When you advise me of the arrival date of an order, 9 times out of 10 it arrives earlier for collection but never later. I also appreciate the friendliness of the staff which makes my visit to the s... See more
Company replied
Location
Switch locationUnit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH Darlington, GB
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See what reviewers are saying
Absolutely delighted with the two vinyls I ordered for my husband's birthday. They were delivered super quick and excellent packaging.
Company replied
Always excellent service in Darlington store. Linz who placed order and Claire at collection. Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on web... See more
Company replied
Ordered the biffy cyro cd album , only revoutions the 2009 studio album . great quick delivery into local store (darlington) every other week i will purchase a cd from an artist that have gone unde... See more
Company replied
Company details
About hmv (UK) - Darlington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH, Darlington, United Kingdom
4.8
Excellent
242 reviews
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Excellent Service
Absolutely delighted with the two vinyls I ordered for my husband's birthday. They were delivered super quick and excellent packaging.
12 May 2026
Reply from hmv (UK) - Darlington
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
When you advise me of the arrival date…
When you advise me of the arrival date of an order, 9 times out of 10 it arrives earlier for collection but never later.
I also appreciate the friendliness of the staff which makes my visit to the store a great experience.
7 May 2026
Reply from hmv (UK) - Darlington
Hi Stan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hi GRAHAM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering on line,collection in shop
Staff were helpful . All items came when expected , Information was plentiful and easy to understand
23 April 2026
Reply from hmv (UK) - Darlington
Hello Elizabeth
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
As ever
As ever, staff are brilliant! Friendly and helpful. It's a pleasure to go shopping in Darlington hmv.
25 April 2026
Reply from hmv (UK) - Darlington
Hello Diane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I always receive friendly and helpful…
I always receive friendly and helpful customer service from all the staff in the store.
6 April 2026
Reply from hmv (UK) - Darlington
Hello Annette
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Darlington
Hi Coll,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hi Susan,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Your staff made it easy !!
Your staff made it easy for me I asked they searched they found they ordered I left happy and within a week both cds were delivered to my door , brilliant .
28 March 2026
Reply from hmv (UK) - Darlington
Hi Tony
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Darlington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to navigate and choose what to…
Easy to navigate and choose what to look for and buy. Easy payment and delivery options. Good communication.
27 March 2026
Reply from hmv (UK) - Darlington
Hi Lorraine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very friendly and helpful staff
Very friendly and helpful staff. Always a pleasure to use your shop in Darlington
25 March 2026
Reply from hmv (UK) - Darlington
Hello Lesley,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lovely service from sales advisor
Lovely service from sales advisor
Speedy delivery
Easy collection
Good product / vinyl at good price
24 March 2026
Reply from hmv (UK) - Darlington
Hi Deborah
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick Delivery Of The Item
The Delivery Of The Item I Ordered Came Quickly Considering I Had To Order From The Warehouse It Came Within A Few Days At My Local HMV Store
18 March 2026
Reply from hmv (UK) - Darlington
Hi Diane
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Darlington
Hi Nicola,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very happy
Good price and very convenient to collect from my local store - great not to pay extra for delivery
14 March 2026
Reply from hmv (UK) - Darlington
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always excellent service in Darlington…
Always excellent service in Darlington store. Linz who placed order and Claire at collection.
Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on website that these are produced by a UK company, Homespun, yes under licence, and are the genuine Carpenters.
10 March 2026
Reply from hmv (UK) - Darlington
Hi Caroline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very friendly and…
The staff were very friendly and helpful, and they helped me find what I was looking for.
28 February 2026
Reply from hmv (UK) - Darlington
Hello Douglas,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent prompt service
Excellent prompt service. Advice give re appropriate choices of dvds.
13 February 2026
Reply from hmv (UK) - Darlington
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hi Miss Allen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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