Highbridge Caravans Reviews 

1,264
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We weren't sure what type of caravan we wanted, so we visited the *massive* caravan centre in Highbridge. We bumped into Justin on one of our visits and he was very knowledgeable about the carav... See more

Rated 5 out of 5 stars

Another great shout out for Highbridge Motorhomes Somerset...fantastic customer service yet again - special mention to JILL & Team in the service centre - sorted out a warranty issue with my Chausson,... See more

Rated 5 out of 5 stars

The staff at Highbridge Somerset are amazing!! we have just bought our first motorhome, they were so friendly and knowledgeable without being pushy in the slightest. The after sale customer care wa... See more

Rated 1 out of 5 stars

Poor service from parts department. Young girl not interested in helping, had attitude and informed us that as we did not buy vehicle from them we needed to go elsewhere! Left extremely disappointed a... See more

Company details

  1. Camping Store

Written by the company

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

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3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,264)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a recent recall on our Coachman…

We had a recent recall on our Coachman Laser 845 caravan with regards to the habitat door. Booked it in with services at Highbridge and dropped it off on the required date. On drop off I mentioned about a few small issues which required looking at and which Highbridge accepted was covered under warranty, They added to the work already booked in. 1 week later the servicing dept ( an exceptional lady called Debbie) called to say all work has been done and is ready for collection. Checked over caravan and could not fault the work or the first class service that the Highbridge team had done, throughout this whole process Debbie kept us informed and was so nice and polite and nothing was too much trouble, Debbie is a massive credit to Highbridge Caravans. Thank you. Highbridge Caravans are simply an excellent dealership providing first class practices and services. 5 stars are not enough.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Alternator failed on my 61 plate VW…

Alternator failed on my 61 plate VW California I bought from Highbridge, Devon a year ago. Contacted the service department who could not have been more helpful. I told them the van was booked in for a service with a local workshop not on their list of usual companies but the service desk lady said to just get them do the alternator work and send them the invoice. Made life so much straightforward. Highbridge, Devon have been consistently outstanding with both vans I have bough from them and will be the company I go to for any future purchases. After sales and service are simply outstanding. Thank you.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Again had another great and very…

Again had another great and very positive experience at Highbridge Caravans Ltd.
Tuesday 24th Sept: I called into Highbridge Caravans to get answers to filling out change of ownership form and to book a service for our new Bailey Phoenix 640.
After speaking with Dean, Lisa and Debbie in After Sales, not only did they answer all my questions but saved me £179 for a service on the Bailey Phoenix as it had already been completed prior to our purchase.
Each time we/I've visited Highbridge Caravan's our experiences have been very positive, informative and very, very helpful.
Thank you Debbie [Supervisor] and Dean for adding additional notes to our purchase records.
We highly recommend Highbridge Caravans to anyone thinking of purchasing a caravan.
Thank you all for giving us peace of mind and being genuine throughout our purchase of the Bailey Phoenix 640 Plus.
Mr & Mrs Castle

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Bought a new caravan last week great…

Bought a new caravan last week great service from start to finish salesman James great all staff polite Simon in after sales brilliant and so helpful also Leighton note was to much trouble for anyone I would like to thank all staff from changeover to the lady who delivered van to site for us great service keep it up thank you all mr mrs madley

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered items arrived really fast and when they said that they had it in stock, they actually did.

Very happy, would recommend and would certainly use again.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

We just want to say a massive thank you…

We just want to say a massive thank you to Phil, we had a couple of warranty issues on our new caravan. As it is on a seasonal pitch, Phil came out to us and fixed our problems while we were on holiday. We always get a five star service from you guys, from sales to aftersales and service. Thank you again from Mark and Mandy Kimberley

30 August 2024
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS…

Excellent service from our initial phone enquiry - we were disposing of our motorhome and wanted a caravan in its place. All the staff were brilliant - James helped us through all manner of questions and we collected our van today. Brilliant, so happy.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Friendly staff, great service.
Brought our caravan in for warranty work. They were very knowledgeable about what the problem was...
Carried out the work to a high standard.
Phoned us the day before collection to let us know the work had been completed.
Highly recommended

18 July 2024
Rated 5 out of 5 stars

Highbridge Caravans are one of the best…

Highbridge Caravans are one of the best dealers I’ve ever purchased from.
Guys if you want a dealer that will look after you when things don’t go right while you’re away in your pride and joy look no further.
Absolutely first class service from after sales service Dean and others in the department.
Thank you Dean your support was fantastic.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Was easy to order and the discount was given automatically at checkout...we did go to your devon branch to purchase the chairs & footstools but the delivery of them never arrived so to avoid missing out on the great offer I ordered them online to be delivered to my home.

12 July 2024
Rated 5 out of 5 stars

Superb customer service

Wow! What a great company. Ollie & James in the sales team in Somerset and Devon
answered every query & question I had (& there were lots!) Richard gave the most amazing handover & was incredibly thorough and patient (not to mention he had a fab sense of humour too). The shop is really well stocked & staff very knowledgeable and helpful. I can't give the team high enough praise. They've made my first motorhome buying experience so very easy & relatively stress free. Thank you.

1 July 2024
Unprompted review

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