HHV Reviews 

Takes too long to reply and shipping is very slow.

Actually wanted to add to your reply. Delivery was supposed to be the 29th but as usual it was late. Fedex are always letting you guys down....
Also your customer service takes far too long to reply....

Fast delivery, good prices and useful description regarding the size of the clothes

I often buy from them, but unfortunately I have to confirm that the quality of the support service has really worsened.
On March 26, 2025 I opened two support tickets, on April 2, 2025 I asked for an update but to date (April 4, 2025) they have not yet answered me.
Tickets [T-RA69DJKD2U-49] and [T-0IH110C0L7-77].
I don't know what's going on, because it's important to be reliable and provide support to customers in case of problems.
It's a shame because they have an excellent catalog and a large availability of vinyl records of various genres but for now the lack of support is absolutely not good.

Bought a few vinyls and they came in great packaging! Just wish the shipping was a little less expensive, but other than that very happy with the items.

As usual, excellent service, fast delivery, solid packaging, no problems. Highly recommended.

Wrong item | Lack of response from sales service
Despite the store offering products at good prices, the level of post-sale service is horrible, an absolute disaster. Besides errors in shipping the purchased products, which can happen but shouldn't, the response times from customer support are unacceptable. I have an situation where after 7 days there is no response at all. It is simply painful to resolve anything. I have never had such a bad experience as with this store. It is to be avoided. If the purchase goes wrong, which happens with me, expect a long, tedious process, lack of response, lack of empathy, in short, terrible. Run from this store.

I ordered a clear vinyl because I collect special pressings. They sent me a black vinyl instead. I reached out to say I wanted a refund or to receive the correct vinyl as I ordered. Their response: "we can offer a 3 euro refund for you to keep the record, we can't do much else since the black pressing is more sought after." I don't care that the black is more sought after. I ordered a CLEAR vinyl because I collect special pressings. It's absolute insanity that they refuse to refund me and decide for me that I should just keep the black. This is NOT what I ordered, and I get to decide what I spend my money on. I've been e-mailing with them for 13 days now and am not getting a satisfactory resolution. Which once again is: either my full money back, or to receive the clear vinyl that I ordered.

Large selection, high-quality products and fast delivery

Great deals, no problems, everything came as expected

Quick delivery. And no fuzz about returns!
It only was a bit difficult to find the returnlabel 😬

I've ordered several times from HHV for vinyl that I couldn't find elsewhere. Unfortunately twice I had items that were damaged, one in the post, one with the pressing that kept skipping. Both times HHV were able to sort out an acceptable arrangement with me. I will buy there again.

Received damaged vinyl, sent video and photos to the seller who acknowledges the damage but asks me for the costs of returning it. Basically purchased an unusable item and also paid to return it so I will have a refund reduced by a lot.

Good morning, I'm writing here because I hope to get a response that isn't automatic. Surely an error occurred when we placed the order but since we are in Italy we cannot collect the product in the store but we need you to send it to our address. You can contact me by email thanks.

I discovered HHV through Instagram and immediately liked the large selection of records, CDs, and clothing.

After buying about 10 vinyls, all in perfect condition, I just received a record described as "New", which it is, but it has arrived damaged, starting from the sleeve, and finishing with the vinyl itself.
The vinyl is wavy, and sometimes the songs skip a little bit and it's not acceptable from a record described as new.

I'm quite disappointed, as this is my first bad experience with this company. However, I'm sure it's not a common experience, or maybe it was a shipment mistake.

So, I have ordered vinyl record from this store’s website. In description they say it’s new and sealed. Once received, I recognised that the record was not in ideal condition, that means it’s was used before. I asked them for a refund, they said they would give me a partial refund of 20€. Almost 1 month passed and yet I didn’t received refund. They said multiple times that I have been refunded but apparently I haven’t. Don’t recommend this company and I’m disappointed.

