Hill and Dale Outdoors Reviews 

1,442
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality outdoor gear, mentioning that products are very securely packed and arrive quickly. Buyers appreciate the exceptionally competitive pricing and note that the online platform is extremely simple to navigate when purchasing footwear. Some reviewers were not happy with unexpected delivery delays, explaining that shipments sometimes took several long weeks longer than anticipated without receiving proper tracking updates. A few other people also felt quite frustrated when orders went missing, arrived with damaged packaging, or lacked timely customer support responses to resolve issues.

What people talk about most

Product

Consumers find product to be positive, frequently praising the excellent quality, comfort, and top-tier... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping and prompt... See more

Service

Customers had positive experiences with service, noting that staff are polite, helpful, and very... See more

Price

Reviewers highlight positive aspects of price, noting very competitive rates and great discounts across... See more

Order

People report high satisfaction with the order process, highlighting fast next-day deliveries and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Hill and Dale, as always. New boots ordered Sat am, delivered Sunday pm. Most competitive price too. Good company, will continue to use.

Rated 5 out of 5 stars

I chose Hill and Dale as they offered the best price for Meindl Respond GTX walking shoes with free p&p. There was good communication regarding delivery and it arrived on time. Excellent service would... See more

Rated 5 out of 5 stars

Very impressed with this company. The footwear we bought needed repairing. They were polite and helpful. The boots have been repaired without any quibbling.

Rated 5 out of 5 stars

Telephone advice was friendly and knowledgable . Order received next day well packed. Walking shoes excellent and with a price reduction too .


Company details

  1. Activewear Store

Written by the company

Save on Mountain Equipment Lhotse, Changabang & Janak Jackets. All leading outdoor brands: Meindl, Lowa, La Sportiva, Haglofs and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,442)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic shop in Yorkshire

fantastic shop in Yorkshire. They are the cheapest I have found for walking boI ots and shoes. I buy Meindl on a regular basis and the size I use is not usually in stock and has to be obtained from Germany. This means waiting sometimes for several months, for Meindl to make new stock. The staff are great, and always very communicative with the progress of the order. I just wish I could visit in person, and know someone who does, and she speaks highly of them too, her favourite outdoor shop.

20 February 2025
Unprompted review
Rated 4 out of 5 stars

Very good service online

Very good service online, with fast order processing and delivery just before Christmas. It’s always good to use a bricks and mortar shop if possible. The only disappointment is that my product review wasn’t published; that aside, they are worth using if you know the item you want.

22 December 2024
Unprompted review
Rated 1 out of 5 stars

FeDex delivery process was very poor

FeDex delivery process was very poor. They kept changing the delivery date. Eventually I collected the parcel from their Hartlebury depot on New Year's Eve. 8 days after the initial delivery date. It was a Christmas present that arrived well after Christmas.
Wouldn't recommend you using FedEx in future.

20 December 2024
Rated 5 out of 5 stars

Great experience online

Great experience online - easy to find what I wanted and the delivery was really fast. I was expecting around 10 days as they were waiting for stock and they arrived in 4 with really good tracking all the way!!

The price for my boots was brilliant as well.

Defeinately a site I have bookmarked for the future for any more walking/hiking bits.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

No free returns

They don't offer free returns, which I found incorrect for the online retailer. Ordered 2 pairs of boots, as was not sure about the size - my standard practice when orderingbonline - only to realise I need to pay for the return myself. As a result I returned the entire £370 order, instead of only the item I was planning to return.

20 December 2024
Unprompted review

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