Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... See more
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Location
Switch location128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... See more
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... See more
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Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
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Company details
About hmv (UK) - Norwich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, United Kingdom
4.7
Excellent
419 reviews
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Staff Very Helpful and Knowledgeable.
Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request.
Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. However, Erica felt they were not the exact one I wanted. Searching online she found what I was referring to which had to be ordered. This came instore very quickly for me to collect.
I was not only very pleased with the excellent customer service, I was impressed with the knowledge she had.
15 August 2026
Reply from hmv (UK) - Norwich
Hi Les
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Norwich
Hi June
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I came into the Norwich store friday…
I came into the Norwich store friday 15th August and I was upset at the treatment I received by the awful rude woman serving .I will not be setting foot into the store again her behaviour was appalling
16 August 2026
Reply from hmv (UK) - Norwich
Hello Deborah,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Knowledgeable and efficient staff
Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
15 August 2026
Reply from hmv (UK) - Norwich
Hi Gordon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hi i visited your norwich store Friday…
Hi i visited your norwich store Friday the 14th of August to pick up a copy of the Michael film i was served by this awful rude woman i will not be visiting the store again sorry to say
14 August 2026
Unprompted review
Reply from hmv (UK) - Norwich
Hello Deborah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Norwich
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Product ordered arrived safely and in…
Product ordered arrived safely and in good time. Thank you
7 August 2026
Reply from hmv (UK) - Norwich
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff have always been extremely…
The staff have always been extremely helpful on every occasion I have been in to the store.
30 April 2026
Reply from hmv (UK) - Norwich
Hi Penelope,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ultimate stranger things…
Excellent delivery all boxed up well and absolutely beautiful piece of art (ie stranger things collection on blue ray ) full of amazing detail , items beautifully layered out collection every season a decent beautiful piece
28 July 2026
Reply from hmv (UK) - Norwich
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I've shopped at HMV for many many years…
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
21 July 2026
Reply from hmv (UK) - Norwich
Hi Edward,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order process straightforward and goods…
Order process straightforward and goods received within a few days as promised
14 July 2026
Reply from hmv (UK) - Norwich
Hello Steve,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Store assistants are very helpful and…
Store assistants are very helpful and my order arrived quickly
14 July 2026
Reply from hmv (UK) - Norwich
Hi JOHN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre order
Pre order. Kept informed when dispatched and ready to collect, no hassle at all
12 July 2026
Reply from hmv (UK) - Norwich
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kimbra busby
Hello
Thankyou so much for sending me the cd that I really love and they will be many more ok thankyou Kim busby
29 June 2026
Reply from hmv (UK) - Norwich
Hi Kim,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Still haven't received it yet
Still haven't received it yet, lot's available in local shop
25 June 2026
Reply from hmv (UK) - Norwich
Hi David. Your order arrived at your chosen store on 20/06/2026. Please head to the store, with your confirmation email and a form of I.D as soon as you can. Your order will be held for a further 5 days. Apologies that you did not receive a collection update. This may have filtered into your spam folder. Thanks. for the feedback.
Reply from hmv (UK) - Norwich
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
16 June 2026
Reply from hmv (UK) - Norwich
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. Sourced the CD, ordered it and it was delivered to the store I just a few days
11 June 2026
Reply from hmv (UK) - Norwich
Hello BRIDGET
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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