The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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See what reviewers are saying
Ordered a CD online, kept up to date via email’s status of my order. Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the wh... See more
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
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Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
228 reviews
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Reply from hmv (UK) - Staines
Hi Jo
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Being able to order stock when not…
Being able to order stock when not available in store, even items from 40+ years ago. Brilliant! Can't be happier.
27 July 2024
Reply from hmv (UK) - Staines
Hi Jennifer
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience.
The staff member was very helpful and the whole ordering process was smooth.
8 July 2024
Reply from hmv (UK) - Staines
Hi Dalryne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The service industry in this country is lacking in decency, sophistication and good manners
When I questioned the elderly man staff member about the lack of Soul LPs on Vinyl upstairs in the HMV shop in Staines.
He said to me, "You, don't have to come back if you don't like it!"
I thought how rude,
He probably had the hump because he wouldn't see the England Euros game.
6 July 2024
Unprompted review
Reply from hmv (UK) - Staines
Hello Simon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Staines
Hi Stanley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very quick and efficient ordering…
A very quick and efficient ordering service.
Friendly and helpful staff.
11 June 2024
Reply from hmv (UK) - Staines
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff once again were excellent
29 May 2024
Reply from hmv (UK) - Staines
Hi Chertsey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered two cd’s via click and collect
Ordered two cd’s via click and collect. Would have liked more communication regarding collection. Would have been quicker to drive to the store and buy them there as quite a wait to be informed that they were ready for collection.
18 May 2024
Reply from hmv (UK) - Staines
Hi Lesley
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Hidden Gem in Staines
Whenever I ask advice or buy something I always get the best service at the Staines Branch. Normally I hate going shopping but when I go there it is fun!!!!
Thanks to the whole team.
7 May 2024
Reply from hmv (UK) - Staines
Hi Dimitris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service
Dear HMV Team,I wanted to take a moment to express my gratitude for the excellent service I received during my recent visit to your store. From the moment I walked in, I was greeted warmly by your staff, who were not only friendly but also incredibly knowledgeable about your products.I was impressed by the level of attention and assistance I received while browsing through your extensive collection. Your staff members went above and beyond to help me find what I was looking for, and their enthusiasm for music and entertainment was evident in every interaction.Furthermore, the checkout process was efficient, and I appreciated the seamless experience from start to finish. It's clear that your team is dedicated to providing exceptional service to customers, and it did not go unnoticed.Overall, my experience at HMV was outstanding, and I look forward to returning in the future. Thank you for setting the standard for excellent customer service in the retail industry.Warm regards, Petar
31 March 2024
Reply from hmv (UK) - Staines
Hi Petar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent lady that served me!!
The lady that that served me in my HMV at Staines branch..
So helpful, knew what she was doing, nothing seemed to much, very very pleasant with myself and other customers.. This is based on two visits recently..
If more people like her were employed shops would be a happy place to browse around..
find more people like her pls!!
27 March 2024
Reply from hmv (UK) - Staines
Hi Mrs. Walsh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering and found it to be…
First time ordering and found it to be easy and would definitely order again.
19 March 2024
Reply from hmv (UK) - Staines
Hi Sm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV I would recommend to everyone for…
HMV I would recommend to everyone for good service quickness helpfulness, online and in store there staff in there Staines branch excellent. I have two special needs adult grandsons who go into the Staines branch and they always come out very happy as the staff listened to them to what they wanted, and helped finding what they wanted.
11 March 2024
Reply from hmv (UK) - Staines
Hello Jem
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Staines store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Fast delivery well packed and easy
5 March 2024
Reply from hmv (UK) - Staines
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
My wife and I were very pleased by the helpfulness and friendliness of your assistant at your Staines store on our recent visit. Although the DVD we wanted was not in stock, she arranged for it to be posted to us from your main office and the postage, packing fees only amounted to £2 ! Excellent service and we will be making much use of your stores in the future.
23 February 2024
Reply from hmv (UK) - Staines
Hi Lock
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
poor service regular occurrence here
Employee didn't offer to search for item to order, he did look at instore availability only i had to ask for a search to order the item. This is the 2nd time I had this issue at this store you need to train your staff there better in customer service
28 February 2024
Unprompted review
Reply from hmv (UK) - Staines
Hello Adam
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Rod Stewart and Jools Holland Album
My purchase was a pre-ordered and it was packed securely and arrived a day after.
28 February 2024
Reply from hmv (UK) - Staines
Hi beverley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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