From Sam at the initial survey right through to Nathan Rob and the guy from Glasgow (whose name I've forgotten, sorry) the whole thing was dealt with in a really friendly and courteous manner, totall... See more
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Ellick came round for our 12 month review and to check on some concerns I had after having multiple treatments. No concerns to worry about and really reassured after speaking with Ellick - top b... See more
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I'm never happy about having workmen in my house, but Adam and Dave were lovely. Polite and conscientious. It was a messy job, but they arrived on time and started work immediately - no unnecessary... See more
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Home energy staff arrived promptly put down protective coverings on the floors of the two rooms being treated carried the damp course injection , scraped off the damp plaster and swept it up and bagge... See more
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Company details
Written by the company
At Home Energy Save GB Ltd we are specialists in all fields of damp proofing and energy efficiency. Whether your problem is loft condensation, rising damp, penetrating damp, black mould, or simply heat loss then we can help. We specialise in energy-efficient wall coating, cavity wall insulation/extraction, spray foam insulation, damp proofing, energy-efficient conservatory roofs, and A+ rated windows and doors so we can give you professional FREE advice. The correct analysis of any damp or heat loss problem is vital to prevent costly and unnecessary work; so with 40 years of experience in the damp proof and energy efficiency industry across The Midlands and North West, we can be relied upon to make the correct diagnosis. All of our work is carried out to and often exceeds current UK standards.
Contact info
Unit 1, Crown Business Park, Govan Rd, Fenton Industrial Estate, ST4 2RS, Stoke-on-Trent, United Kingdom
- 01782497324
- contactus@hesgbltd.co.uk
- www.homeenergysaveuk.co.uk
4.2
Great
740 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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AVOID - Inappropriate, Manipulative and Completely Unprofessional
EDIT - the reply says they “cannot identify me as a customer”. Of course not. Absolute rubbish and they are fully aware of that. I asked that my details be removed (as per below) under GDPR as the inappropriate sales person called Sammy/Sam (clearly referred to in other reviews on here by the way yet they deny all knowledge of our visit - of which we have ring video doorbell footage of her on the property by the way) took photos and information on our property, but they never bothered to send us a written quote after we said no way to her pushy sales tactics. Very convenient way to deny all knowledge , and they are fully aware of that. AVOID, seriously. I never ever write reviews and felt very very passionate about writing this one we were so disgusted.
Our experience with this company was not merely disappointing — it was wholly inappropriate and deeply concerning. Sam, who visited us, was overly familiar from the outset and took photos of our property on her personal phone without asking for permission. What was described as a “short survey” somehow became three and a half hours of scaremongering, pressure, and manipulation.
We were subjected to alarmist claims using an unexplained “damp detection” device, despite there being no visible signs of damp and despite our professional surveys from last year confirming the property is sound. It was clear these tactics were designed to frighten us into agreeing to unnecessary work.
The most troubling moment came when it became obvious we were not going to hand over money there and then. Sam’s demeanour changed instantly — the friendliness disappeared, replaced with pressure and impatience. We were told we would receive a written quote, but nothing was ever sent.
To make matters worse, it took the company three months to respond to our GDPR request to remove our details, and only after we made it clear we would escalate the matter to the ICO.
This was an unprofessional, manipulative experience from start to finish. We would strongly advise others to avoid this company.
7 March 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Sarah,
Thank you for your review, Sarah. We take feedback of this nature extremely seriously. However, after thoroughly checking our system, we have no record of a customer under your name or of a survey matching the details you’ve described.
As we cannot identify you as a customer, we kindly ask that you contact us directly with the address and date of the alleged appointment so we can investigate this properly. Without this information, we are unable to verify or respond to the claims made.
Kind Regards
Home Energy Save GB Ltd Team
I am very happy with the service I…
I am very happy with the service I recievedboth from all the staff, Office surveys and workmen that did the job. All were very helpful and pleasant. Arrived on time, and cleaned up as they went along. I am very satisfied with the work completed and would highly
recommend.
24 May 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Mr Dunbabin,
Thank you, Mr Dunbabin. We’re really pleased to hear that you were happy with the service from start to finish. It’s great to know that everyone you dealt with, from the office team to the surveyors and the workmen, was helpful, pleasant, arrived on time, and kept everything clean as they went along.
