Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
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Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Great service
Great service. Once shown and practiced operating systems found it to be quiet easy to work.
3 August 2026
Reply from Hive
Hi Mr Bubb,
We're so glad to hear that you found our operating systems easy to work with after being shown and practicing them! We appreciate your positive feedback.
Kind Regards Paul
Very convenient - at seat !
Enjoying remote viewing and control of system status. Better than expected. Easy once you get into it.
3 August 2026
Reply from Hive
Hi Mr Glenwright,
We appreciate your positive feedback! We're so glad you're enjoying the remote viewing and control of your system status, and that you found it easy to use.
Kind Regards Paul
Contracted company - Glow Green - dreadful
I used HIVE for a solar and battery installation. I am British Gas customer and a discount was offered. This was all great but the company - Glow Green who you contracted were absolutely awful. The initial quoting was good but once I committed to the Solar system everything went rapidly down hill. Bookings constantly missed sometimes cancelled on the morning when they were supposed to attend. Customer service is dreadful and their formal complaints service even worse. The installation / electrician were cancelled 5 times, the installation took weeks and I was left with scaffolding up for 5 weeks. Communication was very poor and it does not seem that people in the company know what is going on. My complaint has yet to be resolved and I am still waiting for documentation to set up my export account. They have either oversold and don't have the contractors to complete booked installations or the Company is struggling and on the way out. They also took an unauthorised payment from my credit card - another annoyance to have to deal with them for a refund.
I would not recommend HIVE to anyone for a Solar installation because of Glow Green who I have no confidence in.
21 July 2026
Unprompted review
Reply from Hive
Hi JC,
Thank you for sharing your detailed feedback. I am truly sorry to hear about the extremely disappointing experience you've had with your solar and battery installation, particularly regarding the service provided by Glow Green.
I understand how frustrating it must have been to face repeated cancellations, poor communication, and delays, especially with scaffolding remaining for an extended period. I sincerely apologise for the issues with the unauthorised payment and the ongoing delay in receiving your documentation. We take your comments seriously and will be reviewing this matter internally.
I've sent a request for your details for this to be looked into.
Kind Regards Paul
Rapid opening of chat help
Rapid opening of chat help. Good technical understanding of problem. Professional help to fix problem. Heating back on line quickly!
24 July 2026
Unprompted review
Reply from Hive
Hi Peter,
We're so pleased to hear about your positive experience with our chat support! It's great to know that our team's technical understanding and professional help quickly got your heating back online. We appreciate your feedback!
Kind Regards Paul
The technician that was very helpful
The technical personnel that was very patient and helpful and made sur the issue was resolved regarding connecting our EV charger to the Hive App.
3 August 2026
Unprompted review
Reply from Hive
Hi Ola,
We're happy to hear that our technical team was patient and helpful, and successfully resolved the issue with connecting your EV charger to the app. We appreciate your positive feedback!
Kind Regards Paul
Solar panels installed via Hive
Solar panels installed via Hive. The whole process was smooth and trouble free, the installers were very professional and the electrician set up the solar monitoring app for me. All done in 4 hours.
All in all, a great service. Today I unexpectedly received a box of goodies, food/ drink/water bottle from Hive, it was a pleasant surprise!
7 July 2026
Unprompted review
Reply from Hive
Hi Karen,
We're so pleased to hear that your solar panel installation was smooth and trouble-free! It's wonderful that our installers were professional and that the monitoring app was set up for you. We're also delighted that you enjoyed the unexpected box of goodies! Thank you for your kind words.
Kind Regards Paul
Reply from Hive
Hi there,
This is great to hear. Thank you for taking the time to leave your review.
Kind regards, Paul
Reply from Hive
Hi Alan,
Thank you for the 5 star review. We're delighted your experience with us has been such a positive one.
Kind regards, Paul
Very pleased with hive
28 July 2026
Reply from Hive
Hi there
We're so pleased to hear that you are happy with Hive. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind Regards Paul
Helpful workmen
Helpful workmen who were eager to help and explained how to use hive once set up.
28 July 2026
Reply from Hive
Hi Mairead,
We're delighted to hear that our engineers were helpful and explained how to use Hive once it was set up. We appreciate your positive feedback!
Kind Regards Paul
Reply from Hive
Hi there,
I'm sorry to hear that you did not go ahead with the installation. I've reached out to you by email to try and get some more information regarding about your sales journey and the reason for you ultimately changing your mind.
