Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
Company replied
NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT... See more
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
258 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There help me and let us get sorted my…
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
24 April 2026
Reply from hmv (UK) - Middlesbrough
Hi Donny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Over 100 years of excellence.
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades.
Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase preferences are recognised and staff always keep me updated on what is available and upcoming. This kind of customer care & service is what keeps HMV, the only recognised entertainment, music & film outlet to date. Over 100 years of excellence.
14 April 2026
Reply from hmv (UK) - Middlesbrough
Hi Duane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NIGHTMARE TO GET THROUGH TO THE…
NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT THROUGH IT GOES BACK TO COMPUTER VOICE AGAIN WHO REPEATS EVERYTHING TWICE(WITHOUT THE OPTION I WANT)...EVENTUALLY AFTER OVER AN HOUR, SOMEONE PUT ME THROUGH TO THE STORE......NO ANSWER.....!!!!!!!
G.MARSTON
2 April 2026
Reply from hmv (UK) - Middlesbrough
Hi Geoff
Thanks so much for leaving us a review.
We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Reply from hmv (UK) - Middlesbrough
Hello Gregory
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
We did not get e mail telling us the…
We did not get e mail telling us the product was in store so had to go down and check. Could not get through to store on phone -no one answered and because it was premium rate cost me alot. Very poor service. We could have used Amazon but wanted to support a local store-this all needs to improve to use again.
7 April 2026
Reply from hmv (UK) - Middlesbrough
Hello,
Thank you for your feedback.
We were sorry to hear that you did not receive updates when your order arrived in store and for any disappointment.
We would recommend contacting our service team directly regarding any order issues via our contact us form at support.hmv.com, as stores may be busy helping customers in store and unable to answer as quickly.
We're glad to hear however that you are now in receipt of your parcel and hope you enjoy your purchase.
Very happy with my experience
Very easy to pick parcels up no wait very happy quick shipping to store
31 March 2026
Reply from hmv (UK) - Middlesbrough
Hi Gemma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl good but tear on edge of cover
Vinyl good but tear on edge of cover, could have been seen & not sent out
27 March 2026
Reply from hmv (UK) - Middlesbrough
Hi Mike
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Exchange of a faulty vynil no question…
Exchange of a faulty vynil no question asked and replacement delivered to my home
25 March 2026
Reply from hmv (UK) - Middlesbrough
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Damaged package on arrival was the only reason he got a four
The only reason I give this a four is not HMV fault I wasn't happy with the way it was delivered from the royal mail the package came damaged the contents of ok fortunately not and I have spoke to the staff at my local HMV and have made them aware of this other than that it came on the day it was supposed to and I'm very happy with the product
17 March 2026
Reply from hmv (UK) - Middlesbrough
Hi A
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Always well stocked shop and bonus to…
Always well stocked shop and bonus to find things reduced in sale. Plenty of time to browse through products
6 February 2026
Reply from hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It took to long for me to get a email…
It took to long for me to get a email to collect my item
1 February 2026
Reply from hmv (UK) - Middlesbrough
Hi Thomas
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Regards
Great helpful staff
2 February 2026
Reply from hmv (UK) - Middlesbrough
Hi Gordan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Store and Great Staff
Really friendly helpful staff at the Middlesbrough branch. It's great to be able to visit a store and view items as well as have online purchases delivered there.
29 January 2026
Reply from hmv (UK) - Middlesbrough
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything is perfect and a great…
Everything is perfect and a great perchase and delivered on time by royal mail.
20 January 2026
Reply from hmv (UK) - Middlesbrough
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Extremely helpful!
Extremely helpful with figuring out what photocards were available as well as what albums were available to purchase and order in, the team was lively bothe hen ordering and picking up what i bought!! Hats off to them :)
20 January 2026
Reply from hmv (UK) - Middlesbrough
Hi Ash
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi DAVID
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Edward
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The lady that was able to find what cd…
The lady that was able to find what cd I was searching for was more than helpful and confirmed that it was available to order, I was able pay straight away and I received it only a few days later in perfect condition, thank you HMV
11 January 2026
Reply from hmv (UK) - Middlesbrough
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.