Hertz Reviews 

Hellow,
I have receive a vero good support for My reservation, the person that contacted me has booked everything as I’ve ask.
The service is quite good

Perfect service and polite. Cars alwayas new, clean and in perfect conditions. I am always extremaly satisfated of the received service and of the car used.

Deborah was of great help to make my booking through the online chat. Really appreciate her support and patience.

I got charged ad administration fee for a fine that I have never seen and have no proof of it exists and noticed this only when browsing in my bank account. I didn't get any info or communication and just got charged. When asking for explanation this they replied: "In Italy we are not always provided a copy of the ticket. We transfer the liability to the renter, when the authority contacts us in relation to an offence. The authority then contacts you directly seeking payment of the fine."
This could thus just be arbritrary and therefore I am very displeased with the way they handle this.

Amusing to see the 3-4 fake reviews that Hertz have recently posted to boost their dismal rating. Keep scrolling down for the truth, below you will find many others that reflect my experience very closely. I used Hertz Italia 9 times a year for past 6 years, but only due to lack of other decent rental providers in the area (Ancona). My most recent experience in December 2020 was so bad that I will never, ever use them again.

Over the 6 years the cars have consistently been: dirty, scuffed, scratched, dented, never vacuumed inside, stains on the seats, without screenwash and often with fuel tank one notch down.
Handover procedures were NEVER followed, and visual inspections were always carried out unilaterally by them (if at all), and out of my sight.
Last week I returned a car I'd rented for two months, and after inspecting it that morning before return, I had seen no damage. The Hertz employee at Ancona kept me waiting 15 mins in the office without acknowledging my presence. Car parked outside unattended. She eventually took the key off me, walked out and blithely informed me there was a tiny key scratch on the front wing. There hadn't been that morning, as I had checked.

I complained to the email address provided and received equally rude, dismissive treatment from the loss handling employee.

They've had a lot of business off me over the years and clearly have zero respect for their long term customers. I am going to pay the outrageous sum of 145 euros just to never have to deal with these people again.

Chat per assistenza
Molto cortese e disponibile la Sig.ra Alessia

Looks like in northern Italy not many rental cars have the proper equipment to travel towards the mountains.
The Hertz website was not helping much, so I had to contact by phone. I spoke with Angelica and she found the right car in minutes.

Fast and easy... thanks

I had a terrible experience trying to rent a Van. The site is embarrassing, session would expire every single time after inserting payment info. Wasted a lot of time (just like last time I tried). Tried to book over the phone, but the guy gave me a higher quote, when I mentioned it wasn't correct to give me a higher quote because they were giving me a disservice, he didn't seem to care much. Luckily I opened the customer service chat to find a solution, lovely girl named Alessia was super helpful, fixed the situation and managed to get me the original quote. She was great to deal with, if it wasn't for her I would've gone with a different company for this rental because of how let down I was by Hertz. Thank you Alessia.

I recently rented two vans from Northern Italy. Pick up in Milan Linate and drop off at BGY. The staff were wonderful from setting up the booking in which we changed several times from return date to different drop off location. The ladies at the Hertz Desk upon arrival were nothing but professional and welcoming. Many thanks again. Stephen

Refund my f***ing Money!!! You are thieves Im going to write my opinion several times until you give me my money back. 60€ for sending me 2 e-mails. Are you crazy? What kind of joke is it? Dont book any Car with this company is not serious, they are going to charge in your bank account whitout permission. I will never book them again. Fu**ing bast*rd.

They are thieves!! I will continue to write my opinion until I get my money back. I have been charged a fee on my card without reason!! They are thieves, please don't rent cars with them. The company located in front is bettering is called Sicily by car!

They are thieves!! They have stolen my money!! They are charging in my bank account 60€ without explanation! Do not book cars with this company you have other companies in the other side of the street that will treat you better! I will continue telling my story to help anyone

I am not even going to write down what happened. All I have to say, me being a long time customer with many rentals, didn't prevent them to overcharge me an unbelievable amount of money (350% of the total rental cost) for returning the car to another location a few hours later due to an emergency. It happened before, they never charged me for that. They don't care about losing a good client. All that matters to them is to get this money now, who cares about the client. It's probably because they know they are going to fail soon.

Hertz @ Abruzzo Airport (Pescara).
I'd give 0 stars if I could.

