Hoka Reviews 

13,593
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,875 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the comfort and supportive nature of the products, finding them suitable for various needs. Reviewers often highlight fast and efficient delivery services, with orders arriving promptly. The ordering process is generally described as easy and straightforward for many consumers. Conversely, some reviewers were not happy with customer service, citing unresponsiveness and inefficiency in resolving issues. Several customers also reported concerns regarding product quality and durability, with items falling apart or soles failing prematurely. A few encountered delivery problems, including lost or incorrectly handled parcels, and some found product sizing inconsistent.

What people talk about most

Product

People report ambiguous experiences with product, with many customers praising the comfort, support, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast delivery,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment regarding... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing extreme disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From start to finish, my Hoka experience has been absolutely stress free. A fantastic website tells you everything you need to know. I especially liked the visualiser where you can see how the diffe... See more

Company replied

Rated 3 out of 5 stars

I bought the Infini Hike sandals, and after one month (walking the dog, nothing crazy) the rear strap pulled out of the shoe. I exchanged them for another pair, a painful process taking another month.... See more

Company replied

Rated 5 out of 5 stars

I bought Hoka shoes today from the shop at Manawa Bay in Manukau, Auckland. I was so impressed with the young salesman who I think was from Ukraine as he really knew his stuff and sold me exactly the... See more

Company replied

Rated 5 out of 5 stars

Great experience at Hoka Covent Garden - Yaa in particular was so helpful; she noticed the fit as I was walking around and recommended wide fit. They were much better! She helped me order the colour I... See more

Company replied


Company details

  1. Shoe Store
  2. Running Store

About Hoka

Written by the company



Welcome to the official Trustpilot profile for HOKA®.

Thank you for sharing your reviews with us.

Our story:

Two life-long runners launched HOKA in 2009, after years spent handcrafting and shaping lightweight shoes with extra-thick midsoles.

Initially embraced by ultrarunners because of their enhanced cushioning and inherent stability, HOKA now offers shoes for all types of athletes who enjoy the unique ride the shoes provide.

Our goal:

Our goal is to inspire people to move and empower athletes of all types.

Our products and services:

Shop the latest footwear, apparel and accessories from HOKA for running, walking and the outdoors.

HOKA is the fastest growing, premium running shoe brand in the world.

Athlete or casual runner; our Shoe Finder can help you find the perfect pair.

We’re confident that once you've tried HOKA, you won't look back. If you weren't satisfied with your purchase, returns are easy, with no questions asked with our 30 Day Guarantee.

Free standard delivery & returns

See our shipping information for UK, Germany, France, Italy, Spain, Austria, The Netherlands, Belgium, and Luxembourg.

Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.

Our Customer Service promise:

At HOKA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you find joy in movement.

Contact our Customer Services

Contact info

3.7

Average

TrustScore 3.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(13,593)

3,394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not what I expected

You advertise your sneakers in regular and wide but your wide are more narrow than most sneakers. Won't be buying from Hoka again.

15 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Christine,

I'm truly sorry to hear that our wide-fit sneakers did not meet your expectations and that you found them to be narrower than anticipated. As we are HOKA EU, I would kindly suggest contacting our US team for further assistance following the link below:

https://www.hoka.com/en/us/help-center.html

Kind regards,
Mia

Rated 5 out of 5 stars

Great sneaker

I have used Hoka Sneakers for several years. I had a recent problem with my last pair. I'm happy to update my review after receiving great service which corrected the problem. I've been a fan of the clifton's. They are extremely comfortable and very versatile.

9 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Jon,

I'm sorry to hear about your disappointing experience with our sneakers and the issues you've encountered with their durability. I have passed this feedback directly on to our US team as we are HOKA EU and someone will be in touch to further assist.

Kind regards,
Mia

Rated 5 out of 5 stars

Delivery and product…

Delivery was on time and product satisfactory.

17 July 2026
Hoka logo

Reply from Hoka

Hi George,

Thank you for your wonderful 5-star review! We are so happy to hear that your delivery was on time and that you are satisfied with your product.

