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Hjem.dk Reviews 

29,200
•
TrustScore 5 out of 5

4.9

Kitchen Supply Store
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See what reviewers are saying

Rated 5 out of 5 stars

Wish all retailers in Denmark were like hjem.dk, would definitely order again. Even during the Christmas rush, they delivered faster than all retailers I ordered from - despatched on the day I order... See more

Rated 5 out of 5 stars

Competitively priced site. I appreciate you were honest about how long the goods would take to arrive. Yes, it took a while, however, it was a marginal inconvenience when compared to the savings I m... See more

Rated 5 out of 5 stars

Paramount communication, fast and easy! The emails have great previews and easy to use links, the website is very user-friendly and being able to pay with MobilePay makes things feel a lot safer. Hav... See more

Rated 5 out of 5 stars

The packaging is perfect and the products were securely packed. There was also an instruction sheet inside the plastic together with the lampshades. Both products were sturdy, sleek and absolutely bea... See more

Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Hardware Store
  4. Home Goods Store
  5. Internet Shop
  6. Lighting Store

Written by the company

Hjem.dk er en danskejet virksomhed, der siden 2005 har forhandlet et stort udvalg af velkendte kvalitetsbrands inden for interiør, belysning og isenkram. Vi har over 35.000 varer i vores sortiment, og der kommer hele tiden nye til. Vi gør hver dag vores allerbedste for at opretholde et højt serviceniveau, en god kvalitet, hurtig levering og samtidig de helt rigtige priser. Alle varer leveres med 365 dages returret og fuld garanti. Vi tilbyder gratis fragt ved ordrer over 1.500 kr. Du kan få din pakke leveret hjemme, i en pakkeboks eller på din arbejdsplads. Derudover har du mulighed for at afhente dine varer ved vores lager ved Silkeborg.

Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(29,200)

1,758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality Service

Products were delivered as promised and in good condition. I received multiple emails informing me of the progress of my order (because one item was slightly delayed), as well as a clear description of what to do if the items were damaged through shipping, which I have never before seen, but very much appreciate.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

If I could, I would give 10 stars

hjem.dk has the best customer service. Everything can go wrong in online shopping went wrong. I forgot to add the pan I wanted, then I sent the wrong link to the pan, and my other purchase, a coffee grinder was malfunctioning, but hjem.dk has been very helpful and fast. Henrik and Camilla, you are the best customer support ever.
I cannot recommend hjem.dk enough.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Damaged, late.

One of the items arrived broken.
Very bulky packaging (didn't seem environmentally friendly).
Very long delivery time.

21 January 2025
Unprompted review
Hjem.dk logo

Reply from Hjem.dk

Dear Stephanie,

Thank you for taking the time to leave us a review; we truly appreciate it.

We sincerely apologize that you have received items that were damaged during transport. We cannot immediately see that you have been in contact with our customer service, but if you could send us a picture of the damaged items, we will ensure a replacement is arranged immediately.

We take great care to package all orders securely, but unfortunately, errors can occur when we send out a large number of parcels daily.

Regarding the delivery time, we can see that a delivery time of 5–15 business days was indicated for some of the items you ordered. This is because the items were out of stock at our warehouse and had to be sourced from our supplier first.

We apologize if this was not communicated clearly enough.

We wish you a wonderful day 😊

/

Kære Stephanie

Tak fordi du har brugt tid på at lave en anmeldelse af os, det sætter vi pris på.

Vi beklager naturligvis, at du har modtaget varer, der er blevet beskadiget under transporten. Vi kan ikke umiddelbart se, at du har været i kontakt med vores kundeservice, men hvis du vil sende os et billede af de beskadigede varer, vil vi straks sørge for en erstatning.

Vi gør os stor umage med at pakke alle ordrer forsvarligt, men desværre kan fejl opstå, når vi dagligt sender et stort antal pakker afsted.

Med hensyn til leveringstiden kan vi se, at der er oplyst en leveringstid på 5-15 hverdage på nogle af de varer, du har bestilt. Dette skyldes, at vi desværre havde udsolgt på vores lager og først skulle have varerne hjem fra vores leverandør. Vi beklager, hvis dette ikke har fremstået tydeligt nok.

Vi ønsker dig en rigtig god dag 😊

Rated 5 out of 5 stars

Fast delivery

Easy ordering, very quick delivery. They had an offer on items every time I ordered. Very satisfied

21 October 2024

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