Can’t remember the name of the guy that served me but nonetheless he was a really great guy. Made it very easy to find a replacement for a part of my order that I’d messed up on , went out of his way... See more
Company replied
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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See what reviewers are saying
The Coventry HMV store offers a hands-on experience browsing records that online shopping simply can't match. The staff are friendly and genuinely passionate about music; they're happy to help you che... See more
Company replied
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
Company replied
Always a great experience at HMV Empire or in store. I go to gigs alone sometimes and never feel intimidated. The staff are always happy, helpful and go above and beyond. Great venue. Recently saw Ja... See more
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Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.8
Excellent
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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easy to order.updates when available.
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Can’t remember the name of the guy that…
Can’t remember the name of the guy that served me but nonetheless he was a really great guy. Made it very easy to find a replacement for a part of my order that I’d messed up on , went out of his way to go search basically half the store to find the one record that I was looking for.
17 June 2026
Reply from hmv (UK) - Coventry
Hi Oliver
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Visited the Coventry store
Visited the Coventry store. The service was perfect. The staff extremely friendly and helpful. All round very happy.
13 June 2026
Reply from hmv (UK) - Coventry
Hi Lyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Evanescence Sanctuary CD
Pre-ordered Evanescence-Sanctuary CD, can't wait to listen to it
12 June 2026
Reply from hmv (UK) - Coventry
Hi JOANNE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to find the product I was looking…
Easy to find the product I was looking for and place the order. Delivery was fast and without any issues as well
5 June 2026
Reply from hmv (UK) - Coventry
Hi Anagha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Mrs Kennedy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was easy and straightforward to…
It was easy and straightforward to order the album requested and arrived for pick up within three days, great service and a happy customer.
25 May 2026
Reply from hmv (UK) - Coventry
Hi steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Purchased items i wanted
23 May 2026
Reply from hmv (UK) - Coventry
Hi Mr Pettifer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff are always lovely to speak too…
staff are always lovely to speak too and are always helpful
28 April 2026
Reply from hmv (UK) - Coventry
Hi Meadow
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Coventry store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Quick and easy
Quick and easy. Vinyls came in good packaging and and again surprisingly quickly. Hopefully the concert in December will be not good but a great evening.
21 May 2026
Reply from hmv (UK) - Coventry
Hi Louise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
it was a vey quick from ordering to…
it was a vey quick from ordering to receiving my 4k dics ,wil be ordering more soon
19 May 2026
Reply from hmv (UK) - Coventry
Hi Steven,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at HMV Coventry are very…
The staff at HMV Coventry are very helpful. My order arrived promptly and was well packaged as always. I regularly buy from HMV in store and have ordered into store many times. I am extremely pleased with the service and products.
19 April 2026
Reply from hmv (UK) - Coventry
Hi Andrew
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Coventry store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Kerry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From the guy upstairs in your store
From the guy upstairs in your store, who was very happy to help. And the guy who handed me my order. About a week later... brilliant just the service you want. I was very happy in hmv as always! Thank you for being there...we have lost too many stors like yours. I hope their will always be a hmv.
10 April 2026
Reply from hmv (UK) - Coventry
Hi Kevin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV takes us back to how record shops used to be
The Coventry HMV store offers a hands-on experience browsing records that online shopping simply can't match. The staff are friendly and genuinely passionate about music; they're happy to help you check what's available, locate items, or even share listening habits or, stories from live events. It's a welcoming spot where you can hang out as well as shop. I always look forward to my next visit.
26 September 2025
Reply from hmv (UK) - Coventry
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Coventry
Hi NICHOLAS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Trevor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had lots of dvds from hmv without any issues
I've had lots of dvds fron have abd always get prompt delivery without any issues and great customer service being informed and updated on my delivery *****
22 March 2026
Reply from hmv (UK) - Coventry
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful & knowledgeable staff
Helpful & knowledgeable staff, with excellent & speedy delivery of items ordere
15 March 2026
Reply from hmv (UK) - Coventry
Hi phillip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pick up album
I was kept informed all the way from the ordering to the collection. In which i daughter had to do on my behalf with no problems . Very happy
12 March 2026
Reply from hmv (UK) - Coventry
Hi Dawn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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