I've had two bad experiences in a row first on March 7th the car smelled like Marijuana. And now June 29th the car didn't have a full tank but the paperwork said it did. Even though I wasn't charged f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Initial deposit was not refunded on original card when payment card was changed due to technical issues with card reader at Hertz location at pickup. $206.32 deposit was charged on Jun 6 on... See more
The car was readily available when we went to pick it up. It drove well. When we returned it, an employee took care of the return process so that I didn't have to stand in line behind people picking... See more
The lady who’s been working there forever is great and has always been. She’s quick on the PC, shows you the car, they send the pics they take right to your email for your records also, and I was out.... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1 George St, 06510-3315, New Haven, Connecticut, United States
- (203) 777-6861
Your Car Rental Deals, News & Offers
3.8
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not up to Hertz standards - Overcharged $300+ dirty smelly car.
Initial deposit was not refunded on original card when payment card was changed due to technical issues with card reader at Hertz location at pickup. $206.32 deposit was charged on Jun 6 on card ending in -8320 w $159.44 due on pickup. $393.00 was charged on Jun 26 to card ending in -6878 and $71.00 was charged on 06/29 to card ending in -6878. Total rental was quoted as $365.76 and Hertz charged me a total of $670.32, $304.56 more than expected.
Location is NOT in New Haven Amtrak Station as described, but is several blocks away. The Hertz location never answers their phone. The Hertz website never lets you modify the reservation. I had to call the national number, which I had to Google, because it is nowhere to be found on their website and which is 1-800-654-3131, should YOU need it.
When I picked up the car,
- Exterior had not been cleaned (bugs all over the front).
- Interior had not been cleaned (food on upholstery).
- Soup had been spilled all over the trunk floor.
- The car smelled of vomit (not making this up).
- Car was only half full when picked up (electric car charge).
The car did function properly for the duration of the rental, so that's one good thing, but the high standard of quality that I previously could count on from Hertz has certainly gone downhill over the years.
30 June 2026
Experience
I've had two bad experiences in a row first on March 7th the car smelled like Marijuana. And now June 29th the car didn't have a full tank but the paperwork said it did. Even though I wasn't charged for those incidents after speaking to customer service for 30 minutes each time. It was still inconvenient delaying my travel time. Even though I'm a supposed gold customer the prices keep rising and the service declining
29 June 2026
The lady who’s been working there…
The lady who’s been working there forever is great and has always been. She’s quick on the PC, shows you the car, they send the pics they take right to your email for your records also, and I was out. Returning it was a breeze. You go in with the vehicle filled to where it’s suppose to be with gas, hand them the key, and leave. They’ll check it in and send you an email. That simple. Definitely will go again if I need a rental.
30 June 2026
Easy to Rent
The car was readily available when we went to pick it up. It drove well. When we returned it, an employee took care of the return process so that I didn't have to stand in line behind people picking up vehicles.
23 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.