Collected a car at Pescara Airport at the end of November. It was in the evening. Usually when we collect a car from a company we are told of any damage/scratches/scuffs already there. We was not told of any. When we bought the car back in December we were told we had scratched the alloys and left scuffs! He asked if we had insurance so I replied yes. He even made a comment and said we did alot of milage, I told him it's about 200km to where my family are so of course the milage would add up. Hertz said we caused the damage so we were to be charged another €120.00 on top of the rental fee! I took photos of the minor scuff with the Hertz desk guy (it was the kind that could of been wiped with T-Cut) . This could of been there when we collected the car but as it was dark we would not of noticed this. He was not interested in listening much but he said he would void the charge as he could not prove it was us as we collected the car at night. He said it would appear on my account within 7 days. As for the alloy, this must of already been there as the only place the car was parked was outside in a bay (no curbs!)
My recent card statement has arrived and so did the emailed Hertz receipt, the added charge for 'damages' was still on and had not been removed like we were told it would be!! When the Hertz guy came to check the car he was looking for absolutly anything to blame us for, I'm suprised he didn't pull out a magnifying glass to inspect closer! A few years ago we booked a Hertz car via Ryanair, we had problems then when the car broke down on our way to the airport. so Hertz said they would pay for the taxi to the airport as long as we gave them the cab receipt. Of course we never got the cab fare refunded! Hertz blamed Ryanair and they blamed Hertz. It went on for almost a year, it's been about 3/4 years since and I still never got that cab refund (someone at Hertz said there was no recollection of this or the receipt we passed over). After that I said I wouldn't use them again. Unfortunate for me I did recently use them again and suprised surprise! they still gave me problems. I fly to Pescara Airport 2-3 times a year and its always the same guy at the Hertz desk. Both times Hertz gave me problems. Both times I booked Hertz via Ryanair. I should of learnt after the first time so its safe to say Hertz will not be getting my money again ever! If you use them then make sure you check every detail especially if your collecting your car at night. Definatly sticking with AVIS for my future trips here.

Hired a car from malaga airport from Hertz, through a broker called 'Rentalcars' Had a additional charge on my card when I got home, 'Rentalcars' washed there hands of it and said speak to Hertz, and guess what, Hertz washed there hands of it as well !!!

Use 'Malagacar' instead, an actual professional car rental company

We reserved an automatic for 4 weeks in August. Pick up at Termini, drop off at Fiumicino. Arrived at Termini to find all paperwork done and was instructed to go to parking garage a block away. Hertz office is on seventh floor. We were immediately greeted and taken to inspect our rental. They had upgraded us to a Volvo diesel! A very nice car. Hertz employee went through an exhaustive review of car for damages, took videos and sent us the video. We signed off and headed out.
Excellent experience, nice car ,great service.
After 4 weeks we dropped the car off at Hertz Fiumicino. Once again very efficient, and courteous. They checked the car out, told us all was good and we were off to catch our flight
We were extremely happy with all aspects of our experience with Hertz. An obvious tip “book your car in advance, Termini car rental can be very busy”

Booked car on-line well in advance for a 7-day hire from their branch just near Siena in Italy.
Booked the cheapest car (Fiat 500).
The price was high, as is common in Italy. However, we also paid an extra €32 per day to cover the extortionate excess of €1300.
Phoned them to say we were going to return the car 2 days early. Our Italian host phoned them for us and told us we would have to pay the full day's charge even if we returned the car in the morning - OK, no problem.
When we returned the car, we were told they would only refund the insurance for the 2 days, not the car hire. We have tried to get this back from them without success. The service was slow and rude.
I noticed later that our receipt said we had chosen to pay in sterling - not true, we weren't given the opportunity to pay in euros, which I would have done.
We ended up paying £391 for 5 days car hire, and that is their cheapest car.
Absolute ripoff - avoid them like the plague.

I have returned the car with full tank of diesel. Indication in cockpit was - 1/1 - FULL. But the staff member said, that it was "not actually right". And charged a penalty about 50 EUR! She suggested me to visit the filling station ONE MORE TIME. But I hadn't enought time for it because my flight was in 2 hours. Anyway the tank was full! Swindlers! They haven't return my deposit at this time... Moreover - the deposit amount in their papers was 200 EUR, but they charge 216 EUR. I can't still understand why... No more Hertz at all.