Hitnspin Reviews 

891
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The casino SEEMS legit. They did payout my winnings (only after doing the KYC procedure - which seems to handle your data in a sketchy way). The site is laggy (which is probably caused by the to... See more

Rated 1 out of 5 stars

I couldn't register I couldn't do anything not even cash out my head over $2,000 I was just cash out $230 never happened. The game hit regularly it was fun playing it but if you could never cash out a... See more

Rated 5 out of 5 stars

HitNSpin is very good casino site. Nice promotions with low&high deposit, payments always fast and smooth.They have such a huuuge selection of Slots u co. If you have any problems, their Support wor... See more

Rated 1 out of 5 stars

This casino is a complete scam! They refuse to pay out winnings and keep asking for endless identity verification just to delay everything. Once you win, they suddenly “can’t verify” your account and... See more

Company details

  1. Casino

Written by the company

HitnSpin Casino is a state-of-the-art modern online casino site. Offering a wide variety of casino online games with competitive RTPs, we are all about ensuring you have the best experience possible. Play thousands of casino games and win big while at it. These games are powered by some of the best software providers in the industry. This ensures you have a fair gaming experience and play games with cutting-edge graphics, in-game features, and entertaining themes. Through our mobile-optimized platform, you can now enjoy our services faster and more conveniently. Take advantage of the different bonuses and promotions that we run. Also, participate in massive tournaments, where you can win real money too. If you have any problems accessing our services, maybe you are unable to withdraw using the variety of payment methods we offer; our able customer support team is on standby to resolve your issue so you can go back to playing games faster. In a few words, HitnSpin Casino is the epitome of future online gambling technologies wrapped in a simple and convenient design.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

891 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(891)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bárkinek ajánlanám mert eddig tetszik

It's true that I haven't played much yet, but I can say that the services are very good, there are many opportunities to spend your free time, the promotions are interesting, and the payment is fast. I hope I win something and the payment goes smoothly?!

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Mein Geld ist weg

Ich habe bei Einzahlung per ETHEREUM eingezahlt. Dadurch dass 2€ zuviel überwiesen worden ist, muss ich dem Support schreiben für einen refund. Lustiger weise sagt der Support dass das nicht deren problem ist und der Zahlungsanbieter selbst hat nichtmal eine webseite.

Danke für die Seriosität

*ANSWER: I think you guys are crazy let me explain you why:" The question if i am addicted is crazy. Second of all i think you understood everything wrong as your support understood everything wrong.

I paid in money with ETHEREUM with the Payment Provider YOU GUYS PROVIDE to your costumers. The Payment provider is telling me i send 2€ MORE than i should and i need to write the support to get a REFUND on ALL OF MY MONEY i sent (its not about 2€) so they refund me fully since if i sent 1002 instead of 1000 its not getting added to my balance.

YOUR Support wrote me that its not your guys problem. The next funny thing is, the ethereum payment provider is turkish and has NO WEBSITE nor COSTUMER SERVICE. So who do i write? After writing with your Support for A WHOLE HOUR, he didnt help and just said "he cant do nothing about it." So basically my money is at your payment provider and i cant get any refund neither i cant get my money booked on your website.

In the mid of conversation with your support the Ticket got closed in mid of conversation. And here you are asking me about "are you addicted.")

It‘s not 2€ - never was. Your support told me its useless to write i‘m gonna make a new ticket in 92h

17 June 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear Nebojsa
thank you for the feedback!
Can we please clarify your issue, the reason of the complaint is that 2eur is too much for you? May we ask if you have a gambling addiction?
Can you kindly provide your account ID in order to investigate?

Dear Nebojsa
Thank you for explanation, but as a casino that cares about the responsible gambling, we must ask the player about the probable addiction, when one requests the refund of 2 eur.

Please kindly provide your account ID in order to investigate.

Thank you for cooperation!

Rated 1 out of 5 stars

Big Scam Fake!

Its a Fake casino They Block y and writing u we can unblock you when the casino do the Balance to 0 again i had 700 Euros Big scam nvm i call my attorney

6 June 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear VX Tactics
Thank you for your review.
We'd like to investigate the matter, and if the casino is wrong - we will definitely compensate for the inconveniences caused.

Rated 1 out of 5 stars

Casino scamming my account.

