Placed an order instore. Very polite & helpful staff. Within a couple of days my purchase arrived. Placed a 2nd order online, delivered within 48 hours. Great stuff.
Company replied
Location
Switch locationUnit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
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See what reviewers are saying
Fabulous customer service. We were looking for a couple of DVDs and a member of staff overheard our conversation and asked what we wanted. He then ordered both items for us and arranged for them to be... See more
Company replied
Kev gave me good advice on how to use my HMV gift card in store to take advantage of DEAL40 to order ABBA 50 years singes vinyl for £35 instead of £100. Fantastic service
Company replied
I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend. I also find that the staff are always helpful regarding items that I may not... See more
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Company details
About hmv (UK) - Mansfield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, United Kingdom
4.8
Excellent
197 reviews
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Brilliant service fantastic experience…
Brilliant service fantastic experience fantastic staff and quick delivery
15 January 2025
Reply from hmv (UK) - Mansfield
Hi Sandra
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Mansfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The DVD arrived promptly & the staff in…
The DVD arrived promptly & the staff in store were really helpful
14 January 2025
Reply from hmv (UK) - Mansfield
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
Ordered CD online, straight forward, quick response, good communication, easy collection from chosen store.
7 January 2025
Reply from hmv (UK) - Mansfield
Hi Jackie
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
6 January 2025
Reply from hmv (UK) - Mansfield
Hi SHAUN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent staff
Excellent staff. Plenty of choices in store.
Fast delivery on ordered goods.
3 January 2025
Reply from hmv (UK) - Mansfield
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service at the store…
Excellent customer service at the store on my collect and collect order!
2 January 2025
Reply from hmv (UK) - Mansfield
Hi Tracie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi k
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Mansfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service
Great ordering online. And fast delivery to chosen local store with helpful staff
2 December 2024
Reply from hmv (UK) - Mansfield
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre order delivery to local store .
Pre order delivery to local store .
On time with updates by email no problems
4 December 2024
Reply from hmv (UK) - Mansfield
Hi Garry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service parcel came on time…
Excellent service parcel came on time no issues
13 November 2024
Reply from hmv (UK) - Mansfield
Hi Ellen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff knowledgeable and helpful
9 November 2024
Reply from hmv (UK) - Mansfield
Hi Julie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The worker I always see called Ben is…
The worker I always see called Ben is always polite and talks to customers about the different movies and just pleasant to go
5 November 2024
Reply from hmv (UK) - Mansfield
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick and easy for click and collect…
Quick and easy for click and collect and the staff are polite and helpful
2 November 2024
Reply from hmv (UK) - Mansfield
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
NOT HELPFUL
Rang to reserve at my local hmv store a vinyl and told I'd have to pay a higher price than advertised online,I checked in store and staff wasn't helpful, most are not with exception of one who wasn't there.i return regularly to buy vinyl which isn't cheap and it was 12 pounds difference in price this time.i like to shop in store as much as possible and a new lady understood that and was nice,but a guy who's worked there over 30yrs was not interested ,he suggested the price online to be wrong.iv now had confirmation sent from royal mail when delivery will be to my home free of charge at the online price of 22.99 pounds.so much for keeping store's open! It's not shoppers who lose jobs,the company's cause the problems for themselves,even young ones like to go out to shops but even staff don't realise they're part of that experience.come on hmv Mansfield, be nice and show the pen pushers how it's done,help keep our shops open!
1 November 2024
Unprompted review
Reply from hmv (UK) - Mansfield
Hello Melanie
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Hmv always been brilliant everything is…
Hmv always been brilliant everything is brand new , can shop in store or on line , very friendly , delivery is good .
1 November 2024
Reply from hmv (UK) - Mansfield
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi Mrs Lakey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful teamEach and every store assistant at…
Each and every store assistant at Mansfield are always happy to help. They are extremely knowledgeable about their products.
22 September 2024
Reply from hmv (UK) - Mansfield
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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