Home Discount Reviews 

393
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the exceptionally fast shipping, stating that orders often arrive promptly within just a couple of days. Buyers also mention that the flat-pack furniture is simple to put together and looks great once fully assembled in their homes. Some reviewers were not happy with missing, incorrect, or damaged parts discovered upon opening their delivery packages. Conversely, a small portion of people felt deeply frustrated by unhelpful customer service responses and prolonged delays with external couriers. A few other consumers also noted that tracking details were completely unclear and successfully obtaining a refund proved remarkably difficult.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Order

Customers had ambiguous experiences with order processes across various retail platforms. Many reviewers... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. While many... See more

Customer service

Clients share negative opinions on customer service due to widespread communication issues and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 1 out of 5 stars

Ordered a bed side table from the range, never came and never got an explanation to why. Instead they took a week to figure out that they had misplaced it and are just going to refund me the money but... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

2.9

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(393)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

A nicely finished and sturdy desk

A nicely finished and sturdy desk, the instructions leaflet was relatively clear, and the process of assembling the parts was easy.
Item as described, very good value for money.

28 October 2024
Rated 1 out of 5 stars

Poor quality, damaged and poorly cut

Ordered 2 chests of drawers. Very quick delivery which I was happy with, however upon assembly it seems these are very cheaply made. Backboard protrudes the cabinet by over 1cm on both units. Damage to the drawer fronts and there’s gaps where the parts are not cut correctly.
Followed the instructions to a T.
When contacting customer service they offered replacement parts but as I pointed out I’d pretty much have to replace all of them to make it work and I don’t want to spend my time disassembling them in the ‘hope’ the new parts fit better!

17 October 2024
Rated 1 out of 5 stars

Terrible Contacted the company to return one of…

Contacted the company to return one of the 2 bookcases I bought. The one I kept was of such poor quality I wanted to return the 2nd. I couldn’t find a courier that would do it due to the large size so I contacted the company via Manomano website (I bought it through manomano but had to contact the actual supplier). I emailed and phoned several times. I offered to pay them for the return postage etc. They repeatedly said I had to arrange the postage myself even though I told them I had contacted every courier service with no joy. They managed to send it to me so I don’t know why they couldn’t arrange pick up if I paid for it. Absolutely terrible service terrible product and terrible customer care.

5 October 2024
Unprompted review
Rated 3 out of 5 stars

good products and service but strange deliveryod help on products and pre buying

good help on products and pre buying. but ordering 2 pieces of same range furniture was mixed. first piece delivered 8.30am first morning but had to chase delivery of the second piece as another courier was delivering it. after 3 phone calls I was reassured it would be there second day. as I had handy man booked. overall good products and prices and good help and customer service. I will use home discount again

29 July 2024
Rated 5 out of 5 stars

Saved me after I was let down

I must clarify I did not buy directly from them but from my catalogue Studio/Ace. A single door I brought was damaged I contacted my catalogue who was not helpful at all! So done some detective work and found Home Discount LTD was the supplier to my catalogue. I googled the contact number and explained the situation, within 20 minutes I was passed to the relevant department and a brand new door was ordered.

Delivered within 2 days extra wrapped for protection from and damage. My catalogue is still yet to contact me so will buy directly from Home Discount LTD in the future

16 July 2024
Unprompted review

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