Easy on line reservation. Easy pickup with professional staff. Clean car. Highly recommend.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fuel tank was 3.5/4 but was incorrectly marked as full on the contract. Otherwise decent service, small location, limited fleet.
We ordered a Sedan and we got an suv. It was difficult to park and it used a lot more gas than what we were planning on. I have bersitus on my left hip and it was absolutely killing me all weekend tr... See more
Great experience
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
6981 Cameron Blvd Suite B, 95020, Gilroy, California, United States
- (408) 847-9179
Your Car Rental Deals, News & Offers
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered a Sedan and we got an suv
We ordered a Sedan and we got an suv. It was difficult to park and it used a lot more gas than what we were planning on. I have bersitus on my left hip and it was absolutely killing me all weekend trying to climb up into the suv. We should not have to just take whatever is available when what we order is a Sedan.
Hertz gas charge robbery
While picking up our car in Gilroy I confirmed with the agent that the car's fuel level was 6/8, not full.
I filled up the car's gas immediately to full, purchasing about 3 gallons of fuel. When I returned the car the next day at SFO, after driving less than 80 miles, the gauge was showing the tank being about 7/8 full which should be sufficient and more than it was when I picked the car.
Yet I have been charged for
FUEL: 100 % OUT 85 % IN,
FUEL & SERVICE $ 13.58 X Gallons Charged 2 F $ 26.89
WHY?
Easy on line reservation
Easy on line reservation. Easy pickup with professional staff. Clean car. Highly recommend.
Fuel tank incorrectly marked as full
Fuel tank was 3.5/4 but was incorrectly marked as full on the contract.
Otherwise decent service, small location, limited fleet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