Kind regards,
Mia

Rated 5 out of 5 stars

Recommended buy a friend at work these…

Recommended buy a friend at work these shoes are fab so comfy

16 July 2026
Hoka logo

Reply from Hoka

Hi Tracy,

I'm so glad to hear that you are enjoying your new shoes and find them to be so comfortable! It's wonderful that your friend's recommendation led you to such a positive experience.

Kind regards,
Mia

Rated 5 out of 5 stars

It fits comfortably 👍🏼 and has a…

It fits comfortably 👍🏼 and has a beautiful color, and I'm ready for the first test.and verry fast delevered.

17 July 2026
Hoka logo

Reply from Hoka

Hi Ricky,

I am pleased to hear that our product fits comfortably and that you appreciate its colour. We wish you the best for your first test!

Kind regards,
Mia

Rated 1 out of 5 stars

Customer service is absolute shit

Customer service is absolute shit. Ordered hokas online as they weren’t available in their store closest to me. Got the email confirmation, paid, and everything and then an hour later, I receive an email saying that I have been refunded for them. I didnt request for a refund nor cancelled my order. I also did not receive any email about why my order was cancelled and why I was being refunded. Sent them an email, they said the shoes i was after were out of stock. Checked on their website, shoes were still available and in my size. Sent them another email asking about this or when they will get restocked in case they havent updated the website yet, it has already been a week and still no email from them. Absolutely horrible.

10 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Dana,

I am very sorry to hear about your frustrating experience with your recent order and the issues you've encountered. As we are HOKA EU, I would kindly recommend reaching back out to our AU team for any further assistance with this.

Kind regards,
Mia

Rated 1 out of 5 stars

Unworn Clifton 9s completely fell apart on first wear—HOKA refuses to honor factory defect

I am a long-time, loyal HOKA customer who loves the Clifton 9 so much that I stockpiled a few pairs before they were discontinued. I kept this specific pair in immaculate, climate-controlled storage until this week.On my very first wear, the entire rubber outsole completely delaminated and detached from the midsole.This wasn’t standard wear-and-tear; it was a catastrophic failure of the factory adhesive compound. The shoes are physically brand new. The manufacturing textures on the tread are 100% intact, there is zero street smoothing, and the logos printed on the insoles are completely crisp and untouched.Despite providing undeniable photographic proof that these shoes have zero mileage on them, HOKA’s customer service hid behind a rigid, automated 1-year policy to deny my claim based solely on the receipt date.A premium athletic shoe carries an implied promise of merchantability. A product that disintegrates on day one is fundamentally defective, regardless of whether it sat in its original box for 3 months or 13 months before taking its first step.HOKA is choosing a computer-generated calendar deadline over basic product integrity and customer loyalty. I have already filed a formal complaint with the Better Business Bureau (BBB) and consumer protection agencies. If Deckers Brands wants to rectify this blatant manufacturing defect and retain a long-time customer, please contact me regarding Claim #RA00911049_RCRT

16 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi David,

I truly appreciate you sharing your experience, especially as a loyal customer. We're very sorry to hear about the delamination issue with your Clifton 9s, particularly given how carefully you stored them. I have passed this feedback on to our US team as we are HOKA UK and someone will be in touch.

Kind regards,
Mia

Rated 2 out of 5 stars

Hoka - does not stand up

I bought my son a pair of Hoka, Clinton's, and less than 4 months later the entire outer edge ripped open while he was at camp.playing basketball. These were not his everyday shoes but he did wear them 3-4 days a week. I submitted a warranty review and it was denied for wear and tear. They offered nothing for the ripped shoes. My son is not super rough on shoes and if the consider this normal wear and tear after less than 4 months I will not be purchasing shoes from them again.

16 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi there,

I am truly sorry to hear about the issue with your son's shoes and the frustration you experienced with the warranty review. I understand your disappointment regarding the durability and the outcome of your claim. I have passed this feedback on to our US team who are in the best position to assist further with your claim as we are HOKA EU.

Kind regards,
Mia

Rated 2 out of 5 stars

Going around in circles

I have joined as a member. I log in and try to complete challenges such as Connect to Strava. It then asks me to login again even though I am already logged in and then sends me back to the dashboard again . I am going around in circles. Not impressed.

