HONOR Reviews 

I wanted to take a moment to acknowledge the outstanding support I received from Anastasia in your UK Customer Care team.

I’ve spoken with her both over the phone and via email, and on every occasion she has been professional, courteous, and proactive in keeping me updated throughout the process.

I don’t usually leave feedback, but Anastasia went above and beyond to help resolve the issues with my phone — and it’s the least I can do to express my gratitude.

She is a real credit to your company.

DO NOT BUY AN HONOR PHONE
Absolute Rubbish
I constantly have to keep resetting the biometrics in this worthless piece of rubbish which is a real pain because of online banking and its slow
I have a beaten up old huaweii phone with a badly cracked screen which without a doubt out performs the crap honor phone

Absolutely rubbish phone. I will never ever have another honor phone. Do not get a honor phone people.

I bought this phone from EE , I did do the form to get free things watch earlier buds and tablet. I told them I did the form no items turned up ! I had done a promotion form 16th Oct with no confirmation email back so now he wants me to search for none existing emails confirmation, so review goes on it's a joke I wouldn't recommend buying honour

I had a very disappointing experience with this company. They did not collect my return, and customer service ignored my emails. I decided to try an alternative to Samsung, but that turned out to be a mistake. Their level of professionalism was very low, and I eventually had to contact my credit card provider to dispute the charge. I advise others to be very cautious when dealing with this company.

Horrible customer service I got a phone contract and got a honor mobile phone and less than a month later they add loads of extra items for free emailed someone and basically it is what it is

If I could give zero stars I would. I wish I had checked the reviews before ordering as I can see that I am not the only that have not received an order. I ordered 3 WEEKS AGO a phone. I have called numerous times they told me they "investigate" the issue as the warehouse is not aware where is the phone and if dpd has collected it and they refuse to send me a new phone or reimburse me so I have to wait until they conclude their "investigation" which no one knows how long it will take. Please avoid buying anything from them, it has been a dreadful experience.

A very poor company to deal with. Faulty tablet but they unwilling to replace. The customer service is the worst I've ever experienced. They cannot understand basic facts and are unable to take basic decisions. Will never buy from them ever again. Honor if you are reading my review my order no. is 85030056646 and could you please replace my new tablet that is faulty.

Never buy the honor devices because my honor x9c was dead in 30 days and company can't take risk then I am gone a case on company CEO I want justice

This product is simply fantastic you have takenit to a nother level wow anyone out there buy this here you can't go wrong highly recommended also accessories fantastic purchase or lose out know what i chose can't be happy

Don't buy this cheap phone. It's rubbish. It's useless, it'll make you unhappy.

Ordered the Honor magic V5 online from there website as they were giving away many free items. The parcel was delivered and when opened the phone was missing i have contacted them many times quoting the consumer rights act 2015 which they have totally ignored , I have contacted the police who are not interested as they say no crime has been committed and I raised a dispute with Pay pal and they have dismissed my claim as the Honor have provided tracking details to them.
Citizens advice have been very helpful and I am now in the process of arranging a court date to enforce my rights under the consumer rights act 2015 this company are really the worst customer service I have ever encountered Please everyone stay well clear of them. Has any one else been in this situation? And if you have did you get your money back ?

What is wrong with them? I have ordered new phone but no dispatch so far. Its so slow. So i am cancelling my order and never deal with this company anymore.

I can see down there loads of customers do not get theirs parcel or receive it open. Also happens to me, DPD left the parcel in front of the door and they still ask me 100 of questions about the parcel, to filled up I don’t know what kind of declaration and letters. DPD have a proof of delivery against them but HONOR still try to ask me stupid question to keep the case open for long. Tomorrow I will call my bank !

Due to Honor's incredibly poor software development and very bad release management processes, I've lost all images in the carousel.

Your online support team are equally poor as they suggested I wait for 14 days for the release features to take affect. Anyone with any make/model of mobile phone will know that this is a completely ridiculous statement.

As per my email to the executive management team, please commence the return process today.

