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HHV Reviews 

1,338
•
TrustScore 3.5 out of 5

3.7

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the fast and efficient delivery service, often noting quick shipping and accurate tracking information. Reviewers frequently highlight the impressive and extensive selection of records, including rare and exclusive pressings. Many also appreciate the excellent packaging, ensuring products arrive in perfect condition, and find the pricing competitive and fair. However, some people were dissatisfied with product quality, reporting defective or damaged items, or receiving incorrect products. A few other people also felt that there were issues with order management, such as problems with order merging or missing orders and lack of confirmation. Additionally, some customers raised concerns regarding pricing policies, including unexpected price increases or high shipping costs. While delivery is generally positive, some reviewers reported slow shipping times or issues with delivery handling.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising the competitive prices, great selection,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers consistently reporting quick... See more

Price

Consumers find price to be ambiguous, with many reviewers praising competitive pricing, good value, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the high quality of new and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, and all the used records I purchased arrived in perfect condition. My only complaint is with their “gift points” system. You earn one point for every euro spent, which can be redeemed... See more

Company replied

Rated 5 out of 5 stars

HHV is a safe, hassle free place to buy an impressive selection of record titles at a competetive price. They have become my most important go to when it comes to building my collection of vinyl recor... See more

Rated 5 out of 5 stars

Always a pleasure ordering from HHV. They stock records that are absolutely impossible to find here in the UK, often with their own exclusive pressings. Very reasonably priced, even with postage. I ju... See more

Rated 5 out of 5 stars

Twice I have received a sealed record with defects which would have been made at the pressing plant. Each time HHV customer service has acted quickly and communication has been first-rate. On each... See more

Company details

  1. Music Store

Information provided by various external sources

At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to sneakers, everything under one roof. Our vinyl shop stocks over 80,000 releases – one of the world’s largest selections of vinyl records online. We also focus on high quality urban fashion brands and a range of stylish sneakers. All selected carefully and with great attention to detail.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,338)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great product

Great product, as described. I gave 4 stars because shipping was slow. With faster shipping they would have received 5 stars. Everything else was flawless.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, fairly priced and the vinyls were well packaged for the journey from Germany to the UK. Will definitely shop with them again

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and genuine products!

Recently moved from the U.S. to Belgium, and it's a bit tough to get access to certain products. One of them was the Jem and the Holograms 40th year anniversary deluxe album. Came across HHV through search and placed the order. The product arrived on time and in perfect condition. Definitely using them again.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

You sent the wrong item, and I emailed you, but you seem to be ignoring me.I had previously emailed you with some questions, but you didn't reply.

4 December 2025
Unprompted review
HHV logo

Reply from HHV

That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.

Rated 1 out of 5 stars

Second hand records sold as new.

Yet again hhv are sending you opened records that once were sealed.
Second hand records sold as new.
Gotta stop buying records there.

4 December 2025
Unprompted review
HHV logo

Reply from HHV

We are sorry that the items received are not in perfect condition. Thats not the experience we want for our customers. Please be so kind and get in touch with us about a refund or a replacement.

Rated 5 out of 5 stars

Good experience of ordering vinyls to Singapore

I ordered three vinyls to Singapore and the transaction was seamless and hassle free. Items were despatched quickly via FedEx with tracking info, and they arrived well packaged and in perfect condition. Happy customer. Will order more LPs from them.

18 November 2025
Unprompted review

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