car we reserved wasn't available (never is for Labor Day weekend, although able to book). There was a truck available that met our needs, so it wasn't a problem this trip. But we have waiting for an S... See more
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There were no cars in my class available in the section they told me I had to use. Then wanted to down grade me without compensation. When asked about another vehicle was told I’d have to pay more.... See more
We reserved a vehicle. However, there were no vehicles available when we arrived. We had to wait over an hour and a half in the blazing heat for someone to return a vehicle. Miserable experience.
everything was done efficiently. Ordered online. Skipped line. Went and found an almost new car to drive. Had no problems going or coming out. Saved me a lot of time with dropping of the car and le... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2495 Winchester Rd, 38118, Memphis, Tennessee, United States
- (901) 345-5680
Your Car Rental Deals, News & Offers
3.7
Average
34 reviews
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No car when I arrived
No car when I arrived. Waited over one hour and didn’t get the class of car I requested.
8 September 2026
We reserved a vehicle
We reserved a vehicle. However, there were no vehicles available when we arrived. We had to wait over an hour and a half in the blazing heat for someone to return a vehicle. Miserable experience.
8 September 2026
Pick up and drop was efficient
Pick up and drop was efficient. Car was clean and reliable.
8 September 2026
car we reserved wasn't available (never…
car we reserved wasn't available (never is for Labor Day weekend, although able to book). There was a truck available that met our needs, so it wasn't a problem this trip. But we have waiting for an SUV over an hour previous years.
8 September 2026
everything was done efficiently
everything was done efficiently. Ordered online. Skipped line. Went and found an almost new car to drive. Had no problems going or coming out. Saved me a lot of time with dropping of the car and leave keys in the car.
5 September 2026
The van was not clean at all
The van was not clean at all. When I arrived there were no cars only trucks.
8 September 2026
Holiday nightmare
Company booked to many rentals and left customers with prior reservations with no cars
8 September 2026
Staff assisted in finding low mileage…
Staff assisted in finding low mileage vehicle. Good experience.
3 September 2026
The temp reading was 111 degrees and…
The temp reading was 111 degrees and the rental's AC and navigation stopped working. I was two hours away from the Memphis airport where I picked up the rental car and they insisted I had to drive the car back to Memphis or ride in a tow truck back to Memphis in order to get a replacement car.
4 September 2026
Car smelled like weed
Car smelled like weed. Will try not to rent again from hertz. Also said I responsible for a Crack in windshields. I had the car for less than 24 hours
3 September 2026
There were no cars in my class…
There were no cars in my class available in the section they told me I had to use. Then wanted to down grade me without compensation. When asked about another vehicle was told I’d have to pay more. Why have people assigned presidents circle without the vehicles there? There were plenty of my class vehicles in other section. Took 30 mins to get a walk up and drive scenario resolved.
4 September 2026
We booked it and vehicle was not as we…
We booked it and vehicle was not as we expected. We picked the best large SUV . They wanted to give me Nissan which I declined. Then for additional $170 they gave me Yukon Denali . Gas was only half filled . I had to return it with full gas . Lady at Me Memphis airport was abrupt even for + members
30 August 2026
everything worked smoothly.
28 August 2026
Excellent help assist from the general…
Excellent help assist from the general manager and resolving an issue that popped up due to unfortunate events. I will continue to rent here because of the good service.
26 August 2026
They contacted me very well.
29 August 2026
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