Professional I’ve been shopping with HMV for first time, and their online service is just as reliable as their stores. My order arrived well-packaged—which is vital for vinyl—and the delivery was prom... See more
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Location
Switch locationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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See what reviewers are saying
Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... See more
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Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... See more
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Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... See more
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Company details
About hmv (UK) - Wigan
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, United Kingdom
4.7
Excellent
166 reviews
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Turntable
Professional I’ve been shopping with HMV for first time, and their online service is just as reliable as their stores. My order arrived well-packaged—which is vital for vinyl—and the delivery was prompt. Great to see a classic brand still delivering top-tier service
1 May 2026
Reply from hmv (UK) - Wigan
Hi Mr Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a CD to collect in store 3…
I ordered a CD to collect in store 3 weeks ago, have not received my order still waiting.
13 April 2026
Reply from hmv (UK) - Wigan
Hi Mallcom
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Customer services were fab with dealing…
Customer services were fab with dealing with my problem ..
I also called in the hmv store (wigan)
Who were more than happy to deal with my problem and point me in the right direction
30 March 2026
Reply from hmv (UK) - Wigan
Hi Yvette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV experience
Always good service at hmv, the guy in the Wigan store super helpful and professional
31 March 2026
Reply from hmv (UK) - Wigan
Hi Gudmundur,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wigan
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's great to have a good music shop in…
It's great to have a good music shop in the heart of Wigan, friendly service all round.
25 March 2026
Reply from hmv (UK) - Wigan
Hi Joseph
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
My second home
I go to HMV so much it’s like my second home! One of the workers Jas is so sweet and helpful! Best customer service ever. I’m always going back! Nothing but positive feedback for the staff!
25 March 2026
Unprompted review
Reply from hmv (UK) - Wigan
Hi Phoebe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wigan
Hi Amelia,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album Delivery
My order arrived exactly when it was supposed to, and I was kept informed all along the way by e-mail. Fantastic service.
15 March 2026
Reply from hmv (UK) - Wigan
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wigan
Hi Lynne,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service.
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesday.
Called in and picked up the DVD on Wednesday.
1 March 2026
Reply from hmv (UK) - Wigan
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order collection
The assistant, Jas, was excellent and very friendly. Great to talk to and when I gave my details she said she knew where exactly my order was as she had dealt with it previously. I waited only a few minutes for the parcel.
28 February 2026
Reply from hmv (UK) - Wigan
Hi Tony,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wigan
Hi Joe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
In-store experience was excellent
Although collection from a store appeared to take longer to arrive, my in-store experience was excellent.
17 February 2026
Reply from hmv (UK) - Wigan
Hi Ellen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Product was listed at a competitive…
Product was listed at a competitive price. Service was prompt and hassle free and disc was securely packaged on receipt.
18 February 2026
Reply from hmv (UK) - Wigan
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hyperlove Mika
I ordered Mika's latest cd Hyperlove prior to seeing him at the AO Arena in Manchester. HMV had the cd in stock for cnc. I've deducted a point for the length of time from order to pick up date, which was 6 days.
12 February 2026
Reply from hmv (UK) - Wigan
Hi Vicki
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Loved hmv since I was a teenager..if I…
Loved hmv since I was a teenager..if I can't purchase in store then its just as easy ordering online and collected after a few days ..
25 January 2026
Reply from hmv (UK) - Wigan
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wigan
Hi Collin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great album sold at an excellent price.
I ordered a vinyl album instore at the Wigan branch and it was ready to collect within the timescale indicated. The price was very competitive and the album is in excellent condition.
6 January 2026
Reply from hmv (UK) - Wigan
Hi Mr Heaton
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wigan
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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