Don’t use Hertz at Greensboro
I am president circle with Hertz and Executive Elite with National. I have recently been using National at Greensboro NC. Last week’s trip I thought I would start using Hertz at Greensboro NC instead and other locations as well.
Wow! That was a big mistake. I got to the counter. I gave my name and reservation and apparently…. There were no cars. It felt like the Seinfeld episode where he had a reservation but apparently NO car.
I waited maybe 1/2 hour or an hour…. Something in that range and the desk person asked if I would take a minivan, when a car finally arrived. At that point I would take anything.
The people at the desk were fine. They were not rude or anything like that. They were nice enough. Not apologetic in any way at all though. It just seemed from their demeanor that this is just SOP. Customers get a car when they get one.
It may not seem like a big deal BUT what is the point of being loyal and having status, to learn to rely on being able to grab the car and go if, I actually can’t when I use Hertz? So, I was now late for my meeting in NC and I had to make silly excuses of my car not being ready, which sounded like poor planning on my part as I was saying it. I am also sure whoever is reading this couldn’t care less about my comment.
So, it seems to me I will go back to National where I have never waited for a car in Greensboro or for that matter, anywhere.