Holiday Discount Centre Reviews 

119
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

They advertised a 14 night stay in Mexico £647pp Called them and the holiday was £1200pp told them this was ridiculous as double the price. The rude man told me to search where I will get it for £647... See more

Rated 1 out of 5 stars

Scammers Scammers Scammers. Do not book with this company. If they have scammed you and you have paid for any fees to this company get a claw back from your credit or debit card provider. IF YOU READ... See more

Company replied

Rated 2 out of 5 stars

I contacted holiday discount centre, about a 10 day holiday to Lanzarote! I was passed onto another company called flashholidays.co.uk, dealt with someone called Thomas, the holiday they had adverti... See more

Rated 4 out of 5 stars

Used the website to browse mini breaks over the new year period for myself and a friend. Wide choice of hotels and locations but as yet undecided on our final choice. Holiday Discount Centre was easy... See more

Company replied

Company details

  1. Travel & Vacation

Written by the company

Holiday Discount Centre is one of the UK’s leading travel comparison website’s, an online "shop window" for over 40 of the UK's leading travel brands. Our site enables you to search and compare great deals on package and flight & hotel holidays in one quick search.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

119 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(119)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The customer service is extremely…

The customer service is extremely dissatisfactory, numerous occasions placed on hold and then they had hung up. Staff had ageeeded a timescale to return money and failed within the time scale further speaking with the team not one person could keep the same story ! Promised someone would cal back and never bothered nor explanation provided ! Still awaiting refund leaving me facing further difficulties trying to speak with the team to seek an update and when the refund will be processed.

8 May 2021
Unprompted review
Rated 1 out of 5 stars

These guys are scammers

These guys are scammers .

They have cancelled holidays for thousands of people and never paid back .

There is only one way to deal with them .land that is taking them to COURT .

If possible record phone calls as they will always lie and mislead . ..
Keep every single email and receipt and take them to court ASAP.

Otherwise you can say bye to your money .

Do not book with Travelopedia .

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Just looking.

After lockdown,feeling that I need a complete change of scenery,but as of now,my wife is not prepared to go on a plane until things have changed.

4 August 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi ,

Thanks for sharing your feedback on Holiday Discount Centre, we hope you continue to use our Comparison website in the future.

Kind Regards
Anna

Rated 1 out of 5 stars

Called this morning hoilday to turkey…

Called this morning hoilday to turkey was showing £369pp rung up and given all ref number and price went to £900 plus cheap price on website double when you call even the man on the phone keeps ringing me told him not paying that now I have had to block number just ripping people of its not right should someone make them stop trading as they robing vulnerable people who can easily be fooled

26 July 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello,

I am sorry to hear you have so far had a negative experience whilst trying booking your holiday with an advertiser from our comparison website, all companies who advertise on our platform are legitimate and we would like to investigate this further for you

We have sent you a private message, if you could reply with the information requested.

Kind Regards

Anna
PR Representative

Rated 1 out of 5 stars

price quoted 1,116 pounds rang them and…

price quoted 1,116 pounds rang them and told 1,600 absolute gangsters

10 July 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello

I am sorry to hear you have so far had a negative experience whilst dealing with one of our advertisers from our comparison website.

We have sent you a private message, if you could reply with the information requested we will investigate this further for you.

Kind Regards

Lyndsey

Rated 1 out of 5 stars

There is good and justifiable reason…

There is good and justifiable reason why this company has such poor reviews.

54% of your customers rate it 'BAD.' (in the customer ratings, that's below 'POOR'.)

26 June 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello

I am sorry to hear you have so far had a negative experience whilst dealing with one of our advertisers from our comparison website.

We have sent you a private message, if you could reply with the information requested we will investigate this further for you.

Kind Regards

Lyndsey

Rated 4 out of 5 stars

Bargains to be had if you work at it.

Easy to use this site and a great way to find a bargain. You just have to remember that the price shown will not be the price you pay so have a budget in mind by researching prices on other sites and then be prepared to haggle as aggressively as some of the agents are to get your business.

26 February 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi ,

Thanks for sharing your feedback on Holiday Discount Centre, we hope you continue to use our Comparison website in the future.

Kind Regards
Anna

Rated 5 out of 5 stars

Still haven't found holiday yet

4 February 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi Jayne,

Are you currently looking for a holiday quotations?

