hmv (UK) - Uxbridge Reviews 143

TrustScore 4.5 out of 5

4.7

110 The Chimes Shopping Centre, High St, UB8 1GA Uxbridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've had a few orders sent to this shop for collection, and it's always been quick. The staff have been very friendly and professional.

Company replied

Rated 5 out of 5 stars

Unfortunately the dvd we wanted was out of stock but the sales person said it could be ordered and collected within 3 days. We were given the option of buying the cheaper version. Perfect as we didn't... See more

Company replied

Rated 4 out of 5 stars

Used click and collect for the new BTS Arirang album. The process was straightforward and the album was ready for collection within the expected timeframe. Staff were helpful when I arrived, and the... See more

Company replied

Rated 5 out of 5 stars

Very Good Service From Your HMV Uxbridge Branch. I ordered a Status Quo Live at Hammersmith 1979 Double CD about a month ago wich was being released on 24th April . They informed me 2 days beforhand t... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Uxbridge

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 110 The Chimes Shopping Centre, High St, UB8 1GA, Uxbridge, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Good service all round.

I've had a few orders sent to this shop for collection, and it's always been quick. The staff have been very friendly and professional.

19 June 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Christopher

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

When i got home my cd case was broken inside

HI wen i got there i went to order my records with a member of staff was very help full to me anthony

9 June 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Anthony

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Great friendly service

Great friendly service, very knowledgeable staff and I always love shopping at HMV Uxbridge!

3 June 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Great selection. And tons of lovely LPs

30 May 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Positive

delivery was smooth and item arrived quickly, was packaged securely and matched description, overall positive experience.

10 May 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Luna, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I went to collect an item I had pre…

I went to collect an item I had pre ordered, the service was swift and staff polite.

11 May 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Patrick

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to use kept informed for when…

Easy to use kept informed for when store collection would be ready. Highly reccommend. Have used again.

28 April 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Mel

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

MY HMV PURCHASE

Very Good Service From Your HMV Uxbridge Branch. I ordered a Status Quo Live at Hammersmith 1979 Double CD about a month ago wich was being released on 24th April . They informed me 2 days beforhand that it was despatched and again when it arrived and i picked it up on that day of Release. Excellent Service. I use HMV at Uxbridge a lot and they are Great in there and i reccomend them to my Music Buddies . 🎸👍

29 April 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

james great worker

James helped me out and got me a t shirt i wanted

3 April 2026
Unprompted review
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Vintage

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Used click and collect for the new BTS…

Used click and collect for the new BTS Arirang album. The process was straightforward and the album was ready for collection within the expected timeframe. Staff were helpful when I arrived, and the CD was in great condition. A solid, dependable service for grabbing new K-pop releases without the shipping wait. Would use it again.

21 March 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Rebeca

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Amazing and easy to use and quick…

Amazing and easy to use and quick delivery

1 April 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi katy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service; thanks guys

30 March 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi there, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

Should have been 5 stars for customers…

Should have been 5 stars for customers are updated in time for the delivery and smooth online shopping experience if no poster giveaway available at the Uxbridge shop when pick up the vinyl. The giveaway posters are available at London shops....

26 March 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Anny

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

I ordered a DVD Sunday

I ordered a DVD Sunday, it arrived Tuesday

21 February 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Walter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great experience!

10 February 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Cherry

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Wonderful helpful staff in youre…

Wonderful helpful staff in youre Uxbridge Branch, so helpful in ordering a previously out of stock Vinyl

1 February 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Marsha, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

hmv uxbridge

Staff at uxbridge hmv are very helpful,friendly, knowledgeable and very approachable . A very good experince .

20 December 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Floyd, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It came faster than I thought it…

It came faster than I thought it would’ve. My vinyls were in great condition!!

12 January 2026
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Fabio

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

I had to order an item as it wasn't…

I had to order an item as it wasn't available in store and the cashier who served me, did so promptly and efficiently. It was so easy. He was really lovely, I didn't get his name.

16 December 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi Aimee

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Extra postage for online orders

Ordering and collection good, but found that item had been posted to the store for the same postage cost as would have been added if it had been ordered for posting to home. If HMV can send an item (a DVD) to one of their stores post inclusive, why add extra postage for sending the same item direct to the customer's home?

16 December 2025
hmv (UK) - Uxbridge logo

Reply from hmv (UK) - Uxbridge

Hi J

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

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