Hitrentacar.com Reviews 

365
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Customers frequently shared facing unexpected extra charges and being strongly encouraged to purchase expensive insurance packages due to reported issues with credit card processing. People also mentioned hidden fees, drastically inflated costs upon arrival, and extremely frustrating booking processes that caused unnecessary stress during their trips. Though many faced difficulties, some reviewers were actually satisfied with the helpful staff and smooth airport transfers provided by the company. These individuals specifically praised the quick pickup service and mentioned that their rental vehicles were completely ready to go upon arrival.

What people talk about most

Payment

Reviewers express frustration and negative experiences regarding payment and deposit issues, frequently... See more

Price

Users describe negative interactions with price, noting that online quotes appear very cheap initially. Upon... See more

Service

People report ambiguous experiences with service, reflecting both severe frustration and satisfaction. While... See more

Staff

Reviewers highlight ambiguous aspects of staff, reporting a mix of extremely contrasting experiences. On one... See more

Booking process

Customers consistently note negative experiences with booking_process, highlighting unexpected mandatory... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I find this company's practices criminal. First, there's no office at the airport (the description states a location there). You're driven to a remote parking lot. There, you're forced to pay double t... See more

Rated 1 out of 5 stars

Absolute scam of a company! They play the ‘credit card not working’ scam shamelessly. Our flight landed late and we were basically stranded at their rental cabin in the middle of nowhere. They pr... See more

Rated 1 out of 5 stars

Scammers! They say your credit card does not work (though it clearly works fine) and want you to pay extra in cash in order to still give you a car. They lie on video (recorded conversations) and den... See more

Rated 1 out of 5 stars

Avoid Hit rent a car..You won’t get your car if you don’t pay for their overpriced insurance package. Your credit card “won’t work” on their machines for deposit, but it works if you pay the insurance... See more


Company details

  1. Car Rental Agency

Written by the company

www.hitrentacar.com is a rent-a-car company with a customer-focused, young and innovative structure that makes reservations through its website. Our company provides the most economical leasing conditions to its guests through its quality and dynamic website using the latest technology possibilities. Our agency which works with the most distinguished banks of Turkey offers the possibility of renting a vehicle with the possibility of installment to all credit cards under conditions suitable for our guests.


Contact info

2.2

Poor

TrustScore 2 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(365)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Booked car rental through another…

Booked car rental through another suplyer and payed premium insurance with them as my previous expirience of renting in Turkey was great. Hit rent a car Izmir airport, this time disapointed m e completly. To long to wait to be pic ked up at the airport to go to company office is bad enaugh by it self. I was offered by
them to buy their own insurance cover for the price of 20€ per Day for the Peace of mind with no deposit needed and what'ever hapened no cost. Ok to offer, but since I have had insurance purchesed i decided to stick to what I already paid for. The person taking the payment proceed to use my credit card to block the funds for the deposit. He told me that the card was rejected and it could be something wrong with settings. I have been using the card many Times before for rental purposes in deferent places with no problem. Gave another card, the same problem. Was told that if I want still rent the car i need to buy their insurance otherwise he will cancel reservation. I had the option of either pay extra 200€ or being stuck with my family in the middle of nowhere after dark, far away from the airport and destination hotel. Never more To rent from Hit in Turkey.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

The service was good

The service was good, and the car was well-maintened. The booking process was quick, and the prices were fair. I had no major issues during my rental.

2 September 2024
Rated 3 out of 5 stars

The rental was okay

The rental was okay. The car was a bit old and not as clean as I expected. The customer service was fine, but I was hoping for a better overall experience.

24 August 2024
Rated 4 out of 5 stars

Good service

Good service, easy booking, and a decent vechile. The car had a few scratches, but it was clean and ran well. I would consider using them again for future rentals.

26 August 2024
Rated 3 out of 5 stars

The rental process was easy

The rental process was easy, but the vehicle could have been cleaner. While the staff was polite and helpful, the car was not in the best condition, Prices were decent, but I expected better maintenance.

22 December 2023
Rated 1 out of 5 stars

Scammers

Scammers. My credit was valid till Nov. Hired car in Sept. Hour late for pickup and then said need 6mth on card. If buy Insurance cost £350 then it will be OK.
Stay away from this Co and call police.

20 September 2024
Unprompted review
Rated 4 out of 5 stars

I had a great experience with this…

I had a great experience with this rental service. The booking process was seamless, and the staff was friendly. The car was clean, and the prices were reasonable. I will definitley use this service again!

11 January 2024
Rated 5 out of 5 stars

A fantastic five-star experience

A fantastic five-star experience! The booking process was easy, the car was spotless and in excellent condition, and the staff went above and beyond to assist. I was especially impressed by how affordable the service was without sacrificing quality. I've recommended this company to all y friends and faimly.

2 May 2024

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