Jessica is always incredibly helpful and makes renting so smooth and easy. She always goes above and beyond to make sure the customer gets what they need!
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After Ubering and Walking in at pickup time for a vehicle reserved for 2 weeks days prior with a $560.00 deposit already paid and being told there is no vehicle available as well as the proper way... See more
Ive rented before from this agent..ive made it on line but when I go to rent my vehicle its simple, easy, and the staff is friendly and accommodating.
The check-in and check-out process time has been greatly reduced making this a much more pleasant experience! The online experience was also very easy.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
6001 Nieman Rd, 66203, Shawnee, Kansas, United States
- (913) 962-1226
Your Car Rental Deals, News & Offers
3.5
Average
8 reviews
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After Ubering and Walking in at pickup…
After Ubering and Walking in at pickup time for a vehicle reserved for 2 weeks days prior with a $560.00 deposit already paid and being told there is no vehicle available as well as the proper way to receive my refund is to call a different one eight hundred number and explain that there was no vehicle for me on my arrival three times before being told my money would be refunded within 7-10 business days.
There was no explanation, no apology, only the statement that insurance claims are prioritized and I should have received a call from a manager before I got there (the only missed call I had was a Florida number with no voicemail). Not only that, the employee advised that anyone on his piece of paper had a reservation for today but if they were highlighted they would not have a vehicle available, there were at least a dozen highlighted lines on that piece of paper.
Coming to the end of my two week vacation I had intended to use their rental car for and I still do not have my money refunded.
22 September 2026
Unprompted review
Jessica is always incredibly helpful…
Jessica is always incredibly helpful and makes renting so smooth and easy. She always goes above and beyond to make sure the customer gets what they need!
25 September 2026
Great staff
Ive rented before from this agent..ive made it on line but when I go to rent my vehicle its simple, easy, and the staff is friendly and accommodating.
19 September 2026
Much quicker check-in and checkout
The check-in and check-out process time has been greatly reduced making this a much more pleasant experience! The online experience was also very easy.
5 September 2026
Terrible
Terrible. Took reservation for a type of car that you do not carry in that location. Took a very long time to check out. Vehicle was not clean and had mechanical issues with the trunk.
2 September 2026
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