The product really works well for babies who can’t handle heavy milk due to reflux plus it’s organic. However customer service isn’t great. No matter if you even order above £100 there’s still no free... See more
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Review summary
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Reviews shaping this summary
We love the bath range from Hipp Organic especially the Seal wash and Duck hand wash (they have been great for my child with eczema), so we're devastated to see they have been discontinued. So glad... See more
Company replied
Decent formula and not the most expensive one out there either. Subscription means baby is sorted for the month, no emergency runs to the shop which is perfect for us as we're both super forgetful. No... See more
Company replied
As parents, we can wholeheartedly recommend HiPP products. Our child absolutely loves them and doesn’t want anything else besides HiPP. The food has a rich, natural taste, and you can tell it’s prepar... See more
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Company details
Written by the company
We’ve been caring for babies for over 125 years. HiPP is a family-run baby milk, food, and care business dedicated to nurturing a brighter, sustainable future for our children and our planet. Since 1899, HiPP has focused every day on bringing peace of mind to parents, helping them make confident choices for their babies through advice, quality products, and a commitment to do the best for nature. Our Customer Service hours are Mon-Fri, 9:00-17:00
Contact info
HiPP UK Ltd., The Annexe, Hurst Grove, Sandford Lane, Hurst, Reading, Berkshire, RG10 0SQ, United Kingdom
- 0800 2984477
- hello@hipp.co.uk
- www.hipp.co.uk
4.4
Excellent
491 reviews
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Replied to 100% of negative reviews
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Convenient but shipping fee
Convenient to buy directly but the shipping fee is a little bit high (real fast for the next day shipping). Purchase from your site as we found Hipp 1 only in our nearby local stores. But soon the next next day found Hipp 3 in boots nearby China town lol.
19 February 2026
Reply from HiPP Organic
Good morning Elaine
Thank you for your review, this is really appreciated.
You may wish to consider signing up for a monthly subscription where we are able to offer free next day delivery if this would be useful for you.
Best wishes
Jan from the HiPP Organic UK Team
Beautiful products and a very speedy…
Beautiful products and a very speedy delivery too!
12 February 2026
Reply from HiPP Organic
Good morning
We do appreciate the time you have taken to leave this review - thank you.
Best wishes
Jan from the HiPP Organic UK Team
Fast delivery
Fast delivery, constant updates from the time I ordered to the time I received the package.
18 February 2026
Reply from HiPP Organic
Good afternoon Caroline
Thank you for taking the time to leave your review about your recent order and delivery and we are really pleased to learn how satisfied you have been with our service.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning
We are so pleased that your delivery has arrived on time, and thank you for leaving your review.
Best wishes
Jan from the HiPP Organic UK Team
Great food .
Great food .. my son is ASD and this is now the only food he will eat for his lunch. Healthy - fills him up without a load of nasty chemicals. Good brain food for school.
9 February 2026
Reply from HiPP Organic
Good morning Becky
Thank you so much for your feedback and we are delighted that your son is enjoying our foods.
We do appreciate the time you have taken to leave this review - thank you.
Best wishes
Jan from the HiPP Organic UK Team
Came quicker than expected
Due to the unfortunate shortage of certain formulas Hipp was out of stock everywhere we tried. Ordered 2 tubs at standard delivery and they arrived within two days. Would definitely recommend checking online first saved our stress of finding it. Now used Hipp with 2 of my children very gentle on their tummies
16 February 2026
Reply from HiPP Organic
Good morning Frances
We are so pleased to hear that your recent delivery arrived quickly and also that both of your children have enjoyed HiPP!
Thank you for leaving this lovely review.
Best wishes
Jan from the HiPP Organic UK Team
Very good service very pleased
Very good service very pleased, Boots chemist let me down, excellent website. I’m nan so helped my daughter and son in law a lot thank you
12 February 2026
Reply from HiPP Organic
Good morning Dawn
We are glad that you have been pleased with our service and that we could help you.
Thank you for leaving your feedback, this is very important to us.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning Charlene
We are so pleased that your little girl is enjoying HiPP and thank you for leaving your review.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning
We are so pleased that your son is enjoying our product and that you are satisfied with our quick delivery.
