Hertz - West Harrison - Westchester County Airport (HPN) Reviews 

This last trip was very easy. My car was ready and when I dropped it off, I got a ride back to the terminal. Everything was great I just wish they upgraded their cars for handicapped. You can’t adjust the height of the seat.

I left an important book in the car by accident. I want to thank Jacob Castaneda for returning it to me!!!

Showed up late night in White Plains, sort of expecting that the car I rented would not be available because NO cars were available at any other company.
Hertz completely delivered the car I reserved. I was so happy, I was expecting a problem, but Hertz came through.

Our flight arrived at the scheduled time but we then had to wait 90 minutes for our reserved car. And even then the car received was in a different size class. No apology, just shrugging shoulders.

Saif at the Hertz counter at HPN took care of me. I had to switch things around and he helped me do it the most cost effective way.

I requested an electric car.. supposedly you had teslas available...did not

Average; Less than spectacular. Confused counter service and rental car that needed interior cleaning.

I was charged for a toll service when I didn't use it.

The flight was 6 hours late. I had reservation but you were out of cars. After 15 minutes one return pulled in and I got that one. Other than that all went well

Excellent service from beginning to end!

The women at the counter in Westchester was rude
I tried to call later after I realized I was going to drop the car off in Albany but hard to find someone who could answer my questions

Upon arrival to HPN, I was met with a rude hertz member. I sat at the window for a full minute before he looked up from his phone. After that he changed my schedule reservation to include insurance that I did not authorize. At that point it was too late and my card had been charged. I was told I would be refunded within 24 hours but was not until I returned the car 4 days later. Definitely will not be using hertz in the future.

Received notifications from Hertz that my car was past due by at least a couple of days when in fact I had already returned it the date and time I said I would (after hours at the airport) with all proper documentation and in the proper manner. I had to call and speak to a CSR to straighten it out (during a busy work day), to finally get the car checked in properly, and to finally be invoiced.

Car was ready on time, helpful booth agent

Terrible customer service. I had knee surgery in Manhattan the day before, and made a #1 Club Gold reservation to drive home the next day. The car is supposed to be ready with the keys in it when I arrived. It was not. Went to the desk to pick up the keys, they said the car was now ready. Went back to the lot and still no car. No employees in the lot to help me. Waited 90 minutes, on crutches this whole time, before I could finally get someone to help me. They just don't care at all. Never rent here, use another rental company or just get an Uber. Totally incompetent at this location.

very easy pick up and drop off and great service

simple pick up and drop off
car was clean and ready

No one checked my vehicle back in upon return. I was then charged for 4 days of late fees. Additionally, no one answers the phone at this location (I called over a dozen times) as I attempted to resolve the issue. The only way to solve my problem was through the 800 number. Horrible experience and do not recommend this location to anyone.