Please let us know how we can assist you.

Kind Regards
Anna

Rated 5 out of 5 stars

5* Always quick and detailed response…

5* Always quick and detailed response to emails Will book another holiday in summer with Holiday Ranger Thanks Steve X

3 February 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi ,

Thanks for sharing your feedback on Holiday Discount Centre and we hope you continue to use our Comparison website in the future.

Kind Regards
Anna

Rated 1 out of 5 stars

AVOID AVOID AVOID....

AVOID AVOID AVOID..... This company goes under the names of Holiday Discount Centre, Cheekytrip, Break4Holidays..... etc etc.... You will NOT be charged for the price on your screen. Ref HDC-6-346-128, the San Antonio in Malta. Price for our 4 night stay was £306pp and I have screenshots. Called to book after 3 days of the same price being advertised....... totally different company..... tried to charge me £550pp which quickly changed to £459pp after questioning the price but still £150 above that still advertised on HDC website. Check other feedback, I'll be checking their ATOL3973 accreditation. AVOID AVOID AVOID.

28 January 2020
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello Nick,

Holiday Discount Centre is a holiday price comparison website; we provide a platform where independent travel companies can advertise their own holiday deals.

I am sorry to learn you have so far had a negative experience whilst using our comparison website.

We have sent you a private message, if you could reply with the information requested we will investigate this further for you.

**UPDATE** - We have not received any further communication from the 29th Jan, in order to follow this up for you please could we ask that you respond to our private message.

Kind Regards
Anna Russell
PR Representative - Cheekytrip
contactus@hdcstaff.com

Rated 1 out of 5 stars

Tried to book holiday to Lanzarote…

Tried to book holiday to Lanzarote today, on the website 386eur pp - 772eur for 2 adults for 5 days all inclusive, once rung them price went up to 930eur per 2 adults, well i thought during Christmas price is still good, gave them all details including card numbers etc. They said they will book all and will call back in 20min, 40 min later received call saying hotel they offered wasn't available (in the meantime they have charged card for 530eur against my will) and they have another one but it will cost me 100+eur per person, which i refused and they weren't able to find anything with same specs and same price range! So thats have they work, they charge card before they are able to secure property and they will not tell you that beforehand and than they try to force you in to paying extra. Yes they offered refund but the problem is it will take 3-5 working days to get it and if you are short on cash means you are either loosing last minute holidays as you have not enough to re-book or have to accept their offers! Ridiculous crowd, avoid at any costs, scammers and should be prosecuted.

Update"
Next day they rung back, refund wasn't processed, they said that hotel just had cancellations and we can book it, but it will cost me arround 1160eur! I said no, so after long negotiations got price down to 960! Incredible scam! They charged me extra for room with balcony in the hotel were all rooms are with balconies! Tried to charge me insurance and administration fees! Completely awful experience! I had to proceed with order because it was last minute and I didn't have extra funds to book elsewhere as they took 500+ from my account without secured booking and left me with 0 options. They have to be prosecuted and your company is responsible for allowing this scam that left me overcharged for my holidays. Who will compensate this? Or should I bring this to cort?

Update on 20/01/2020
Was contacted last Friday by this company and offered small compensation 85eur for the troubles which i accepted and did indeed received today on my account. They asked me to remove my review which i categorically refused and I promised I will update it with resolution that was provided. Just thought i will add this clarification, otherwise REFUND (as stated in their reply here) sounds too posh.

16 December 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello ,

Thank you for your feedback, we would like to thank you for bringing this to our attention and allowing us to escalate this with your booking agency.

We are pleased to hear they have contacted you and offered you a refund which you have accepted.

Please do not hesitate in contacting us if you have any further queries.


Kind regards,
Paige contactus@hdcstaff.com

Rated 1 out of 5 stars

After taking my deposit ( for which I…

After taking my deposit ( for which I was charged but could understand) I was then put through to room bookings ( I thought this had already been done). I was told the room I wanted was not available and that I would have to pay another £22. I felt as though they were adding money on for anything they could think of so asked
for my deposit to be refunded, which they did straightaway.
Sorry, but won't use again.

13 December 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello Angela,

Thank you for your feedback.

Holiday Discount Centre is a holiday price comparison website; we provide a platform where independent travel companies can advertise their own holiday deals.