We’re delighted that you’re satisfied with the work completed and truly appreciate your recommendation and 5‑star review.
Kind Regards
Home Energy Save GB Ltd Team
Avoid at all costs
Avoid at all costs! They will promise perfection and deliver less than mediocre and then when you complain about said mediocre work they will turn it around on you! Total rip off
8 November 2025
Unprompted review
Ellick Peters knows his job
Ellick Peters come to my property to day to have a look at damp in my bedrooms and bathroom.
He done a full inspection of my property and come up with a few solutions.
Some solutions I can get done with having tradesmen in the family.
I was given a quote but at the moment I will be prioritising my jobs.
Ellick was reassuring, good at his job and very knowledgeable. Lovely guy
Thank you and speak soon
20 May 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Shirley,
Thank you, Shirley. We’re really pleased to hear that Ellick carried out such a thorough inspection of your bedrooms and bathroom. It’s great to know he was able to offer clear solutions, including options you can handle through your own tradesmen and that you found him reassuring, knowledgeable and genuinely lovely to deal with.
We really appreciate your thoughtful feedback and your 5‑star review. We’re here whenever you’re ready to move forward.
Kind Regards
Home Energy Save GB Ltd Team
Avoid - seek genuine surveys
Complete sales agenda was like reading of a script.
Come around put something on your wall tell you it’s super high moisture content and you have rising damp (upon hours of research you cannot diagnose damp this way salt contents etc).
offer you savings but only on the spot if you book
Due to the heavy pressured sales pitch I have paid for two seperate surveys from damp specialists who don’t have a sale benefit. Both of which have highlighted the issues causing this… mainly poor airflow and a drainage issue.
Ultimately every free survey costs money so the scaremongering is used to generate sales.
Avoid any company that offers damp treatment and sells the treatment.
Pay independent for a survey who give an unbiased opinion.
Would not recommend for any diagnosis but cannot comment on work quality.
8 April 2026
Unprompted review
Great service, Great price, Great advice
Rob and Nathan showed up on time, straight into the work, carried out very professionally, updated me as the job went on, great work carried out by great team. Would most certainly recommend anyone looking for damp course work or any other work to use Home Energy GB.
5 May 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Jason,
Thank you, Jason. We’re really pleased to hear that Rob and Nathan arrived on time and got straight into the work with such professionalism. It’s great to know they kept you updated throughout and delivered a high‑standard job from start to finish.
We truly appreciate your kind words, your recommendation, and your 5‑star review. It means a lot to the whole team.
Kind Regards
Home Energy Save GB Ltd Team
Booked an appointment for a survey but…
Booked an appointment for a survey but they were constantly ringing for more information and then were very rude and condescending they then cancelled the appointment I believe this is due to my disability.
2 May 2026
Unprompted review
Lovely employees
A lovely couple of chaps did the work. They came across a few issues but worked to resolve them as best they could. Very nice estimator too.
28 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi,
Thank you so much for your feedback. We’re really pleased to hear that the team made a positive impression during your installation. It’s great to know they handled the unexpected issues professionally and worked through them to get everything resolved for you.
We’re also glad you found the estimator helpful. We’ll make sure your comments are passed on to everyone involved.
Thank you again for choosing us and for taking the time to share your experience. If you ever need anything in the future, we’re here to help.
Kind Regards
Home Energy Save GB Ltd Team
Callum came and did a full house survey…
Callum came and did a full house survey for us and explained clearly for me and helped me understand what has caused the damping issues in my house which when I have har previous surveyors around then didn’t. I would recommend Callum and Home Energy Save to anyone!
24 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Mihaela,
Thank you, Mihaela. We’re really pleased to hear that Callum provided such a clear and thorough full‑house survey for you. It’s great to know he took the time to explain the causes of the damp issues in a way that made sense — especially when previous surveyors hadn’t done so.
We truly appreciate your recommendation and thank you for sharing your experience with Home Energy Save.
Kind Regards
Home Energy Save GB Ltd Team
Reply from Home Energy Save GB Ltd.