This was my first time moving away from iPhone, and I was genuinely excited to try a HONOR device. Unfortunately, the experience has been nothing short of appalling.

I paid £1,409 for a phone that never arrived — instead, I received a charger, pen, and case. The phone was on the invoice but completely missing from the box. Since then, I’ve been left without clear timescales, ignored by management, and fobbed off on live chat. I wasted hours chasing answers when I should have been working.

For a company of this size, the lack of accountability and communication is shocking. I still have no phone, no refund, no transcript of my chat as requested, and no complaints procedure provided. Worse still, their actions make it feel as though I’m being treated with suspicion instead of as a valued new customer.

This entire experience has been stressful, disappointing, and insulting. Do not even entertain this company they are crooks

I have reported them to trading standards and PayPal have opened an investigation into them

This company change their name to dishonour as they are anything but honourable!!!
My daughter purchased a phone from them and either them or the courier ‘misplaced’ it as she never received it.
Their answer report it to the police but seeing as she NEVER RECEIVED IT why is it up to her to do this.
GET YOUR ACT TOGETHER HONOR AND GET THIS FIXED IMMEDIATELY BY REFUNDING OR REPLACING IT!!!!!

I've received a parcel from Honor that was meant to contain an Honor Magic V5, a Tab 10, charger, pen and case. When I opened the box, there were only the accessories, no phone and no tablet. I wrote them an email asking when are they sending the phone and tablet... no reply, so I called them after about a day of waiting or so. They said they already sent everything. Upon double checking I found a packing list inside the box, underneath of some packaging bubbles, which showed all items. That was a surprise. They asked me to weight the box with the items that I received. A few days later they confirmed that their video shows no theft and DPD weighed the box as about 2kg, not 0.5kg, so they came to a conclusion that I received everything that I ordered. Basically, they advised me that I am lying. Will report it to the police and contact the bank as well. The fingerprints of the person who stole these items must be on the first layer of the cellotape. Although I am not sure if the police would want to help with this. We'll see.
Update: I've changed it to 3 stars from 1 star as it seems they did hand over the goods as promised to DPD, so the phone and tablet was stolen in the DPD network, 1-star review is due to DPD.
I am giving 3 stars to Honor as they made an incorrect conclusion too fast by saying that if they handed over a parcel weighing 2kg that means I received everything I ordered. It's illogical. I told them they would not make a good detective. It only proves that they handed over the parcel with all the goods in it, but it doesn't prove that DPD delivered it to me with all the goods in the box. They forgot that there was a 12-15h journey from the time of handing over to DPD and the time of delivering to me. During that time in the DPD network someone opened the box and took out the most expensive items... They practically accused me to be a liar too fast and that's why they got 3 stars only.

Purchased a tablet. I decided to move from apple as wanted android, more flexible and the honour tablet came out the best. Wow brilliant screen, long battery life and great functionality. Tablet shipped with keyboard case and pen. Very pleased with my purchase

Will update as this progresses. So I chose Honour and brought directly through their website, a nice shiny tablet and keyboard set. The tablet was good enough, nothing spectacular by any means considering it wasn't a budget tablet. Screen can be poor at times as well as the sound but does the job, unlike the included keyboard case. I brought the item because of the case so I could type on it instead of getting a larger laptop. After a few months a corner broke when putting the tablet into the keyboard case which worsened over time to the point that it won't stay in the case anymore rendering the keyboard useless. I wrote to Honour on the 3rd September, a WEEK later they replied telling me to fill out a web form, no interest in arranging the repair for me, they're response may as well have said 'ok, fill this form out and we'll arrange a repair'. The issue being, they have ZERO guidance on filling out the awful form which has drop downs for what product you are returning. There's options for tablets, I'm not returning a tablet. There's an option for accessories that has TWO options, both charging stations. So not only did they not want to help with the repair, they didn't even want to help with completing the form for me to arrange it myself. Presumably they want people to just give up and not bother which I'm very close to doing. Will update if this improves or gets worse.