Hertz is ok but that tacoma location needs to get there act together And run more professional. I dont think theres a manager on site watching everything. Customer service was deplorable. Fire every... See more
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The whole experience was great especially the front desk young lady .was helpful and quick & very professional..This is a great store
When I needed to extend my rental one more day, Hertz did not want to charge me the daily rate, but a weekly rate, I paid about $248 for the rental and Hertz wanted an additional $312 for the addition... See more
Jenn and Elaine made my rental pick up exceptional. Elaine assisted me with setting up CarPlay so that I could view the map navigator. Car was ready and clean for pick up.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4802 S Tacoma Way, 98409, Tacoma, Washington, United States
- (253) 474-6150
Your Car Rental Deals, News & Offers
3.7
Average
14 reviews
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The whole experience was great…
The whole experience was great especially the front desk young lady .was helpful and quick & very professional..This is a great store
6 October 2026
The girls there are super friendly and…
The girls there are super friendly and helpful.
7 October 2026
When I neededHertz car rental attempted rip off to extend my rental one…
When I needed to extend my rental one more day, Hertz did not want to charge me the daily rate, but a weekly rate, I paid about $248 for the rental and Hertz wanted an additional $312 for the additional day. When I used Enterprise, anytime I needed extra days, they charged me the daily rate of the original daily rate. Hertz’s customer service staff had extreme accents, making it hard to communicate. When I asked for a supervisor who could address my request for the extension of the daily rate. There were no supervisor who could do it. Their computer program would not allow the foreign customer service folks to override the program. I could wait until Monday morning to contact US based staff.
29 September 2026
Hertz is ok but that tacoma location…
Hertz is ok but that tacoma location needs to get there act together
And run more professional. I dont think theres a manager on site watching everything. Customer service was deplorable. Fire everyone and start over.
27 September 2026
This Hertz should get less than one…
This Hertz should get less than one star. They sent me an email indicating that my car was inspected and ready. When I went to pick up the car, I discovered a flat tire with a huge screw sticking out of the rear tire in addition to the car being dirty. Their initial solution was to have me drive it to Discount Tire to plug the hole. There was never an apology or effort to find a solution by the manager for a similar car that I reserved. Only excuses and dismissive ESG was provided and little customer service provided by the manager.
24 September 2026
Jenn and Elaine made my rental pick up…
Jenn and Elaine made my rental pick up exceptional. Elaine assisted me with setting up CarPlay so that I could view the map navigator. Car was ready and clean for pick up.
4 September 2026
Car was dirty when picked up
Car was dirty when picked up
Seemingly uncaring staff.
A $500 charge for a second driver??
Criminal!!
6 September 2026
The team at this branch (south Tacoma…
The team at this branch (south Tacoma branch) is exceptionally helpful. The overall process of renting is always smooth and easy.
3 July 2026
In and out
When I arrived to pick up my rental it was in and out and I was on my way. When I dropped off my rental I handed the lady my keys and that was it left. Easy transactions nice people
6 July 2026
The car run so smoothly through out the…
The car run so smoothly through out the teip and the front office service was excellent
7 July 2026
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