The staff are usually pretty good at this location. The cars haven’t been cleaned the past two rentals. This car had a nasty smell that required cleaning and air freshening by my family, along w... See more
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Day 2 of my rental the "Needs Service" indicator came on. When picking the car up, I had to sit there for half an hour to just to get to the counter person (only 1 person ahead of me). Then they ha... See more
Camary Hybrid was awesome. 45mpg Great Ride.Vg power
The online access is very easy but in office the customer service is lacking
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
37063 Fremont Blvd, 94536-3603, Fremont, California, United States
- (510) 797-9900
Your Car Rental Deals, News & Offers
3.2
Average
7 reviews
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Gave me a car someone threw up in…
Gave me a car someone threw up in without cleaning properly
16 October 2026
Staff are usually pretty good at…
The staff are usually pretty good at this location. The cars haven’t been cleaned the past two rentals.
This car had a nasty smell that required cleaning and air freshening by my family, along with leaving a crack in the windows for a few days to clear the smell for the rest of our weeklong rental.
The manager helped a little by giving a credit for the trouble toward a future rental, and the team is often shorthanded, so I understand. If not for the location, we would probably rent someplace else, since the experience is consistent.
21 September 2026
In Fremont office they all take lunch at the same time and you could be waiting for at least an hour !
The online access is very easy but in office the customer service is lacking
23 September 2026
Day 2 of my rental the "Needs Service"…
Day 2 of my rental the "Needs Service" indicator came on.
When picking the car up, I had to sit there for half an hour to just to get to the counter person (only 1 person ahead of me). Then they had to wash and vacuum the care before they could give it to me, which took almost another half an hour ... painful.
17 August 2026
Unfriendly staff and dirty car
The staff was not very friendly and refused me to pick the car even though I am the President's Circle member. The car was super dirty as well and the staff refused to change it saying all the other vehicles I saw in the parking lot were assigned to other customers.
24 June 2026
Poor communication
Poor communication could not get ahold of anyone
Vehicle midway maintenance light came on.
18 June 2026
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