HONOR Reviews 

1,185
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, most reviewers were let down by their experience overall. People frequently find customer service extremely unhelpful, experiencing long response times, unhelpful representatives, and poor communication when trying to resolve issues. Consumers often mention receiving faulty products, experiencing unexpected hardware failures, or encountering missing items right out of the box. The minority of people were satisfied with the device performance, praising the strong battery life, excellent sound, and overall screen quality. Some customers also noted that certain accessories or specific phone models worked exceptionally well and met their daily needs. Reviewers stated that the provided bundles and charging equipment delivered great power and reliability for daily use.

What people talk about most

Product

Users describe ambiguous interactions with the product, noting that while the hardware offers strong features... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing it as appalling and... See more

Quality

Consumers find quality to be deeply disappointing, frequently reporting severe hardware defects, fragile... See more

Service

People report negative experiences with service, expressing deep disappointment with after-sales support and... See more

User experience

Clients share negative opinions on user experience, highlighting issues like hover-writing and poor interface... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order last Monday for an Honor 200 Pro, tracking shows there was a problem at the sorting depot and it's effectively gone missing. Honor refuse to do anything about it until their investat... See more

Rated 1 out of 5 stars

Worst customer service ever. Received a faulty product, was denied a replacement at first, repair came back with the same issue untouched after THREE WEEKS, then was told replacement can only be done... See more

Rated 1 out of 5 stars

I bought this phone from EE , I did do the form to get free things watch earlier buds and tablet. I told them I did the form no items turned up ! I had done a promotion form 16th Oct with no confirmat... See more

Rated 1 out of 5 stars

i purchased the magic 7 pro last month, it has an issue with connectivity and signal. also i cant hear properly. i wen to the customer service in Dubai the technician told me the mobile has no prob... See more


Company details

  1. Electronics Company

Written by the company

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(1,185)

290 reviews in the last 12 months

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Rated 1 out of 5 stars

So many issues

So many issues, camera not working properly, when it charges it bounces an error message continually over the screen, says phone has screen saver but where it tells you where to go on phone to set it up doesn't exist. Have been told it setting shouldn't say it is there as it's not on this version. It's a glitch. Ended having to buy another new phone within 2 months back f having it. Would not have one again

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Everybody says it's the best so I got…

Everybody says it's the best so I got one a month on turning it on it started asking for passwords no matter what I did it would not do anything even Google password settings did not work got to be honest i lost my temper took it outside and stamped on the screen which cracked and broke in half.got to be honest the best thing I ever did blood pressure lowered went back to laptop a happy bunny 🐇 what a relief never again honor rubbish maybe I'm too old but there was way too much security I dint need it 74 own nothing why should I worry about keeping things I no Safe i only use them to buy stuff anyway they are rubbish and you cannot turn security off I feel better now leave future for young people

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Tried 4 times to get the three free…

Tried 4 times to get the three free headphones as just purchased the new honour 7 lite ,it's been a nightmare trying to get my money back for recycling old phone ,plus been trying to get my free headphones and given them all the information and it won't let me claim them ,it's been a nightmare yiurs sincerely Katie edley

15 February 2025
Unprompted review
Rated 1 out of 5 stars

Wanted a basic cheapish phone

Wanted a basic cheapish phone, this was perfect. Until 32 days after purchase. The phone is now useless, won't charge even though charge sign is on. Had to purchase a replacement phone different company. Waste of hard earned money.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible, at least in UK, operators English is poor, they have learned a few phrases and they can't discuss anything else further also understanding is a big issue. Spent on Saturday 8.02.2025 a few hours in total trying to reach someone over the phone or chat, no luck at all. Horrible!

8 February 2025
Unprompted review
Rated 1 out of 5 stars

I bought an Honor Magic 7 Pro and the…

I bought an Honor Magic 7 Pro and the phone came with a problem so I took it back and returned it to Honor to replace it with a new phone. Since last week I have been receiving emails every day asking for my address, my phone number, my order number and they never stop with this joke and today I received emails twice asking if I sent just the phone or the phone with something else together, this is becoming ridiculous. I paid for the phone in cash without any payment and this people is playing this joke with people via email. I want my new phone urgently and compensation for these damages I have suffered.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Honor Scam

Honor provided the worst after-sales experience. First, they only have a third-party service center. Second, they sold me an outdated Honor Pad 8 with the word "new" on it—nothing is new about Android 12 in 2024. When I bought the device, they dropped security updates support only 9 months later. The tablet's screen suddenly developed grey lines, and when I went to get it fixed, the service center ruined the device. They only offered a replacement and gave me a non-TDRA authorized tablet, which is a scam. They will only run and not respond to you. Avoid Honor at all costs!