EDIT: You have replied to this review 5 minutes ago. I confirm - I DIDN’T GET REFUNDED, STOP LYING TO ME AND PEOPLE

I am very disappointed in hhv because their customer service is nonexistent. It’s my first purchase from them, ordered both pants and jacket size LARGE, Unfortunately they send me a wrong size jacket. Outside the plastic bag says Large but the item inside is a XL. Since I received the parcel I reached out to them via email and telephone but never got reply neither they picked up the phone during the working hours they state at their site. Order number is 45593-59843.

First time I leave an online review like this. I have been a customer since somewhere around 2006/2007. It’s always been a joy to order from hhv with excellent service both through discogs and their site. I always visit the physical store when I visit Berlin. Fast shipping and great products. Call me a fanboy if you want. Only once before did I contact hhv with a problem (a faulty needle) and it was resolved quickly.

I made an order in the beginning of December. Both records and clothing. For the first time I bought two used records from hhv. Upon arrival (10th of December) I noticed that one of the two used records were a much cheaper reissue instead of the advertised original pressing and the other was completely wrong - a really uninteresting cheap 12” instead of a rare one. Both were housed in plastic sleeves with hhvs own labels with barcodes from the original records I bought. (I can see why there was a mistake since it probably looked correct in the system when they scanned them if they were in a rush.) Everything else of my 400-ish € order looked good.

I contacted customer service straight away through telephone but was referred to email. I got a quick answer suggesting 50% refund. I replied that I didn’t understand and that I wanted a full refund (ca 114€) for the records I didn’t get and that I’m happy to return the two records I didn’t order to hhv if they pay for shipping. I got no answer for a week, so emailed again. Then got replies from two different employees giving me alternatives for a solution. I answer I want my money back. Some days later I get a reply with a question of what amount I want back. I answer again but with the exact amount. Next reply from hhv almost two weeks later (it’s Christmas so fair enough if it takes some time) - now I’m asked if I want a return label. I reply ”sure I happily ship the faulty records back - but I also want my money). This was the 6th of January and as of today no answer.

I just find the faulty records and the communication, now well over a month so confusing, complicated and surprising for hhv which seems like such a solid company. I don’t know what to do to move forward. Hhv is a company with good rep in my world so I’m very surprised.

Communication has been very friendly from hhv I want to add.

Update:
After I wrote this I got sent return labels. My money was returned the day after HHV received the faulty records. All in all I’m happy about the outcome but it took nearly 45 days from my first contact. And the process was also time consuming. Will buy again and hope everything is good then since their stock is unmatched in the EU-zone. Probably won’t buy used records again though.

I paid for a pre-order on August 2024. They shipped my vynil last 17th of December. So far, I have not received anything and they are not even replying my emails anymore. I paid almost 80€ for a vynil that it's probably lost.

Order 01690-87064.

I am so done with HHV, they customer service is terrible.

Bought a used vinyl album in supposed "NM" condition. The album came without hype sticker on outside protective sleeve, and it was a 20BS album, so they always come with a hype sticker on the plastic protective sleeve. But apparently not this one!

And the vinyl itself had visible marks and on it, nothing deep but it sure wasn't in "NM" condition.

Would not recommend this seller to anyone, scammers is what they are!

I placed an order with them via discogs order #181681-464447 over the holidays. I placed about 15 other orders and I thought I had paid them all and I unfortunately forgot the one I placed with HHV.de and they never reached out to me, instead just left me negative feedback after 5days of the order being placed. I messaged them several times wanting to pay and remedy this. I got zero response after over a week. I then emailed them through their website and again no reply. I’m new to discogs and their negative feedback hurts my reputation as a new user and they have ZERO customer service and seemingly want to destroy others with their lack of communications. I also got engaged during the time of the order and had family in my midst, god forbid I forgot to pay them over this period. If they had just reached out with a reminder I could’ve paid right away. I have paid for all my orders and pride myself to have good business practices. I did forget and that is on me but for a company as big as HHV.De is they should be able to reply to its customer base. I will NEVER purchase from them and will let everyone know how terrible they are. I wish them all the luck with their lack of service as they have forgotten that customer service goes a long way.

As of 1/9/25

They have resolved my issue and everything is okay now. So I updated the score to reflect