Kind regards, Paul
Reply from Hive
Hi Anita,
We appreciate your positive feedback and are so happy to learn you are finding your kit easy to use! Thank you for sharing.
Kind Regards Paul
My alexa intergaration is not working
My alexa intergaration is not
Working and you have been most unhelpful getting back online! Also I am still wating for lightblubs that i oredred 3 weeks ago well below standard
2 August 2026
Reply from Hive
Hi Andrew, I'm sorry to hear about your experience. I've sent you an email from hivehelp@hivehome.com with some details around these issues.
Kind regards, Paul
Its been set up by the gas engineer but…
Its been set up by the gas engineer but I haven't actually used it yet - I will do in the winter
28 July 2026
Reply from Hive
Hi Jennie,
We appreciate you taking the time to share your initial experience. We hope it serves you well once the colder weather arrives.
Kind Regards Paul
It all went smoothly
It all went smoothly both the boiler service and setting up the Hive.
27 July 2026
Reply from Hive
Hi Roy,
We're delighted to hear that both your boiler service and the Hive setup were smooth and hassle-free. Thank you for sharing your positive experience!
Kind Regards Paul
A very easy to read and quick reacting…
A very easy to read and quick reacting thermostat. Could do with a slightly more comprehensive user guide for new customers to be able to get to grips with all of its many features.
27 July 2026
Reply from Hive
Hi Mr Gathergood,
We're glad to hear you find the thermostat easy to read and quick to react. We appreciate your feedback regarding the quick start guide that comes with the devices. You can find more comprehensive guides for our thermostats on our website at the following link https://www.hivehome.com/guides/hive-heating
Kind regards
Paul
Kind Regards ^Lorraine 🧡😁
Great Product
Not really used by me, more my wife who absolutely loves the product. The fact she can turn the central heating on, and the lights when we are abroad makes her feel so secure. Brilliant product and service, highly recommended.
27 July 2026
Reply from Hive
Hi Gary,
We're happy to hear that our product brings such security and peace of mind to your wife, especially when managing your home remotely. It's wonderful to know it's so highly recommended!
Kind Regards Paul
Chris provided very detailed and…
Chris provided very detailed and careful advice to me on the phone to re-eatablish links with my PC and phone. I am very grateful to Chris and HIVE for dealing with my frustration. A+A+
1 August 2026
Unprompted review
Reply from Hive
Hi Anthony,
We're delighted to hear that the detailed and careful advice provided by Chris helped you re-establish links with your PC and phone. We're glad we could assist in dealing with your frustration.
Kind Regards Paul
Lost customer due to horrible service
I became a customer in 2022 and left a 4‑star review on here. Everything has been relatively okay apart from a pretty frequent disconnection of the thermostats.
That’s how everything has changed in the last couple of weeks. I needed to update my payment card and Hive sent me a link which I clicked on, and I entered multiple times. This never worked, so i went to online chat. After waiting for an agent for 40 minutes (!!), I was flabbergasted when the agent told me that it was a known problem on the website — that the online payment facility was not working.
My questions were:
Why are you sending me an email asking me to click on the payment link, when you know this is broken?
Why are you not putting a notice on your website saying the payment link is broken?
Why are you not fully staffing your live chat facility if you know you’ve got issues?
Essentially, I’ve wasted over an hour. It’s not resolved. I’m refusing to call up to speak to someone to update the payment card, so I’ve cancelled my subscription. I’m incredibly angry and I’ll never be back to you.
1 August 2026
Unprompted review
Reply from Hive
Hello Garreth,
We're very sorry to hear about your experience so far. This clearly isn’t the level of service we aim to provide, and we understand how frustrating it must be when expectations around communication and updating your payment details aren’t met.
We’re grateful you’ve taken the time to share your feedback, and we want to make sure your concerns are properly addressed. Please respond to the information request we’ve sent via Trustpilot—this allows us to securely access your account and escalate the matter to the appropriate team for resolution.
Thank you for your patience, and we hope to put things right as soon as possible.
Kind regards ^Chris
it does what it says on the tin
28 July 2026
Reply from Hive
Steve,
We're glad to hear that our product met your expectations. We appreciate your positive feedback!
Kind Regards ^Chris
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