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Hertz - LOS ANGELES - BEVERLY/LA BREA HLE Reviews 

11
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TrustScore 4 out of 5

4.2

361 N La Brea Ave, 90036 Los Angeles, California, US

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See what reviewers are saying

Rated 5 out of 5 stars

The service was great I prepaid for the vehicle so when I arrive they didn’t have the one I requested so they gave me an upgrade for free which I thought was pretty cool everything went perfect perfec... See more

Rated 5 out of 5 stars

Excellent customer service by Anthony and the team . Friendly and attentive, This is the best Hertz local location in LA by far!

Rated 4 out of 5 stars

The employees here are knowledgeable and service oriented. Aside for the "wait time" for pickup - which is an ongoing problem, service was great - as usual. More staff would probably relieve that issu... See more

Rated 1 out of 5 stars

I rented 5 pm to 5 pm. And I brought the car back 4:55, and I saw that the place was mobbed. The worker nicely told me to leave the keys and he will take care of everything else. And then I got the... See more


Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 361 N La Brea Ave, 90036, Los Angeles, California, United States

  • (323) 965-9691

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4.2

Great

TrustScore 4 out of 5

11 reviews

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4.2

All reviews

(11)

22,893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anthony is a legend

Anthony is a legend! Staff were great!
As well as the other guy, forgot his name, Yusf or something? Great people!
Both very helpful, and very quick

12 September 2026
Rated 1 out of 5 stars

Rip-off

I rented 5 pm to 5 pm. And I brought the car back 4:55, and I saw that the place was mobbed. The worker nicely told me to leave the keys and he will take care of everything else. And then I got the bill, and saw the car returned officially at 5:30 and me having to pay an extra $40!?!

Sorry, but pls don’t take time to put info in on my account. Honestly disappointing treatment by the company

5 September 2026
Rated 5 out of 5 stars

Amazing experience

Read all the bad reviews, was quite frankly scared shitless to pick up a car from here. But it would appear that all of hertz’s locations in Los Angeles have really bad reviews. Scheduled to pick up a car online and arrived today at 9:40 am. There was many customers ahead of me but everyone I saw left as a happy satisfied customer. Albeit the staff was a little slow in the operation but within the hour, I had the keys to my car and I was on the road. Thank you Hertz!

30 June 2026

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