Went to pick up the passenger truck…
Went to pick up the passenger truck that I rented, and the truck was dented in the front bumper, and the sensors were pointed inward. I asked the rep if it's driveable, and he stated yes. Photos were taken (thank god), and I got in the vehicle only to discover it was absolutely disgusting. Crumbs in the cracks of the seats, pink nail polish on the roof, what looked like dried vomit on the rear passenger door. This vehicle should not have been rentable. I spent an hour cleaning the inside before I could even leave. Fast forward to the 22 hour road trip, and the cruise control did not work, the sensors sent warnings every 20 minutes, and the auto braking could not be turned off. All of this for 22 hours there, 22 hours back. What fun. Now, let's really fast forward. I just received an email reporting that I damaged the front bumper. And that I need to fill out the incident report. Almost 30 days later. Thank god I took pictures. When I called Customer Support, not only were they apathetic, they just kept insisting that I was lucky I took out the LDW insurance (which was more than the actual rental). No credit. No voucer. I was lucky.
I do not think I will ever rent from Hertz again until they start being a better company. This is unacceptable from a national chain. I felt like I rented a car from "Bob's bargain mart" or something. They really should be ashamed.