Thank you for taking the time to leave this review.
Best wishes
Jan from the HiPP Organic UK Team
Great all round
Brilliant company to order from, have a subscription service if your forgetfull, when all the supermarkets ran out of formular Hipp delivered next day, can not fault them as a company especially with all the others having recent recalls on "bad batches" a term thats thrown around loosly despite its outcome been life or death. i would reccomend Hipp to anybody who's recently brought a little joy into the world and wants good honest products for them.
9 January 2026
Reply from HiPP Organic
Good afternoon Matthew
Thank you for leaving such a lovely review and we are so pleased to learn how satisfied you have been with our service.
Best wishes
Jan from the HiPP Organic UK Team
Perfect !!!
15 January 2026
Reply from HiPP Organic
Thank you so much!
Best wishes
Jan from the HiPP Organic UK Team
As parents
As parents, we can wholeheartedly recommend HiPP products. Our child absolutely loves them and doesn’t want anything else besides HiPP. The food has a rich, natural taste, and you can tell it’s prepared with the health of the youngest in mind. The low amount of chemicals is a huge advantage. The prices are reasonable and reflect the quality. We definitely recommend it! HiPP is a class above other brands.
27 January 2026
Unprompted review
Reply from HiPP Organic
Good morning Dominik
Thank you so much for leaving such a lovely review and we are so pleased you will be recommending HiPP.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning
Thank you for taking the time to leave your review and we are delighted that you were satisfied with your recent order and delivery.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good afternoon Katie - thank you for taking the time to leave this review.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning and thank you for taking the time to leave this review and we are pleased that you were satisfied with your delivery.
Best wishes
Jan from the HiPP Organic UK Team
I had an issue with my parcel as EVRI…
I had an issue with my parcel as EVRI tried to deliver it to my old address. This was entirely my fault. I spoke to Hipp customer service and they resolved this issue straight away. They replaced the parcel and sent it on the same day. I can’t thank them enough.
30 December 2025
Reply from HiPP Organic
Good morning Ivana
We are so pleased that your problem was resolved so quickly for you and thank you so much for leaving such a lovely review. This is really appreciated by the whole team.
Best wishes
Jan from the HiPP Organic UK Team
HIPP saved me
After trying close to 5different formulas on my son, I can’t thank HIPP enough for coming through for me. My son enjoys the milk and will not take anything else.
23 May 2025
Reply from HiPP Organic
Good morning Patricia
We are thrilled to hear how well your son has settled onto HiPP and we are so grateful for the time you have taken to leave this feedback.
Best wishes
Jan from the HiPP Organic UK Team
The Fruit Bar Raspberry Apple is…
The Fruit Bar Raspberry Apple is terrible to open, wrapped in a paper that’s impossible to peel of the fruit bar. Not an easy snack on the go, I could rather bake my own bars than to peel tiny bits of paper for what seems like forever when a hungry kid is waiting for their snack.
26 December 2025
Unprompted review
Reply from HiPP Organic
Good morning Lisa-Marie
This is not a product that HiPP market here in the UK but we do appreciate the time you have taken to leave this review.
Best wishes
Jan from the HiPP Organic UK Team
I still have not received this order
I still have not received this order. Evri is a terrible delivery service. I will no longer be buying from your website, which means I will no longer be using your Comfort Milk.
The milk we think is the best on the market, but with such an unreliable delivery partner we will have to change.
15 December 2025
Reply from HiPP Organic
Good morning
We are so sorry to learn that your order has not yet been received and our Customer Care Team for our online shop are looking into this now for you.
You may wish to consider signing up to our Subscribe & Save going forward, where you will be able to benefit from free next-day delivery which will hopefully avoid the problems you have experienced. Further details can be found here https://www.hipp.co.uk/about-us/subscription
We do appreciate you taking the time to leave your feedback and review, and may we apologise for the inconvenience that has been caused.
Best wishes
Jan from the HiPP Organic UK Team
Reply from HiPP Organic
Good morning
Thank you for your feedback and for leaving this review. We really do appreciate the time you have taken to do this.
Best wishes
Jan from the HiPP Organic UK Team
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