Hi,
Thank you for your feedback. We’re really pleased to hear you received great service and that the team were able to offer clear options to help you move forward. Providing helpful, straightforward guidance is exactly what we aim for.
Kind Regards
Home Energy Save GB Ltd Team
Thanks to Stephen W.
Thanks to Stephen W. for his visit today. He was knowledgeable, honest and I enjoyed the hour I spent in his company.
22 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Julie,
Thank you, Julie. We’re really pleased to hear that Stephen provided such a knowledgeable and honest visit. It’s great to know you felt comfortable and genuinely enjoyed the time spent discussing your property and the solutions available.
We really appreciate you taking the time to share your feedback. It means a lot to the team.
Kind Regards
Home Energy Save GB Ltd Team
damp roofing
wanted to write a review as i always look to see reviews so know what to expect . I called the company and arranged for Mark to come out came out he initially had a good look around property which as a damp smell in rooms . He gave good knowledge of the problem , so we booked a damp proof course on our property .
Had 2 guys come out who where kind and professional and moved furniture to do the walls inside , they explained everything that they where doing showing us after they had done and left it clean and tidy , outside too , i would highly recommend Home Energy Save thank you all for the service that was carried out
21 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Donna,
Thank you, Donna. We’re really pleased to hear that your experience was positive from the very first call through to the completed work. It’s great to know that Mark provided a clear and knowledgeable assessment of the damp issues in your home, helping you feel confident in the next steps.
We’re also delighted to hear that the installation team were kind, professional and respectful of your space, moving furniture where needed, explaining each stage of the work and leaving everything clean and tidy both inside and out.
Kind Regards
Home Energy Save GB Ltd Team
Loft survey
Steve W came to the house. He was very polite, respectful, did a survey of the loft as required, explained his findings, went over options without any attempt to have me make a decision there and then. Thank you Steve, for your time and your advice.
18 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi,
Thank you for your review. We’re really pleased to hear that Steve W provided such a polite, respectful and thorough loft survey. It’s great to know he explained his findings clearly and talked you through the options without any pressure. That’s exactly the experience we want every customer to have.
Thank you for taking the time to share your feedback. It’s truly appreciated.
Kind Regards
Home Energy Save GB Ltd Team
Dan came to my house this morning to do…
Dan came to my house this morning to do a survey and quote me some prices. He was incredibly respectful, polite, knowledgeable, a good listener and wasn't pushy at all. He had answers to all my questions and made the entire process pleasant and easy! The one star missing on the rating is only because I have not yet bought any services from the company. However I highly recommend him for good job well done!! Hoping the company recognises that they have a potential asset in him. I highly advocate for him!!
17 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Rozina,
Thank you, Rozina. We’re really pleased to hear how positive your experience was during Dan’s visit. It’s great to know he was respectful, polite and knowledgeable, and that he took the time to listen, answer all your questions and make the whole process feel easy and comfortable, all without any pressure.
Your kind words about his professionalism and the value he brings to the company mean a great deal. Feedback like this truly highlights the strength of our team.
Thank you for taking the time to share your experience and for recommending him so highly.
Kind Regards
Home Energy Save GB Ltd Team
Friendly service, excellent Company
We had an issue that we believed could be damp. Contacted Home Energy Save GB for a survey and they swiftly arranged a visit. A surveyor, Ellick, arrived and was very friendly and carried out a thorough survey which took around 30 minutes and identified an issue. The problem was quite a small one and he advised us that his company would charge quite a lot for such a small job and that we should contact a local contractor! He was very honest and could of insisted we use their contractors. All in all it was an excellent service and deserving of 5 stars. Definitely recommnded.
16 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Allan,
Thank you, Allan. We’re really pleased to hear that you received such friendly and thorough service from Ellick during your survey. It’s great to know he took the time to identify the issue clearly and offer honest advice, even recommending a local contractor for such a small job rather than encouraging unnecessary costs.
That level of integrity is something we value highly, so your feedback means a great deal to us. We’re delighted the experience felt swift, professional and worthy of five stars.
Thank you for taking the time to share your review and for recommending Home Energy Save GB.