16 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Loial,

We're sorry to hear you're having trouble connecting Strava. We understand how frustrating it is to go in circles. I have passed this feedback on to our team who will be in the best position to assist further with this.

Kind regards,
Mia

Rated 3 out of 5 stars

Very nice and comfortable but a bit…

Very nice and comfortable but a bit smaller l can't wear them for my 12hr shifts on the ward.

16 July 2026
Hoka logo

Reply from Hoka

Hi there,

I appreciate your feedback regarding the sizing. We understand the importance of comfort for long shifts.

Please contact customerservicesuk@hoka.com if you have any questions.

Kind regards,
Mia

Rated 5 out of 5 stars

Being a Hoka fan I wanted to source a…

Being a Hoka fan I wanted to source a pair of runners, the same version as I’d purchased a year ago as knew the style, fit and comfort was perfect for me .

Easy to order website, I opted for the ‘upgraded version’ of my original model. ….absolutely on time delivery and the sizing and description was perfect !

16 July 2026
Hoka logo

Reply from Hoka

Hi Susan,

Thank you for your wonderful review!

I am so pleased to hear that as a HOKA fan, you had such a positive experience finding the perfect upgraded version of your favourite runners. It's fantastic that our website made ordering easy and that the delivery was on time with accurate sizing and description. We truly appreciate your loyalty and kind words.

Kind regards,
Mia

Rated 5 out of 5 stars

Fantastic Service

Fantastic! The shoes almost arrived before i ordered them. i just wish i could be as fast in them!

16 July 2026
Hoka logo

Reply from Hoka

Hi Andy,

I'm so glad the shoes arrived quickly for you! We hope they bring you much joy and comfort. Thank you for your wonderful feedback!

Kind regards,
Mia

Rated 5 out of 5 stars

I was recommended Hoka shoes by my…

I was recommended Hoka shoes by my podiatrist although a little expensive I thought I’d give them a try. I have yet to wear them out but so far so good super comfy. I can’t wait to see how my feet feel after a 13 hour shift.

15 July 2026
Hoka logo

Reply from Hoka

Hi Kerry,

I'm so glad to hear that your podiatrist recommended our shoes and that you're finding them super comfy so far! We hope they provide excellent comfort and support during your long shifts.

Kind regards,
Mia

Rated 5 out of 5 stars

Excellent

Fast delivery
Good communication
Great product

15 July 2026
Hoka logo

Reply from Hoka

Hi Sandy,

I'm so glad you had a positive experience with our product and communication. We appreciate your feedback!

Kind regards,
Mia

Rated 1 out of 5 stars

Failed to deliver the goods

Failed to deliver the goods, sending a photo as evidence which has no address or date or locational information. So far refusing to make the statutory refund that is due for online purchases. Avoid!.

15 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Helen,

I am truly sorry to hear about the issues you've experienced with your delivery and the subsequent refund process. I understand your frustration and have requested some further information from you to assist further.

Kind regards,
Mia

Rated 5 out of 5 stars

Product is great and delivered on time

Product is great and delivered on time, as promised.

15 July 2026
Hoka logo

Reply from Hoka

Hi there,

I am so happy to hear that you are pleased with your product and that it arrived promptly. Thank you for your wonderful feedback!

Kind regards,
Mia

Rated 5 out of 5 stars

Thank you

Thank you . Great service.

15 July 2026
Hoka logo

Reply from Hoka

Hi there,

I'm so happy to hear that you had such a great experience with our service! We truly appreciate your kind words.

Best regards,
Mia

Rated 5 out of 5 stars

Great customer service

Great customer service - nothing is too much trouble for these people, so helpful and efficient. Great product, great staff, great company.

14 July 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi there,

I'm so pleased to hear you had such a positive experience with our customer service and found our staff so helpful and efficient. Thank you for your wonderful feedback!

Kind regards,
Mia

Rated 5 out of 5 stars

Prompt, free-flowing delivery

Prompt, free-flowing service from selection to delivery! Thank You!

14 July 2026
Hoka logo

Reply from Hoka

Hi Reg,

I am so pleased to hear you had such a smooth and positive experience from beginning to end. Thank you for your kind words!

Kind regards,
Mia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look