The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... See more
Company replied
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days bef... See more
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Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
131 reviews
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Another Great Experience at Kingston
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through the vinyl, and I was left alone, which was much appreciated.
I was given a card with one of the sales assistance name on it. Unfortunately I lost it l, which is a shame that I can’t name the very helpful and friendly staff member.
14 June 2026
Reply from hmv (UK) - Kingston
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
11 June 2026
Reply from hmv (UK) - Kingston
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order was delivered on time and by…
The order was delivered on time and by a very well organised team. I will have no problem in using this service again
30 May 2026
Reply from hmv (UK) - Kingston
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Good service. Exchange at local store, (Kingston upon Thames), dealt with quickly and without fuss.
22 May 2026
Reply from hmv (UK) - Kingston
Hello chrom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful and…
Staff were very helpful and notification etc exactly as stayed.
19 May 2026
Reply from hmv (UK) - Kingston
Hello Christopher,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Friendly and knowledgeable staff in the…
Friendly and knowledgeable staff in the Kingston shop and the online service is very good too
15 May 2026
Reply from hmv (UK) - Kingston
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely server poor delivery service
The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s your job to tell me where my order is ?
3 May 2026
Reply from hmv (UK) - Kingston
Hi laura
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service and product
15 April 2026
Reply from hmv (UK) - Kingston
Hi BRIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
came a day too late
3 April 2026
Reply from hmv (UK) - Kingston
Hi Lucas,
We're sorry to hear that your item did not arrive when expected.
We certainly appreciate your feedback and do hope that you enjoy your purchase.
My go to place when looking for DVD’s
My go to place when looking for DVD’s
Very friendly staff, nice place to shop.
4 April 2026
Reply from hmv (UK) - Kingston
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Absolutely adore this store
Absolutely adore this store. Highlight of my day. Especially love the staff, they're tuff and are always happy to help
4 April 2026
Reply from hmv (UK) - Kingston
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lost my item instore
Lost my item instore. Very disappointed as they didn't sell that instore.
1 star for the staff who was going back and forth trying to locate my order.
28 March 2026
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and the parcel has now been found. Regards
Reply from hmv (UK) - Kingston
Hi Sarah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Top Job.
Rapid arrival at the store in Kingston and excellent service in store with a member of staff who was genuinely interested in my purchase. Top job.
30 March 2026
Reply from hmv (UK) - Kingston
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellenr service
Excellenr service, quick delivery, convenient and painless return policy.
31 March 2026
Reply from hmv (UK) - Kingston
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great stuff!!!
Quick delivery for pick up in store and very pleasant service 😀
Would love more Fallout merch, even more related to "HOLY 13" 🙏🙏🙏
28 March 2026
Reply from hmv (UK) - Kingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kingston click and collect
Yeah went to the counter greeted by two lovely members of staff, followed procedures such as ID checks, and gave me my parcel with no hassel nor damage! Cheers!
24 March 2026
Reply from hmv (UK) - Kingston
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Kingston
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
There were constant updates on the…
There were constant updates on the order, which was really handy and the staff were very friendly and helpful!
11 March 2026
Reply from hmv (UK) - Kingston
Hi Duncan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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