Great easy service to compare all available options. Hired an automatic but on arrival the supplier didn't have an automatic available. Offered a manual upgrade instead which we accepted. This wasn't... See more
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Review summary
Created with AI, based on recent reviews
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I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the b... See more
Company replied
Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything
Company replied
The booking process was as expected but I’ll only know how good when we pick up and drop off the car
Company details
Written by the company
We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.
Contact info
United Kingdom
- www.holidayautos.com
3.9
Great
52K reviews
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Very Good and flexible service
19 June 2026
Unprompted review
Reply from Holiday Autos
We are so happy to hear that you found our service to be very good and flexible. Thank you for your kind words.
Giving 1* as no option for 0*
Giving 1* as no option for 0*. Very disappointing experience with Holiday Autos. Our flight arrived on time, but we were delayed by the immigration process at Preveza Airport, which was beyond our control. When we reached the Thrifty desk, shared with Hertz, we were told our reservation had been marked as a no-show and our car had been given away. No consideration was given for the immigration delays at the airport.
To make matters worse, Holiday Autos' live chat and customer service were extremely poor. They offered little assistance, showed no understanding of the situation, and failed to provide a reasonable solution. The whole experience caused unnecessary stress and disruption at the start of our holiday. We have since escalated our complaint with them and have yet to receive any further response and they will not answer the question we have asked a couple of times, what time precisely was our car given away. We went on to rent a car from Europcar, their representative at their desk said not one of his customer’s had arrived on time, some were over 2 hours late that day due to the delays getting through.
I would not recommend Holiday Autos based on my experience. Absolutely terrible.
21 June 2026
Unprompted review
Reply from Holiday Autos
Dear Amanda,
We are very sorry to hear about the difficult experience you had at the rental desk. We understand how frustrating it is when a pre-paid car is no longer available.
Unfortunately, as you were late at the rental desk without making contact with our customer service team before the pick-up time, the supplier had the right to refuse the car or charge an extra fee for delivery as per the Terms and Conditions of your rental agreement. I would recommend you seek compensation from your travel insurance or the airline.
However, I also would like to remind you that our Terms & Conditions are available to view for your own convenience as well as to help you in finding the perfect car rental option. We only expect that you familiarize yourself with this information prior to selecting a car rental option to suit your needs.
We also would like to assure you that we take your feedback about the customer service experience very seriously, and it is very appreciated.
Thank you for your understanding.
Kind Regards,
Sara
I always use Holiday Autos when booking…
I always use Holiday Autos when booking car hire due to its very simple website and clear pricing.
29 June 2026
Unprompted review
Reply from Holiday Autos
We are so pleased to hear that you consistently choose us for your car hire needs. It's wonderful to know that our website's simplicity and clear pricing make your booking experience a positive one. Thank you for your kind words!
Smooth and easy service
Smooth and easy service. Vehicle in perfect condition both inside and out. Customer service brilliant.
3 July 2026
Reply from Holiday Autos
We are so pleased to hear that you experienced such smooth and easy service. It's wonderful to know that you found the vehicle in perfect condition and our customer service brilliant.
Absolute nightmare
Absolute nightmare. Waited over an hour in roasting temperatures. Had to pay an extra £500 to get decent insurance and a car that was not tiny( booked an suv and got the tiniest one ) Had to change cars twice . Do not book with holiday autos or Europcar!!!!!!!!
1 July 2026
Unprompted review
Reply from Holiday Autos
Dear Paul,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Sara
Reply from Holiday Autos
We're delighted to hear that you had an excellent experience with our pickup and drop-off process, and that you found our pricing to be great. We look forward to welcoming you back!
Reply from Holiday Autos
We're so happy to hear that you found our pricing to be good and the experience easy and stress-free. Thank you for your wonderful feedback!
Reply from Holiday Autos
We are so pleased to hear that we've been your go-to car hire broker for many years and that you've consistently had a positive experience with us. Thank you for your continued trust!
Easy to use and got great deal on car…
Easy to use and got great deal on car hire
2 July 2026
Unprompted review
Reply from Holiday Autos
We're so pleased to hear that you found our service easy to use and that you were able to secure a great deal on your car hire! Thank you for your positive feedback.