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Honor 90 lite 100mp camera twin sim


Honor 90 lite 100mp camera, & twin sim, advertised as a global phone... rubbish.
Wont work in Australia as its hardware is LTE, & needs to be VoLTE to work on Australia's network which is 4 & 5g. Its not something you can change , its either in the hardware or it isn't, soon it wont work in New Zealand as they dropping 3g for 4 & 5g. There are other countries it wont work in also. I spoke to Honor who were not interested in refunding me. Dont deal with this company

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Honor didn't send Gifts with order

I bought Magicpad 2 on 2nd November. At that time there was offer for free Magic Pencil 3 and Magic Keyboard with it. My order was placed for tablet and keyboard only. Magic Pencil was skipped. Upon asking the support they told me it was out of stock so they dropped it from the order. I asked them to send the pencil back as it is in stock and they refused. Honor didn't honor there commitment to me. I'm highly disappointed as a customer.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Honor x8 disaster

I have Honor X8. It is certanly the worst smartphone I have ever had. Display is soooooo bad, registering wrong letters, some letters you almost can't even use - it's a chalemge to wrie anything. Slow and full of bugs, camera has some kind of AI enhancement you can't turn off and it makes pictures look awful. I hate this phone from the bottom of my heart, I am writing this post as a last thing I will do with this phone before litteraly smashing it to pieces, thank god this torture is over and I got myself a Samsung. Avoid Honor at all cost, unless you want to be stuck with this trash for a year.

9 March 2024
Unprompted review
Rated 1 out of 5 stars

Failed to respond to return request

Failed to respond to return request

I have tried to return an item within a couple of days of recieving it. The returns form and process seemed good until DHL turned up to collect it and there is no shipping label.

Honor were supposed to issue one but hadn't and despite several emails and calls I cannot get any sense from customer services and still have NO returns label.

I've had to open a dispute with PayPal as I'm getting absolutely nowhere.

I wish I had come here before placing an order, it would have saved me this hassle.

Definitely not recommended

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shit with all the forced…

Absolutely shit with all the forced permissions you have to allow and constant tracking nonsense. You can't use simple notes without them demanding access to everything, even your mic and camera. Apps that has been closed still run in background and the back of phone is so easily broken. Regret buying this

30 November 2024
Unprompted review
Rated 2 out of 5 stars

Bought Honor x8a phone

Bought Honor x8a phone, from Argos in January 2024. Was working great then just went black at the end of November 2024. Tried to reboot and charge the phone, as it was still under warranty, I contacted Honor and sent it off in December, the phone was returned today stating that the device status had liquid ingress. My phone was always in its cover, never left near water, I did not even sit it on the table next to me incase of accidental spillage. I do not have children coming into my house so I know no one accidently spilled liquid on it. I am extremely angry as I do not have the money to waste on phones. So if you have or decide to buy any Honor phone and you get a problem, water ingress will probably be to blame.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

So disappointed, as so many others are. Placed an order for a magicpad2 with next day delivery. It's been a nearly a week now, and there is no sign of it being shipped. All customer service will say is it's being "taking from storage - will be delivered in next few days". Exactly same message on Monday and Thursday. Online chat cut me off when I tried to get more details on this.
DON'T WASTE YOUR TIME ORDERING FROM HONOR.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Non Existent Customer Service

The after sales Customer Service Team for Honor are absolutely useless! Not only do they not reply to emails, they fob you off on the phone when you ask them basic questions. Why send me DHL return postage slips if no one from DHL comes to collect my return (this happened on two separate occasions)..?Why tell me that you will escalate my complaint and that I will be contacted, for no one to contact me? It has been three weeks since I initiated the return of the item I purchased, yet I have not received my refund. Truly shambolic.

8 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY HONOR PHONES!

DO NOT BUY HONOR PHONES!
i had a hell of a job connecting this phone to my laptop, only would work via bluetooth. sent me to a very dodgy website to link my device and since then i have had 12 attacks on my google account! NEVER CLICK ANY LINKS WITH THESE SCAMMERS

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Buyers beware

Buyers beware! I placed an order. I didn’t receive it. Tracked order and it no longer appears and tracking number has disappeared. Buyers please don’t fall for this company. Scammers

30 November 2024
Unprompted review

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