HM Car Sales Reviews 

Bitterly disappointed with our experience. We travelled in good faith to view a vehicle that was not as advertised, only to be met with complete indifference from the member of staff we dealt with. There was no apology, no attempt to rectify the situation, and no regard whatsoever for the time and expense we had incurred.
What was most disappointing wasn't just that the vehicle had been misrepresented, but the utter lack of care shown when this was pointed out. We were treated with complete disrespect and made to feel that our concerns simply didn't matter.
Customer service appears to be non-existent here. Taking responsibility and showing a willingness to put things right costs nothing, yet no effort was made. We left feeling frustrated, ignored and thoroughly let down.
I would strongly advise others to exercise caution before travelling any distance based solely on the information provided.

Absolutely amazing place. This is the second car I have purchased from H and M cars. I will not buy anywhere else because their honest, no hard sell and very trustworthy. When your a single female, the service they provide is reassuring. Jake, you are amazing and I am very grateful for all you have done to meet my needs. Thank you 😊.

Nice selection of cars. Ive been looking for a Fabia estatefor a while. They had 3 in stock and there was no pressure from Scott in sales. We had a good poke round all of the cars.
I didn't haggle as I thought the price was very competitive.
When I picked up the car it was immaculately presented.
Would definitely recommend.

Hi I bought a car from this garage whilst under guarantee I took it back as heat fan was not working properly and the fuel flap didn't lock all they did was clean the heater fan solonoid and packed up again about a week later they said they fitted a new silonoid on the fuel flap but still didn't work and they didn't know what it was I've done less than 23000 miles in 18 months and I've had to have a new rear axle and stub axles and discs and pads and calipers and pad carriers with in the first year £850 I've have new front ball joints and discs and pads and steering rack inner rubbers at 16 months £650 now the clutch cylinder has gone in the gear box so new cylinder and clutch about £600+ at 18 months so ive spent about £2100.00+ on this heap of rubbish and all with in doing less than 23000 miles abosoloute bag of shit I bought will never use this garage again or reccomend it to anyone in the future

Third car I've bought from Richard at H&M, very relaxed, no pressure, happy new purchase, would recommend.

Great experience. Customer service has been second to none with minor problems found with the car rectified swiftly. Recommended car dealer.

Excellent dealer. Mae-lie was superb, very easy to deal with and knowledgeable. Nothing was too much for them, couldn’t recommend them any higher!

5 Star service. Shopped around beforehand and these guys stood out.
No pressure sales & answered any questions I had. Car was spotless on the test drive and even more so on collection. Also carried out an oil change.
Recommend these guys.

Very very helpful pleasant friendly staff,not in the least pushy but there to help with any questions made buying my car a pleasure, an easy transaction will be keeping an eye on their website i would recommend this garage to any one who's looking to buy a car of any make or budget ty

Took my boyfriend down to buy his first car after he had passed his test. There were lots of options on the forecourt and we chose an Astra. We took it for a test drive and it was in immaculate decision. Once he had decided to purchase it we swiftly completed the paperwork and took it home! Have had no problems and absolutely cannot fault. Will definitely we using again!

This was the best car sales place I have ever visited! I wanted to buy my first car and straight away I knew I wanted to buy from here - incredible range of cars, very reasonable prices and great staff! Since buying my car, I noticed a very very minor issue which they fixed for me straight away. I am very very happy with the service and friendliness of the staff. Love my car! Thank you so much!

Visited HM Car Sales with a view to buying a Corsa yesterday. As requested the car is on the forecourt open, no docs no keys, no one about.
Looked over the car, looks fine we'll have it - but want the engine started and a drive too.
That's where it all went wrong!
Rung them, they won't come out the office to see us, we cant view any documentation (until after we've bought the car!) we cant have the keys (until after we've bought the car!) we cant test drive it.... but they'll "Send us a video of the engine running."
Really?
Their excuse, they cant come out as "that'd be deemed helping us which is against the law (current covid regs)"
Forget it, I'll send them a video of us walking away.
Who buys a second hand car untested without seeing service hx etc? Well not us.
Blame Covid if you want but we drove to another dealer and purchased a car the same afternoon - after test driving it, seeing the documentation and sorting a deal out.
HM Car Sales.... make it hard for yourselves eh? Why not?

Purchased a car from HM Car Sales; the process was professional and friendly from start to finish. Cars are fairly priced and was given a reasonable amount for mine as part-ex.
Aftercare is second to none and team were able to resolve my queries quickly.