If you could respond to the private message we have sent you or email us at contactus@hdcstaff.com with details of who you enquired with we can make sure this is investigated further for you.

Kind regards,
Paige

Rated 1 out of 5 stars

Stay well clear booked a holiday with…stay well clear

Stay well clear booked a holiday with this company they need investigating after reading the reviews. Within 10 minutes of doing the booking I had then ringing me back to say that holiday was no longer available but they could offer me another better room of course for more money. Why are these still allowed to be still in business. If they share the web site why are they allowed to do this. I will be sending a letter to which. Waisted half hour on the phone 😡😡

10 December 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello Alison,

Thank you for your feedback.

Holiday Discount Centre is a holiday price comparison website; we provide a platform where independent travel companies can advertise their own holiday deals.

If you could respond to the private message we have sent you or email us at contactus@hdcstaff.com with details of who you enquired with we can make sure this is investigated further for you.

Kind regards,
Paige

Rated 1 out of 5 stars

looked at advertised holiday to…

looked at advertised holiday to Jamaica.
total advertised cost was £1488.
spoke to an advisor who added transfers and baggage new price was
£3476
this happens everytime I try this company. prices do not exist use a reputable company stay away from these wolves

4 November 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hello ,

Thank you for your feedback.

Holiday Discount Centre is a holiday price comparison website; we provide a platform where independent travel companies can advertise their own holiday deals.

If you could respond to the private message we have sent you or email us at contactus@hdcstaff.com with details of who you enquired with we can make sure this is investigated further for you.

Kind regards,
Paige

Rated 5 out of 5 stars

Do not trust these reviews

Do not trust these reviews. Once you get your head round the fact it's hotel and flights only then u see why prices are cheap. I use the site 4 times a year. never had an issue. They will do there best to get u a good deal. transfers are cheaper if u book via them. I usually do it all myself. The ones moaning obviously think this way of doing it is same as a holiday shop. well its not. There cheap for a reason. but never had a bad experience yet. Just give them a call and ask about the deal. you don't have to buy.
I booked disney Paris for Nov 19th 3 day trip two adults. flying Birmingham. hotel with breakfast and transfers. Under 550
beat that. I could not. well done holiday discount centre.

25 October 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi ,


Thanks for sharing your feedback on Holiday Discount Centre and we hope you continue to use our Comparison website in the future.


Kind Regards, Paige

Rated 5 out of 5 stars

Ben saved the day!

Due to the Thomas Cook fiasco I have just booked a new holiday with Ben who bent over backwards to help after carefully listening to our requirements and came up Trumps with a new holiday for us! We had lost all hope of going anywhere and finding nothing after an exhausting 4 days of trying. He was most helpful and we all look forward to going on our trip soon thanks to Ben!!
Thanks Ben Regards Janet

26 September 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi Janet,

Thanks for sharing your feedback on Holiday Discount Centre.

I am sorry to read that you were affected by the unfortunate collapse of Thomas Cook but pleased to learn the sales agent Ben as able to assist you in securing another holiday.

I will make sure your comments are passed over to his supervisor & we hope you continue to use our Comparison website in the future.

Kind Regards, Paige

Rated 5 out of 5 stars

Good experience when I av booked 3…

Good experience when I av booked 3 holidays from ur website will book with itselfs in next holiday also would recommend ur website to friends

24 September 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi Farid,

Thanks for sharing your feedback on Holiday Discount Centre. We hope you continue to use our Comparison website in the future.

Kind Regards, Paige

Rated 5 out of 5 stars

I wasn't sure at first but everything…

I wasn't sure at first but everything went smoothly and according to plan.

16 September 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi Mr Rae,

Thanks for sharing your feedback on Holiday Discount Centre. We hope you continue to use our Comparison website in the future.

Kind Regards, Paige

Rated 4 out of 5 stars

Be Sure to Look Here if wanting a cheap break away

Used the website to browse mini breaks over the new year period for myself and a friend. Wide choice of hotels and locations but as yet undecided on our final choice.
Holiday Discount Centre was easy to navigate and enter specific search criteria, will definitely use again. Good prices too

3 September 2019
Unprompted review
Holiday Discount Centre logo

Reply from Holiday Discount Centre

Hi Jillian,

Thanks for sharing your feedback on Holiday Discount Centre. We hope you continue to use our Comparison website in the future.

Kind Regards, Paige

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