This casino is a scam. They blocked my account regarding their gereal terms and conditions... Although they also breaks their rules related tó the payouts. Big scam. They didn't check any identification until I want tó withdraw money. After the indetification they find reasons áll the Time to not pay and finally block my account because my Ip adress not a belgian Ip and after that they offer ME tó testőre my account but erase áll the money from it. I would like tó start a lawsuit case then, but they even cant give ME any adress or company name. I hope this happens only with ME, but I dont have any similar case with other casinos. Só it is a big big scam. Id: 55633975

I didnt use vpn... I have a Hungarian phone number, so if I play with my phone connection of Internet my Ip adress shows tó Hungary, of I play on wifi then the Ip is Belgian. I didn't break the rules. But the rest is correct.

I already sent a picture tó the customer service which proves that my number is Hungarian, but I didn't leave there anymore so I dont have official papers about this. Anyway one of the operator offer ME to testőre my account but they deducting all my money from it. That not acceptable for me. So what can I do? I would like to get the rest of my money also. I didn't break the rules, so it is looking very bad.

4 June 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Hello, Imre
Thank you for the feedback.
We'd like to investigate your case, please kindly provide your account ID.

Hello, Imre
So basically you are winning the casino by thousands of eur, and all was definitely paid out by the casino, till this time (351.84 eur), when apparently the VPN was used, which is prohibited by the T&Cs, is that correct?

Dear, Imre
In that case please provide this information to support. Explain everything, give proof - and there will be no trouble at all.

Kind regards

Rated 5 out of 5 stars

That's the best casino by far.have…

That's the best casino by far.have almost all providers and a very good welcome bonus every day they offer a new bonus wirh free spins and % on balance.
The graphics are much better than other casinos who spend more money to build online casino site
Keep the good work

4 June 2024
Unprompted review
Rated 4 out of 5 stars

I joined hit'n spin casino several…

What I like mos about is the surface of the website version, when you play on your PC you almost get the feeling of a real Casino if your are in a good mood. The payout is very fast. from 4 hours to 3 days, depends on holydays as well ... I like that. There are lots of offers in emails and on the website surface as well, and you have a wide range of joices between low pay-in offers and higher ones as well... for me a good site to play slots and it can make fun. Gambling on bets is also available now ;)= Always play serious, if you hit a win, go for it ;)

30 April 2024
Unprompted review
Rated 1 out of 5 stars

Awful place

Awful place! Scam casino. No bonuses when I registered, deposited and was told I need to activate these non existent bonuses. Proceed to try to close my account, it’s been over a week and nothing is being done. I’ve sent emails and spent hours in chat to be only asked the same questions but nothing being done about it. Do not play here, you will be scammed!

UPDATE:
I’m being told publicly here that the docs I sent in do not correspond to the account owner ! This would make sense however I haven’t sent in any docs, do you have a sister website with my info?
Why do I need to send in any docs period to close my account when via chat I was asked to provide phone, dob, reason?

Imagine if you were this efficient when it actually came to providing players with support instead of being on trust pilot .

I will be sending in all of this to the gaming commission as I’ve provided all needed information, it’s been over a week, you’re lying and keeping an account open against my wishes.

Feel free to reply here, I won’t reply again.

28 May 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear Jacqueline,
We are very sorry to hear about your negative experience with our casino. Your frustration with the lack of bonuses and the difficulty in closing your account is completely understandable, and we apologize for any inconvenience this has caused.

Our bonuses should be clearly communicated and easily accessible, and it is concerning to hear that this was not the case for you. We will review our bonus activation process to ensure it is straightforward and transparent for all our players.

Additionally, we apologize for the delays and repetitive questions you encountered while trying to close your account. This is not the standard of service we aim to provide. We are actively working to improve our customer support processes to handle such requests more efficiently.

Please kindly provide us with the account ID in order to proceed with account closure.

Dear Jkjuhlin
According to our records, you've uploaded the photos that do not refer to your account, thus KYC is not complete, casino cannot be sure that the request is initiated by the owner of the account.
Please provide the valid documents.

Kind regards

Dear Jkjuhlin
The account, that belongs to the e-mail provided, is restricted. If the account needs to be closed, please kindly undertake the KYC, since the images uploaded do not refer to verification.

Kind regards

Rated 5 out of 5 stars

Like the much providers i can choose so…

Like the much providers i can choose so many Games i can Play.
Like the high and low Deposit i can choose.
It is very easy and fast and Not complicated to Deposit.
Almost the Promotions are big and nice for Deposition.
More i like is the theme of That Casino side.

21 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look