HolidayTransfers Reviews 

586
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more

Rated 5 out of 5 stars

Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more

Company replied

Rated 5 out of 5 stars

Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more

3.8

Great

TrustScore 4 out of 5

586 reviews

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3.8

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(586)

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Rated 5 out of 5 stars

Super Ted! 😀

Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow.
He was very polite, helpful and answered all of our questions along the journey & the vehicle we travelled in was immaculate.
We were therefore delighted when Ted turned up to collect us for the return journey back to the airport.
100% recommended.

6 January 2020
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Andy,
Thank you for taking the time to provide us with your feedback on our transfer services. I am happy to hear that your experience as an enjoyable one, and that you had a particularly pleasant time with your driver, Ted. I will be sure to make note of your comments and forward them on to our supplier in the area to pass on the praise. We very much hope that you had a pleasant trip and look forward to the possibility of having you travel with us again in the future.
Best wishes,
Customer Services.

Rated 5 out of 5 stars

Hassle free,punctual,safe and I highly recommend.

Used this company for all my travels around Malaysia and cannot rate them highly enough.Everything organised easily and all the drivers arrived on time.Thanks,it made my life a lot easier!

6 January 2020
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Charlotte,
We are pleased to read that you had an enjoyable transfer experience with us, and that the service which you received was in line with the high standard which we endeavour to deliver to all of our customers. We are of course highly grateful to you for taking the time to offer your feedback and kind words, and very much hope that we will be able to provide you with our services again in the future.
Best wishes,
Customer Services.

Rated 1 out of 5 stars

Would absolutely not recommend !!

CDG airport Paris

Holiday Transfers was a complete and utter disaster! After our flight we arrived at the meeting point which was stated in our conformation email. There was no one there to greet us, after phoning the emergency line they stated that the driver was 10 minutes out. However we waited another 30 mins with no contact from the driver or the head office.
Finally we were greeted by one of the workers who contacted us however we waited another half an hour for the driver to meet us. The driver finally appeared and led us down to the car and said to wait yet another 10 minutes with no explanation for us to see the 10 minutes was actually for a cigarette break! This is completely unacceptable with only having two days to spend in Paris our time was very limited without all of this time wasted in the airport for a simple transfer.

Our taxi from the hotel back to the airport was yet another disaster. With no contact from them yet again we waited at the meeting point which states to be there 15/10 minutes before the set time of pick up. We waited 45 minutes after the arrival time. Yet again no email/text or phone call was given to state that they will be later than expected.Thanks to the hotel staff we managed to get through to the taxi company via there emergency line and had help from the staff at the hotel to communicate with the taxi driver as he spoke no english we were then told 20 minutes further to wait however it was 2 hours before he showed up. We booked to do the Eiffel tour which we had to leave early as our taxi was expected to be outside our hotel at that time. the 2 hours of waiting ruined our time where we could have finished our tour!

Shocking at communicating, Shocking time management. For a service which is meant to take the stress away from the holiday experience but yet added so much more!

I cannot stress enough to stay away from this company!!!

20 December 2019
Unprompted review
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Reply from HolidayTransfers

Dear Customer,

We are so very sorry to hear about your experience.
Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this on your behalf?
If you have already contacted us at the above address, please be advised that the team allow up to 28 days for investigation and response.

Kind Regards
Customer Services

Rated 4 out of 5 stars

Great service

Great service, picked up at jfk on time even though the airport was extremely busy, driver was really friendly and explained the route he was taking and even pointed out a few famous buildings etc. The return journey from our Manhattan hotel to jfk was also fine , we received a text telling us what time our pick up was and the driver was outside the hotel waiting. Would definitely recommend this company.

20 December 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Graham,
Thank you for taking the time to provide us with your feedback on our transfer services. I am happy to note that you had a pleasant time with your driver, and very much hope you had an enjoyable overall trip. We hope that you do consider travelling with us again in the future.
Best wishes,
Customer Services.

Rated 1 out of 5 stars

Cancelled return taxi 24 hours in…

Cancelled return taxi 24 hours in advance but they’ve have refused either a part or full refund. I wasted time and money making calls to cancel so I should have just let them turn up and face a wasted journey. Seems there no benefit in doing the right thing with this company and will not use again ☹️

18 December 2019
Unprompted review
Rated 4 out of 5 stars

SMOOTH OPERATOR

it did what we wanted. Pick up at air port and at hotel went smoothly. no negative issues to report , will happily use again

18 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

So easy, arrived at the airport found your booth straight away, coach was comfortable and arrived to Bahiazul with in 30 minutes, no fuss. Excellent service.

18 December 2019
Unprompted review
Rated 1 out of 5 stars

Was not speedy shuttle 16 x stops…

Was not speedy shuttle 16 x stops exceptionally poor

6 December 2019
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Customer,

We are so very sorry to hear about your experience.
I can see that you have contacted our customer services team and they have opened your complaint.
Please be advised that the team allow up to 28 days for investigation and response.

Thank you
Kind Regards
Customer Services

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