Holiday autos is a broker that finds…
Holiday autos is a broker that finds you the best deals but when you go to collect your car you get stung by the car suppliers with extra charges that you think you have already paid for by getting full insurance so in short avoid this company and deal with the major companies within the airport.
22 June 2026
Reply from Holiday Autos
Dear Atsham,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
sara
Reply from Holiday Autos
We are so pleased to hear that you had such a positive experience with our team and the vehicles we offer. Thank you for your kind words!
Follow up: Still unresolved — no refund, no money taken after case was opened
I promised to update this review once the situation was resolved. It hasn't been.
To summarise what's happened since my original complaint:
- I submitted all requested documents on 11/06
- The full charge for the failed booking was taken from my card *after* the case was already open
- No refund has been issued
- No meaningful update has been provided
Holiday Autos opened a case and asked for documents, which I provided promptly. And just after weeks I got a reply that the Drivalia company which refused paid booking and which hostile stuff was humiliating from my first step into their office is "considering my case"!!!!!
I prepaid for a car I never received. I was left stranded at Malaga airport after a flight delay, turned away by hostile Drivalia staff, and had to pay for an alternative rental out of my own pocket. Holiday Autos didn't offer to rebook me through their own system at the time — I was simply told to find something myself.
I've given this process time and followed every step asked of me. At this point I have no confidence this will be resolved without further escalation.
If you're considering booking through Holiday Autos, be aware that if anything goes wrong, you may find yourself paying twice with no recourse and no response.
8 June 2026
Unprompted review
Reply from Holiday Autos
Dear Natalie,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Sara
Reply from Holiday Autos
We're so happy to hear that you found your experience to be easy and quick. Thank you for your wonderful feedback!
Most of the time you get a good car…
Most of the time you get a good car rental and general service with Holiday autos at a very competitive price.
29 June 2026
Reply from Holiday Autos
We're delighted to hear that you generally receive a good car rental and service from us at a very competitive price. Thank you for your positive feedback!
Reply from Holiday Autos
We're happy to hear that our team provided you with a reliable and friendly experience at a competitive price. Thank you for your positive feedback!
Reply from Holiday Autos
We are pleased to know that your experience met your expectations, and that you find our service to be the best. Thank you so much for the wonderful feedback!
Reply from Holiday Autos
We are pleased to know that your experience met your expectations. We appreciate your feedback.
Number one Car Rental
The experience with Holiday Autos is and has always been exceptional, I rent with them for 25 Years never problems, Price is always good, and no hidden fees!
1 July 2026
Reply from Holiday Autos
We are absolutely thrilled to hear about your consistently exceptional experiences over the past 25 years. It's wonderful to know that our pricing and transparency have always met your expectations. Thank you for your loyalty!
Luggage capacity
Below you will see my original post and a reply from Holiday Autos. It is clear that the issue is acknowledged and hopefully will lead to better descriptions on their web site as to what the actual capacity of a vehicle is. What is missing is the opportunity to respond and discuss further with the individual who posted the reply.
The car I ordered in good faith from Holiday autos supported by one of their representatives did not have the luggage capacity advertised. When I challenged this I was told the bags stated were “standard” bags. This definition is not mentioned on their website and when I asked what the size is I cannot get an answer. Do not assume the car advertised has the luggage capacity stated on the web site you might end up having to upgrade locally with the rental company.
13 May 2026
Unprompted review
Reply from Holiday Autos
I am truly sorry to hear about the difficulties you experienced with the luggage capacity of the car you rented. It's very frustrating when the vehicle doesn't meet the advertised specifications, especially regarding something as crucial as luggage space. I understand your disappointment and the inconvenience this must have caused, particularly having to upgrade locally. Your feedback about the lack of clarity on "standard" bag definitions is very valuable, and I regret that we couldn't provide a clear answer when you inquired.
Holiday autos was great
Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz
30 June 2026
Reply from Holiday Autos
We appreciate you sharing your experience. We are concerned to hear about the unauthorized charge and the difficulty you faced reaching Dollar/Hertz. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Sara
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