I had no idea about the searches done on properties before one buys and Emmanuel was patient and took his time to explain. we'll done
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I wasn't 100% clear going in on Homefast's role vis-a-vis other parties (e.g lawyers, real estate agent) but their value became quickly apparent. Our sale was complex owing to the age of the property... See more
Joanna was really helpful at Homefast, promptly responding to my telephone calls and emails, carefully explaining the procedures and sorting problems. I haven’t moved for years and what is a stressful... See more
Homefast oversaw the initial stages of our purchase and sale. We had some issues that prevented things moving forward, but Joanna was patient and understanding of the situation. We had telephone conve... See more
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Decisive intervention helped rescue our sale
We were having a really difficult time with the appointed conveyancing company not progressing the transaction; and were in danger of losing our sale due to the buyer reaching the end of their patience.
Homefast picked up the challenge and through the efforts of Joanna , who pulled out all the stops and used her key contacts at the property lawyers firm, the sale was rescued. After 3 months of frustration and stress, Joanna's efforts resulted in the change out of the conveyancer and the sale was rescued and completed within 2 weeks.
The reason for this review being 4* and not 5* was that we were not clear from the outset who was doing what (between the estate agent, the estate agent company conveyancing service, Homefast and the property lawyers company). I think more clarity on this from the beginning would have really helped.
So the bottom line for me is that if you use an online based conveyancing service, I would recommend engaging Homefast to help get you through from beginning to end of the sale completion.
Great customer service
I got excellent customer service from Homefast. Michaela was so attentive and went out of her way to help me. Highly recommended!
Great service
Efficient, friendly but professional. I understand it's a busy market at the moment and things are taking a lot longer but I definitely felt they supported me throughout.
Wouldn’t recommend
I used Homefast in the conveyancing of a probate property, People were polite and quite efficient, but they don’t do much for their money before they hand you over to a ‘Law Firm’ of their choice and therein lies the problem. I got allocated Premier Property Lawyers who were terrible to deal with and so, unless you’re happy with being handed over to a Law Firm out of your control, I would avoid using Homefast unless they look more closely at who they do business with.
Avoid at all costs
At the recommendation of Reeds Rains, opted to use Homefast, you’ll never have to chase anybody regarding the legalities etc. they claimed…..all a lie! 6 months later I’m calling the solicitors 3 times a week, contacting the estate agents and even chasing up reports, everything I intended to avoid by opting to use Homefast. I raised a complaint 3 weeks ago and have still not received a response, unfortunately I’m not surprised. Do yourself a favour and research and choose your own conveyancer as I’m sure they would be a lot more professional and on the ball than this outfit! We are now in month 6 of a first time buyer purchase with no chain and still no dates in place. Shameful really.
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