Kind Regards
Home Energy Save GB Ltd Team
Home survey by Ellick
Ellick was prompt and very professional. Survey carried out, explained the procedure and gave written quotation. No hard sell.
16 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Rachel,
Thank you, Rachel. We’re really pleased to hear that Ellick provided such a prompt and professional survey. It’s great to know he explained everything clearly, talked you through the procedure and left you with a written quotation all without any pressure to make a decision on the spot.
We appreciate you taking the time to share your experience. It means a lot to the team.
Kind Regards
Home Energy Save GB Ltd Team
Fantastic experience
Kai, Danny, and Craig from Home Energy GB did a fantastic job today. They replaced the fascias and gutters and applied ClimaPure coating, which has already made a noticeable difference in tackling moisture and mould issues.
The team was professional, efficient, and very respectful of the property. Really pleased with the results — highly recommend!
15 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Valerie,
Thank you, Valerie. We’re delighted to hear that Kai, Danny and Craig did such a fantastic job for you. Replacing the fascias and gutters alongside applying the ClimaPure coating is a significant piece of work, so it’s great to know you’re already seeing a real improvement with moisture and mould.
The team will be thrilled to hear your comments about their professionalism, efficiency and respect for your property. We’re really pleased you’re happy with the results, and we truly appreciate your recommendation.
Kind Regards
Home Energy Save GB Ltd Team
I had two men arrived on time.
I had two men arrived on time.
Both men were polite and efficient.
They got on with the job and tided up after themselves.
They gave me advise on what was best for me.
I would recommend them to anyone.
6 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi June,
Thank you for your review, June. We’re really pleased to hear that the two workmen arrived on time and that you found them both polite and efficient.
It’s great to know they got straight on with the job, tidied up afterwards, and offered clear advice on what would work best for you. We truly appreciate your recommendation.
Thank you for taking the time to share your experience.
Kind Regards
Home Energy Save GB Ltd Team
These people have saved my life
Had Joel Kyle Dylan and Craig from Home Energy Save GB quite literally saved my life today. Been utterly messed around with my insurance company who had promised to help with a claim. After a Google search, this company name came up and I called them. I wish I had found them earlier. Within minutes, my call was returned and an initial appointment made. I did not feel under any pressure to proceed and if anything, felt complete immediate relief.
The gentlemen named above came out within a few days, arrived smartly on time and powered through a really tricky job with ease, passion and professionalism at all times.
It has saved me from having another asthma attack and another bout of bronchitis.
All of them went above and beyond and it was an absolute pleasure having them carry out the work.
Wholeheartedly recommend. The whole experience has quite literally saved my life. Top marks to all.
3 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Eleanor,
Thank you so much for sharing your experience, Eleanor. We’re incredibly grateful for your powerful feedback, and truly relieved that our team were able to step in when you needed support the most.
Your words will deeply touch Joel, Kyle, Dylan and Craig. It means a great deal to hear that they arrived promptly, handled such a difficult job with professionalism, passion and care, and helped bring you immediate relief after such a stressful time with your insurance company.
Knowing that their work has helped protect your health and prevent further asthma or bronchitis issues is exactly why we do what we do. Your safety and peace of mind will always come first, and we’re glad you felt no pressure, only support from the very first call.
Thank you for your wholehearted recommendation and for trusting us during such a challenging situation. We’re truly honoured to have been able to help.
Kind Regards
Home Energy Save GB Ltd Team
Great service from Home Energy Save UK
Called Home Energy Save to determine the cause of a damp issue. Visit arranged for next day. Office called to confirm appointment slot. Steve arrived on time, as arranged. He was polite, respectful and knowledgeable, offering information and next steps. A brilliant service from start to finish. Would definitely recommend!
3 April 2026
Unprompted review
Reply from Home Energy Save GB Ltd.
Hi Laura,
Thank you for your review, Laura. We’re really pleased to hear that your experience with us was smooth from start to finish.
It’s great to know the appointment was arranged quickly, the office kept you updated, and that Steve arrived on time as promised. Your feedback about his polite, respectful and knowledgeable approach, along with the clear information and next steps he provided, is truly appreciated.
Thank you for taking the time to share your experience and for the recommendation.
Kind Regards
Home Energy Save Gb Ltd Team
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