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home24 Reviews 

17,116
•
TrustScore 4.5 out of 5

4.5

Furniture Store
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See what reviewers are saying

Rated 5 out of 5 stars

Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect i... See more

Rated 4 out of 5 stars

Sorry, I write this in English as I am still not proficient enough in German. I really like Home24's variety of offers, prices, and quality. I already have some furniture from them and recently added... See more

Rated 4 out of 5 stars

Generally, a good experience. The only thing I had issues with was last week, I put an item in my cart and the price changed by the time I went to check out on the same day. I emailed customer serv... See more

Rated 5 out of 5 stars

All of our orders were made from the showroom in Zurich and we were assisted by Mrs Kalliopi Giannakoudaki who was very helpful, knowledgeable and guided us in order to select the right products. Ove... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Garden Furniture Shop
  4. Lighting Store
  5. Living Room Furniture Store

About home24

Written by the company

Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .

Einfach schön einrichten. www.home24.ch - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Kostenlose Retoure - 30 Tage Rückgaberecht

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Avec home24, faites vos achats en ligne tranquillement, depuis chez vous. Meubles de designers et accessoires déco, style industriel, scandinave ou maison de campagne : il y a pour tous les goûts, tous les budgets, et de quoi combler tous les amoureux de la décoration d'intérieur.

Avec home24, créez l'intérieur de toutes vos envies ! www.home24.ch - Des milliers de meubles et d'accessoires déco - Retours gratuits sous 30 jours.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.5

All reviews

(17,116)

4,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Great products, customer service portal may not work

This is my 3rd edit..

Great products and delivery but 1 of my pieces was missing parts and although I couldn't get ahold of customer service for replacement at first, eventually they said they resolved my issue and were great!.. then they ghosted me. I never received my refund or a replacement piece.

I believed it was an issue with the return/complaint form online because once I contacted a different way I received a response. Now, can't get ahold of them again..

14 October 2024
Unprompted review
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Reply from home24

Hello,
Thank you very much for your review.
We are very sorry that you saw a reason to complain and would like to apologize for this once again.
I am delighted to see that you have found a suitable solution with our customer service.

Best Regards,
Steven König from home24

Rated 4 out of 5 stars

Best quality price in Switzerland

Sorry, I write this in English as I am still not proficient enough in German. I really like Home24's variety of offers, prices, and quality. I already have some furniture from them and recently added a desk and bath furniture. So, if you come to home24, think you will get nice quality-price compromises (just above ikea) with greater options. Keep up the good work!

28 September 2024
Rated 3 out of 5 stars

Great choices but difficult cancellation

20 September 2024
Unprompted review
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Reply from home24

Hello,
Thank you for your review.
We regret that you were not satisfied and apologise for the inconvenience caused. We are happy to pass on your feedback for optimisation.
Best regards
Antje Tahlbach from home24

Rated 1 out of 5 stars

Refund never received. Unacceptable!

Unfortunately I received a broken item (broken in several places) and after long discussion they told me I would receive a refund. 1,5 months later I still did not receive the money and after several follow ups I have not received a single reply. Unacceptable.

28 July 2024
Unprompted review
home24 logo

Reply from home24

Hello Sara,
thank you for your review, including your reference numbers.

Your refund has already been issued to the payment method you used.
Please note that depending on the credit card company, it may take until the next billing period for the credit to be visible to you.
I would be pleased if you could check this again.

Yours sincerely,
Sandra Scholl von home24

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