It’s came damaged. Homary worked with me about the issue, but it definitely requires patience. Each exchange took one week per email (not even including the month it took to wait for a response), so i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very nice to have a representative to chat with instead of a bot! Carson was able to assist me but was not able to confirm that I will get reimbursed for the damaged items I received, and for t... See more
Company replied
The representative helped me special order a specific part for a product I purchased. We talked on the phone and he was incredibly helpful, courteous, and stuck with me through the entire process as i... See more
Company replied
While at first attempt to contact the company with questions I was met with AI chatbots, when I emailed the service address, what seemed like a real human being replied and demonstrated knowledge of m... See more
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Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a large tv cabinet from homary…
I bought a large tv cabinet from homary on the 9th February and it arrived 10th April. Didn't actually know it would take that long. Now when it arrived & I unboxed it, it was packed extremely well. Started to lay out the cabinet on the floor ready to assemble ....my god it was alot. I thought it was being delivered all set up. The instructions are not exactly very clear. The door hinges ain't that great as in they don't adjust exactly where the door needs to be to allow the draws to fit. The end of the door is not flush with the outside of the cabinet & the otherside ive got flush by using a 6mm spacers in-between the hinge itself and the side wall. I was sent these new updated runners for the draws but no pre drilled holes where the runners would be screwed into so I done some measuring & some effing & blinding ive managed to get the draws fitted. 1 is abit off centre but ill come back to when ive cooled down. The glass on 1 door is scratched quite bad. I wouldn't exactly say its worth £500. Its been a headache to say the least. Now the reason ive given 4 stars is because of Iris at customer support as she's been brilliant in dealing with my problem. Iris had issued a 35% refund which I think is pretty fair. So because of Iris homary have 4 stars instead of 1. Maybe I was unlucky with my order I don't know as the reviews seem pretty good before I bought it. Thank you Iris
Glenn
11 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Agent (Iris) from.customer services was…
Agent (Iris) from.customer services was very informative. Dealt with my query smoothly and efficiently.
19 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Got a vanity desk and started to…
Got a vanity desk and started to assemble, followed instructions and some parts had been completely skipped over and just added onto the diagrams with no instruction. Works in the end after a bit of brain work but would not recommend clearly don’t look enough at there products or instructions
19 April 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At Homary, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Kind regards,
Homary Customer Care Team
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Rated 1 out of 5 stars
Rated 1 out of 5 stars
Absolutely disgusting service please…
Absolutely disgusting service please stay away from this company!
i ordered a TV cabinet in early February they gave a delivery time off early may , then changed it to the end off June considering this was a £400 item
Be warned they dont have alot off items in stock,so apparently wait for the factory to manufacture the item then even worse send it by sea if your lucky you get the item months later
thats very poor service, then the customer service was even more disgusting talking to abot to be kept asking for my order number which I provided countless times
I am now left without my item
19 April 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Should you have any questions, please feel free to contact us.
Thank you again for your feedback and understanding.
Kind regards,
Homary Customer Care Team
Iris provided amazing service
Iris provided amazing service! Thank you.
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Fast
Fast, productive, no hassle order cancellation due to shipment time
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I had a great experience with Homary…
I had a great experience with Homary Customer Care. Spencer was incredibly helpful, responsive, and professional throughout the entire process. They handled my replacement request quickly and kept me updated, which made everything smooth and stress-free.
I really appreciate the effort and care taken to resolve my issue—it genuinely made a difference. Excellent customer service like this is hard to find, and I’m very grateful for the support.
Thank you again, Spencer, for going above and beyond!
Highly recommend.
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was really helpful to sort my…
Iris was really helpful to sort my problem out. I really appreciated her support. Thank you so much.
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris did a great job sorting my…
Iris did a great job sorting my delivery questions
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was helpful
Iris was very helpful in helping me resolve my issue regarding being charged for assembly when I prepaid for it.
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was the best
Morgan was the best! Took care of my issues quickly!
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Absolutely horrible product
Absolutely horrible product. Ordered a defective vanity and sink. The drawers were cut too short to slide in properly and the drain as well. The sink that came WITH the vanity DOES NOT FIT. How does that make sense?
They refuse to refund or fix the issue. They also wont post bad reviews on the product. They claim no one else has had the same issue but I’ve sent them screenshots of people describing the exact same issue.
We’re out $700 for a vanity that is useless along with labor cost and they offered a 20% refund. Unacceptable scammers.
12 March 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
„ Even a simple “Tara" was helpful”…
„ Even a simple “Tara" was helpful” would make a big difference to me! „
Isnt even enough to thank Tara for her Help! Really a lifesaver! I had a problem with my phone number and adress and couldnt update them too often because if being on work travels for my Business. Through all the problems they had my back!
18 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Real humans
While at first attempt to contact the company with questions I was met with AI chatbots, when I emailed the service address, what seemed like a real human being replied and demonstrated knowledge of my particular situation. A particular shout-out to TARA who was my email contact. She was patient and helpful at every step along the way to resolving my questions.
13 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Helpful and caring service X
17 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan, the best Agent
Had a Conversation with Morgan, really nice person , helped me resolve an issue with order quickly. very detailed and fast response though out the process.
17 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan help me with my order
16 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Coffee table issue
Bruce responded quickly in a professional manner. Understood my issue and found a Solution. Thankyou
8 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Got an issue with an order
Got an issue with an order, got in contact with Céline and her team. Problem fixed in 48 hours. Good job, I recomand Homary.com
Andrea
13 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
DO NOT BE FOOLED BY THIS COMPANY
DO NOT BE FOOLED BY THIS COMPANY - their website and online listing make this furniture look higher quality than it is. We had two major issues with our media unit (cost $730 USD) when it arrived:
1. The front doors leave a half inch gap in between when closed. The doors are simply too small for the unit.
2. The color is not what is listed online. We thought we were getting a white media unit, but what arrived is more of a sand color.
Our experience with their customer support since raising these issues has been terrible. They defer and delay and only respond when you follow up again and again asking for an update.
They then put the blame on us, saying that we assembled the unit wrong, despite everything else about the unit fitting together and looking normal (it's only the doors that don't fit).
On top of this, they are now asking for us to disassemble and return the unit, which is not at all practical given the size of the item and the number of parts.
I can't stress enough that this company should be avoided, there are numerous other furniture companies out there with better quality products, better customer service, and better pricing. We've purchased from a number of different companies as we've been setting up a new apartment and Homary is the only one we've had an issue with.
6 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
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