Hollands Country Clothing Reviews 

I accidentally ordered the wrong size ridgeline leggings. I realised my mistake and emailed the site the following morning, I was a bit worried they would be sent out before my email was read but I needn't have. I received an email saying they would change the size before sending out the order which saved my bacon as they were part of a valentines present. Thank you to Melissa for sorting the problem for me quickly and professionally.

I purchased an expensive hat on the Friday and paid extra for priority delivery as it was for a gift, the money came straight out of my account but I received no email confirmation in any of my folders, I waited until late Monday afternoon and sent an email over asking what was going on as I’d not had an email and if it was going to be shipped, I had an almost instant reply, I was told that it needed to be passed to someone else and I’d have to wait another 48 hours for a response, sorry this isn’t acceptable and I had to get a refund from PayPal

Excellent customer service, I was kept informed of each stage of my order and when I made contact with the company, I received a swift, informative and friendly response.
The items were excellent quality and competitively priced.
Very satisfied overall!

What's going on with the Customer service? I brought a coat 3 months ago, only just started wearing it then the zip just dropped off...so disappointed as I was impressed with the coat and other items I had brought from there, so thought this was a company I'd use alot in the future, but sadly I've had no help from the company up to now, 8 emails later. I need decent rain coat atm, but obviously will have to go elsewhere.

My new Favourite Country Clothing shop. Great Range of Products and at very reasonable prices. Top Quality too. Very fast delivery too. The Customer Care I received was top class regarding my order and we're very helpful. Definitely my go to Country Clothing store from now on.

a complete service, Nell solved my "returns" problem quickly, pleasantly and efficiently. The item returned was great quality but did not fit one - exchanged for smaller one btw.

Ordered a pair of trouser and were sent the wrong size , the lady on customer service wouldn’t have it that they sent the wrong size ,also wanted photos of all the packaging and wouldn’t expect a return with out it ! Thy only came in a plastic bag with a a label on , now 30 days later still waiting to be receive a return label at their expense and a refund.
Not sure I’d order again.

Melissa. You will note that I emailed you twice telling you that I was unable to print the returns label 3 days later. In fact I esnt the email and then re-sent it because you did not respond. Your portal says that 16th Jan was too late to return.
Still waiting or do you not want them back for inspection?
I still know that you will not be refunding but yyou should have them back for examination and you need to know how poor the manufacture is.

Good prices, great products and wonderful Customer Service. Even if their Returns Portal can't meet your needs you just have to email them and they'll sort it out, and quickly too.

I bought 2 Jack Pike shirts and a pair of Deerhunter excape winter gloves. All items arrived together and within the specified delivery date. All items were true to size. I will definitely buy from Hollands again in the future. Dale Myers

I had a problem with my item been delivered, spoke with very supporting staff from the company which issued me a full refund, would 100% recommend this company, very professional and supportive.

Had an issue with an item I purchased and had it replaced with absolutely no issue at all. The customer service of this company is truly exemplary

After wearing a coat, I discovered it had a faulty zip. When walking, it became loose at the bottom and eventually opened from the bottom up. Faulty goods happen sometimes but it’s how a company responds that is important.
So far they have refused to refund it. The response is that it needs to be examined by a specialist team to detect the fault. Tracking shows that they’ve had the item back for 12 days but they haven’t so much as acknowledged the fact they have it. Getting a returns label out of them wasn’t straightforward either
and caused a delay. Before posting it back, I took a video showing what happens when the zip is put under light tension. This has been sent to them. I have chased multiple times but I’m getting nowhere with them. I can honestly say that I have never experienced such poor customer service when trying to return something. The coat cost £160, not an insignificant amount of money! They have received a lot of negative reviews recently - clearly something is going wrong. Strange how they can jump on here to defend themselves yet not actually respond and deal with customer service enquiries. Avoid!!!

I needed to change a pair of boots but as they were a gift had no returns label or invoice. No problem - the person I spoke to was so helpful and the exchange policy couldn't have been easier. This is one of the best customer service encounters I've had in recent years. Thank you!

Great stock, fast delivery times and really helpful customer service from Nelly regarding a complicated exchange. Very quick response time and easy to communicate with. Can't rate them highly enough.

Placed an order on the 10th and although I had a receipt and money has been taken from my account I’ve heard nothing else. This despite email numerous times over the last week. Receipt says delivery in 5-7 working days.
Literally as I’m writing this I’ve had a dispatch notice. I’ll hold my breath on delivery time though…

When I was able to get through on the phone my issue was dealt with politely and efficiently without any problems. I had asked for expedited delivery as it looked as if we would miss my daughter's birthday.

A dreadful service. Goods not received, no answers to emails. Avoid at all costs.

Ordered trousers for my daughter and paid extra to have them delivered on time. They never arrived so she didn’t have suitable clothes for a wet shoot day. No communication so would never order again. Avoid

Extremely slow dispatch and hard to get in touch with customer service, but once in touch they resolved my issue a little faster.