I picked up the car with a half tank of gas, but the key documented that it had five eighths. I thought about going back in to complain because gas is so expensive these days, but decided to let it g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Some good information about my awards if I ever wanted to get involved with our work cards
Best experience I’ve had with Hertz. For pick up I was in and out in less than 5 minutes. Staff was super friendly. For drop off. Same. Done in less than 2 minutes and staff was friendly again.
Its faster n easier with free membership.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8534 Whittier Blvd, 90660, Pico Rivera, California, United States
- (562) 942-0802
Your Car Rental Deals, News & Offers
3.9
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best experience I’ve had with Hertz
Best experience I’ve had with Hertz. For pick up I was in and out in less than 5 minutes. Staff was super friendly. For drop off. Same. Done in less than 2 minutes and staff was friendly again.
13 October 2026
Some good information good information about my awards…
Some good information about my awards if I ever wanted to get involved with our work cards
29 September 2026
Gas discrepancy.
I picked up the car with a half tank of gas, but the key documented that it had five eighths. I thought about going back in to complain because gas is so expensive these days, but decided to let it go.
I returned the car with three quarters of a tank and asked to be credited for the excess. I was told that I could not be credited, and didn't argue, but I have been credited in the past, and I know it can be done. It just felt like they didn't value me as a customer at all.
22 September 2026
Vehicle was ready & available
Vehicle was ready & available. Staff attentive & friendly.
5 September 2026
Great service
7 July 2026
Customer service was excellent
9 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.