compared to last year for insurance. The most likely possibility is that I had to claim for issue that happened i... See more

I am writing to express my sincere appreciation for the outstanding customer service I received from one of your team members, Anna V, when I recently contacted your office to retrieve the b... See more

The HomeGround Team (Jodie) appreciated that I made a genuine mistake with regards to the balance of the account. She communicated extremely quickly, and we were able to rectify the email account to r... See more

I requested an interest free payment plan. Within 2 days everything was set up. Got exactly what I requested. A big thank you to Rachael !

Currently in progress of home improvement project with a single story extension. HomeGround team have made the experience straightforward with excellent customer service with helpful feedback and fa... See more

Anna V was extremely kind and helpful. She assisted me in completing the form which reassured me that I had completed it correctly. Thank you

Contacted HomeGround regarding an issue with payments and their customer representative Jack Adams was the most helpful and informative person I think I’ve ever spoken to regarding an issue. He instan... See more

I had never been in touch with the company before. They responded very quickly and anwsered any questions clearly reducing alot of stress.