hmv (UK) - Leeds Reviews 373

TrustScore 5 out of 5

4.8

UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Please don't ask people to show their bus pass as evidence of identity, unless they are very obviously 75yrs + . I do understand that anyone over 50 can look ancient to someone in their twenties, but... See more

Company replied

Rated 5 out of 5 stars

I have shopped at hmv for many years and have never had any problems with them that's why I still shop with them they have also stayed fair with their pricing keep up the good work thanks

Company replied

Rated 5 out of 5 stars

First album was ordered by click and collect. Process was easy with good communication and was ready as described. Unfortunately that was scratched, but hmv ordered another copy quickly which was... See more

Company replied

Rated 5 out of 5 stars

The compact disc box set of Joe Meek's Tea Chest previously unreleased material arrived O.K at HMV Leeds store and was very enjoyable. BTW We have been after the Tea Chest tapes since earlier 2000, a... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Leeds

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Everything arrived on time and saved me…

Everything arrived on time and saved me a lot of time sending myself :)

26 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Philip

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, was expecting 2-3 days delivery but arrived next day

22 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Lisa, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick and easy

Quick and easy

13 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Raymond

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Orderd a 4k movie in store

Orderd a 4k movie. Arrived in store a few days later. Staff at leeds are fantastic. Very helpful and friendly

9 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hello ian

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Always delivers ontime

Always delivers ontime, Leeds store in desperate need of a more appropriate location!

8 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi 1738345

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Good service

Good service. Kept me informed with ever stage of the process.

9 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hello 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I ordered the Vinyl on line and…

I ordered the Vinyl on line and collected from the Leeds store. The collection was very straightforward and the staff polite and cheerful.

7 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi David

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

I have shopped at hmv for many years…

I have shopped at hmv for many years and have never had any problems with them that's why I still shop with them they have also stayed fair with their pricing keep up the good work thanks

6 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Paull,  

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Click and collect

Benefit of Click and Collect with HMV - fast delivery and no postage charge

5 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hello Andrew, 

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Quick

Quick, efficient and competitively priced. Cheers

2 April 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi JS

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ordered, notified, collected. Perfect!

Ordered a KPop album- not easily available elsewhere in the UK. It arrived on time at the store, I received a notification and picked it up quickly. Perfect.

26 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Carol

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick and amazing service

Quick and amazing service. The CD is just awesome

26 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

First album was ordered by click and…

First album was ordered by click and collect. Process was easy with good communication and was ready as described.

Unfortunately that was scratched, but hmv ordered another copy quickly which was perfect.

20 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hello Rob

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

The staff are very helpful and friendly…

The staff are very helpful and friendly throughout my visit to the store they got my order for me without any problems they asked for id before I was able to collect my purchase after the staff member saw my id I was able to take the item they said have a good day we exchanged the same I have had no concerns about ordering in future

14 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Elaine

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Blue ray arrived in perfect condition.

2 March 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Richard, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent care both dvds arrived when…

Excellent care both dvds arrived when stated great to be able to order items then have them delivered in stead of going in store to collect as most people who order can not get in store to collect

27 February 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Darren

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service.

The Staff are always very helpful and always deliver excellent service.

25 February 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hello Mr Smith

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Speedy and efficient click and collect…

Speedy and efficient click and collect service. Also, great product

21 February 2026
hmv (UK) - Leeds logo

Reply from hmv (UK) - Leeds

Hi Helen

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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